Apartments in Grafton

"We had some trouble initially with check in with a staff member who seemed quite overwhelmed and didn’t seem to know what he was doing. Opted to return a few hours later when a new staff member was on and everything went smoothly. The place is more like a small condo than a hotel room. Very well appointed and comfortable"

"Five Star Inn and great hospitality. Highly recommend. "

"Room was clean. "

"Very clean room. All amenities needed and working well. Comfortable bed. Great value! Easy to get in by key code. No staff interaction except for online checkin instructions since no staff in person on property. Would stay again."

"Very clean. Well equipped kitchen. Helpful staff."

"The front desk staff was extremely friendly and helpful. The room was very clean and a good size for a single person or couple. The bed was a bit hard for my liking, but that's just personal preference. There is no food of any kind in the hotel (no vending machines, no breakfast items other than coffee), but they do provide a list of local options and several are very close by. This wasn't a problem for me. Downtown Brattleboro is just a short drive away. Overall, I thought the Riverside was lovely and a great value and would stay there again."

"Everything was as it is described. Restful night sleep."

"Easy access off the highway close enough to town for a meal or groceries "

"I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund."