Property grounds

Reviews of Chateau Motor Lodge

2 out of 5
Chateau Motor Lodge
1810 Grand Island Blvd., Grand Island, NY

Reviews

5.6
Rating 10 - Excellent. 18 out of 167 reviews" "
Rating 8 - Good. 32 out of 167 reviews" "
Rating 6 - Okay. 50 out of 167 reviews" "
Rating 4 - Poor. 30 out of 167 reviews" "
Rating 2 - Terrible. 37 out of 167 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owner called to see if we needed anything. Good location for us.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023

8/10 Good

Alla, Cold Spring

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Mercedese

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Joelee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice room, bedroom clean, bathroom clean, larger than most newer hotel rooms. Tv works, ac works :)
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how I showed up 15 min late from check in due to public transpo timing. Host checked me in and I got rest I needed. Cable box didn't work in my room to see the next days weather and I used my cell to find that out! Will return in future for longer stays
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if possible
Chairs, bed and bedsheets were badly stained. Pillows had a funky sweat smell. Toilet did not flush. And the charges for this dingy motel was $140. It is not worth even $50 at peak season.
Stayed 1 night in Jul 2023
Response from Singh on 3 Jul 2023
Sorry to hear you did not like the hotel,but if you did not like the room or stuff in it could come and get your refund,you did not leave your name but if travel on holiday week ,everywhere you go will be high price

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is “rough.” Room was not clean. We did not venture into shower because of appearance. Too tired to find another place and holiday weekend so many places booked
Stayed 1 night in Jul 2023
Response from Singh on 3 Jul 2023
Sorry room was not up to your standard.

2/10 Terrible

Mohammedbilal

Stayed 1 night in Jun 2023

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

4/10 Poor

Mahesh

Disliked: Cleanliness, amenities, property conditions & facilities
uncleaned toilet and baths, smelling like very old, no drinking water
Stayed 1 night in Jul 2022

8/10 Good

Pascal

Stayed 1 night in Jul 2022

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Jennifer

Stayed 1 night in Jun 2022

4/10 Poor

Elizabeth

Stayed 2 nights in Sep 2021

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Very old property. Even if they do a good job cleaning, it still looks dirty. Property in general looked unkept.
Stayed 1 night in Aug 2021
Response from singh on 22 Aug 2021
you were looking for new property it was your mistake by picking us we do not advertise anywhere we are new,i think you were looking at price thaat is how you pick us.thanks

4/10 Poor

Verified traveller

Travelled with family and small children
Fridge and microwave
Stayed 1 night in Aug 2021
Response from singh on 22 Aug 2021
i do not get it you just wrote fridge and microwave,what about it.thanks

4/10 Poor

Marco

Disliked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quick registration.
Stayed 1 night in Aug 2021
Response from Singh on 10 Aug 2021
Thanks for your business.🙏

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Singh on 2 Aug 2021
Thanks for your review,we are a older property some people without realizing that our rates are less than half of the major hotels try to put us down without realising it is summer and weekend ,.We do appreciate guest like you you keep us encouraging,I wish people know where they booking before.thanks

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience. Stuff are not professional. Doors are not good. Hole on the blankets. Bed bug and dirty
Stayed 1 night in Jul 2021
Response from Singh on 2 Aug 2021
I do not understand if you have that many problems why you did not bring to our attention and by being anonymous you helping no body .you could have gone to different hotel and if you told us would have tried to help you.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else.
Not clean. Loud people upstairs. Not good customer service. Should have stayed somewhere else.
Stayed 1 night in Jul 2021
Response from Singh on 2 Aug 2021
Sorry to hear you were disturbed,if you had informed we could have informed the other guest.

6/10 Okay

Charles

Liked: Staff & service
Stayed 1 night in Jul 2021

8/10 Good

Kazi Zihan

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021
Response from Singh on 31 Jul 2021
Thanks for business.

6/10 Okay

Verified traveller

Travelled with partner
close to niagara falls
Stayed 1 night in Jul 2021
Response from singh on 23 Jul 2021
thanks yes we are only few minutes from niagara falls,thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness
Stayed 2 nights in Jul 2021
Response from Singh on 14 Jul 2021
Thanks for your business and appreciation.

2/10 Terrible

KATHERINE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Apparently, they think very lowly of thier clients
The condition of this motel room made it very clear that the owners think quite lowly of their clientele. For starters, there was a metal baking pan screwed onto the dresser, covering the cable box so I guess it couldn't be stolen? There was a cardboard box in the window, random pieces of wood holding things up like the AC and the lights by the bed. So many things in the room were broken, tiles in the bathroom, glass in the window, etc but the worst was that the door jamb was busted like someone had previously kicked it in. Overall, the experience was quite uncomfortable.
Stayed 1 night in Jul 2021
Response from Singh on 12 Jul 2021
Sorry you were not satisfied ,room was not upto your standard,but I wonder why you did not come get your refund and go stay at a place of your choice.,we would have gladly refunded .

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2021
Response from singh on 23 Jul 2021
look like you did not like sorry to hear that ,thanks

2/10 Terrible

Dawa

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No WiFi service.room is pathetic
Stayed 1 night in Jul 2021
Response from Singh on 2 Aug 2021
Sorry to hear wi fi was not working .

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Singh on 4 Jul 2021
thank's for your business

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
GI FIVE
It was very satisfactory for the price. Very clean. Very quiet. Everything worked. Everything as advertised.
Stayed 4 nights in Mar 2020
Response from singh on 25 Mar 2020
Thanks for your business

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Singh on 23 Oct 2019
Thanks for staying with us

8/10 Good

Mark

Stayed 1 night in Sep 2019

2/10 Terrible

Sanath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bug infested
Stay away from this nightmare inn. All I was looking for was to sleep but the room was infested with bed bugs. I had bite marks all over my back and hands. I told the owner and he refused to acknowledge. In the end this no-frills motel, didn't even serve its basic purpose
Stayed 1 night in Sep 2019
Response from Psingh on 22 Sept 2019
No body else has complained but we will thoroughly check the room.Rooms get rented daily if there was infestation we would have heard ,bugs do not discriminate .thanks for your input we will look into it.

8/10 Good

janet or Tim

Stayed 2 nights in Sep 2019

6/10 Okay

Sam

this motel was just ok for a one night stay. but for the price I guess it's ok... I had to kill some flying bugs so my wife and I could go to sleep. I did mention the bugs to the staff as we left the facility. he said that they did fumigate often. that's a big question n my mind. overall it was just ok..
Stayed 1 night in Aug 2019
Response from Singh on 5 Sept 2019
if you leave the door open bugs are going to enter since the door open outside not in internal corridor so we can not stop that and it is summer'.thanks for your input

4/10 Poor

FRANCIS A.

Stayed 1 night in Aug 2019

4/10 Poor

Edyth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from singh on 26 Aug 2019
Thanks for your input.

2/10 Terrible

Rachel da hyun

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Singh on 26 Aug 2019
Thanks for your input

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from singh on 20 Aug 2019
I do not know when you stayed what room but sorry to hear that you did not like .thanks for your input.

2/10 Terrible

Arnab, Metuchen, NJ

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor condition. Poor service. There is absolutely no amenities available here. I would not recommend this property.
Stayed 1 night in Aug 2019
Response from singh on 18 Aug 2019
I do not know what service you expecting ,all we offer is on website and we are no frills motel.if it was terrible you could have come back right away and get your refund but you know you could not get that affordable hotel/motel in summer on weekend near Niagara Falls.We have lot of people who are satisfied but every one is entitled to their opinion.thanks for your input.

6/10 Okay

Jimmy, New York

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
No Frills Motel. Good for night stay. Good value for your money. I paid 110$ for a night in the peak time.
Stayed 2 nights in Aug 2019
Response from Singh on 21 Aug 2019
Thanks for your stay and you said it right we are no frills motel.

4/10 Poor

Rosco

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Liked location and staff is nice Didn’t like: mattress mad and box springs cover we’re filthy, carpet was dirty. Waste basket was filthy under the liner. Woodwork was very dirty. Poor quality and ripped curtain in bathroom. No trash can in bathroom. Nice staff but not clean enough.
Stayed 1 night in Aug 2019
Response from Singh on 4 Aug 2019
Sorry to hear that will address your concern.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I'm not overly picky, but I would not stay here again.
Stayed 1 night in Aug 2019
Response from Singh on 2 Aug 2019
We have no clue who you are and what was terrible but every one has their opinions,but we do have a lot of satisfied customers but sorry to hear that.

6/10 Okay

PS, Detroit

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pricing and Location was good but the amenities are old, u cannot put the microwave and AC on at the same time. Toilet Flush was running the whole time of our stay. The bed sheets and Towel were all fresh.
Stayed 1 night in Jul 2019
Response from singh on 1 Aug 2019
Thanks for your stay.The toilet issue has been fixed already,sorry for any inconvenience .

6/10 Okay

Verified traveller

Liked: Staff & service
Good for a last minute one night cheap motel.
It was ok just for a night. I know it’s an older motel, but it still felt dirty and I couldn’t give my kids or myself a shower or a bath with the condition it was in. It felt a little dark in the rooms too.
Stayed 1 night in Jul 2019

6/10 Okay

Vasu

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Singh on 1 Aug 2019
Thanks for your stay.

8/10 Good

Denise

Disliked: Property conditions & facilities
No Frills bring your own shampoo and soap.
Stayed 2 nights in Jul 2019
Response from Singh on 30 Jul 2019
We do provide shampoo and body lotion ,but if you use some high end shampoo feel free to bring what ever you feel like.thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Singh on 22 Jul 2019
Thanks for your stay ,appreciate the business.