Lunch, dinner served; Italian cuisine, sea views
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Reviews of Grand Hotel Astoria

4 out of 5
Grand Hotel Astoria
Largo San Grisogono, 3, Grado, GO

Reviews

8.4

Very good

Rating 10 - Excellent. 75 out of 183 reviews" "
Rating 8 - Good. 72 out of 183 reviews" "
Rating 6 - Okay. 20 out of 183 reviews" "
Rating 4 - Poor. 12 out of 183 reviews" "
Rating 2 - Terrible. 4 out of 183 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ljiljana

Stayed 4 nights in Oct 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE,SHOCKING,OUTDATED,RUDE CUSTOMER SERVICE
1. Worse customer service I have ever experienced in many a hotel around the world I have been to. They refused a simple request to prepare a simple salad with ham, cheese and bread which I could give to my friend when she arrived later that evening (note - they have their own restaurant in the hotel so this was such a simple request, it’s unbelievable they refused) I was shocked and in disbelief the manager decided to call the police because I wanted to leave I was so disgusted and was willing to pay for the nights I had stayed but was not prepared to pay for the night I wanted to leave. 2. The manager is an ignorant person with zero customer service skills, and quite simply acted like a child in calling the police (all this with a smirk on his face) Only after I made him apologise to me for the poor disgusting service and for calling the police for a minor dispute, then I settled the bill in full (even though I would not be staying there) 3. The room are so outdated and old. Much better places to stay in Grado. I will never go back and never recommend this hotel. It’s quite disgusting how they acted. ***STAY AWAY FROM THIS HOTEL***
Stayed 2 nights in Aug 2022

8/10 Good

Mitrovic

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Tamas, Budapest

Liked: Cleanliness
Disliked: Property conditions & facilities
Grado next to the beach
Nice city, the hotel needs a renovation.
Stayed 1 night in May 2018

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and convient
A great place to stay. Close to everything

10/10 Excellent

Brigita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with delicious breakfast
Good food and nice surroundings.

8/10 Good

Verified traveller

Liked: Cleanliness

10/10 Excellent

lidiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good hotel Big room Sea view everything is on place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel is beautiful, let down slightly by the tired rooms. The staff are amazingly helpful Which made our stay great The area is beautiful

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel Astoria, Grado, Italy
Went here off season. Nice reception, close to everything.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Péter

Stayed 4 nights in Jul 2023

10/10 Excellent

István

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mozgássérült szobákban kényelmetlenül magas a WC kagyló
Stayed 4 nights in Jul 2023

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Theresia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Stefan

Travelled with partner
Liked: Staff & service
Breakfast in a four-star superior without fresh fruit is not acceptable
Stayed 4 nights in May 2023

8/10 Good

giuseppe

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Saverio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Il migliore a Grado
Stayed 4 nights in Mar 2023

6/10 Okay

Kain

Travelled with family
Ein bisschen in die Jahre gekommen. Aber sehr freundliches Personal.

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønt hotel - super service
Skønt hotel - med super god service fra alle. perfekt beliggenhed. Særlig ros til parkeringsvagterne - de er meget serviceorienterede.
Stayed 6 nights in Jul 2022

10/10 Excellent

Martin

Stayed 1 night in Jul 2022

6/10 Okay

Jan H. W.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nein!
Stayed 6 nights in Jun 2022

8/10 Good

Gabriele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage des Hotels , sehr sauber , Personal sehr freundlich .
Stayed 1 night in Mar 2022

8/10 Good

Markus

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Oliver

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Saverlo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il meglio a Gradi
Ottimo hotel per posizione, camera, pulizia, sale comuni e livello del servizio. L’eccellenza è rappresentata dal bar al piano terra, arredato in modo veramente elegante, con bartender bravissimi, è un luogo dove ci si può rilassare.
Dopo il boreto gradese, ci vuole un porto.
Stayed 5 nights in Dec 2021

10/10 Excellent

Bjørn

Liked: Cleanliness, staff & service, room comfort
Vi hadde et flott opphold på et hotell som ligger veldig sentralt i Grado.
Stayed 4 nights in Sep 2021

10/10 Excellent

Ekaterina

Stayed 1 night in Sep 2021

8/10 Good

Georg, Graz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Sehr nettes Familienhotel
Stayed 4 nights in Aug 2021

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Klaus

Business traveller
Liked: Cleanliness
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage, ruhig. Jederzeit gerne wieder
Stayed 1 night in May 2021
Response from Francesca on 31 May 2021
Sehr geehrter Gast, Wenn die Kunden uns sagen, dass sie immer wieder gerne wiederkommen, haben wir das Ziel erreicht. Vielen Dank für Ihre Worte! GRAND HOTEL ASTORIA Francesca S. Reception Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ungemütliches Bett. Hart .
Stayed 3 nights in May 2021
Response from Francesca on 31 May 2021
Sehr geehrter Gast, wir danken Ihnen für Ihre Bewertung, wenn Sie bei uns sofort gemeldet hätten, dass Sie ein anderes Betttyp sich erwünscht hatten, könnten wir gerne eine gemeinsame Lösung finden. Wir hoffen, dass Sie wieder zu uns kommen werden GRAND HOTEL ASTORIA Francesca S. Reception Manager

10/10 Excellent

Nicoletta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima location e servizio perfetto!
Ottima location e servizio perfetto!
Stayed 1 night in May 2021
Response from Francesca on 25 May 2021
Gentile signora Nicoletta, la ringraziamo di cuore per la sua opinione e la sua testimonianza. Un caro saluto da Grado GRAND HOTEL ASTORIA Francesca S. Responsabile reception

10/10 Excellent

Saverio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Tutto perfetto con una eccellenza: il bar
Stayed 3 nights in Oct 2020
Response from Clarissa / Reception on 23 Oct 2020
Gentile Signor Saverio, La ringraziamo per l’eccellente punteggio assegnatoci e ci fa davvero piacere sapere che si sia trovato a Suo agio nella nostra struttura. Provvederemo ad informare i colleghi del bar riguardo al Suo apprezzamento. La ringraziamo nuovamente e ci auguriamo di poterLa riaccogliere al più presto. Cordiali saluti da Grado,

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo per un soggiorno a Grado.
Grande albergo classico, centrale e dotato di tutti i servizi. Il top sicuramente la terrazza panormaica con piscina all'aperto.
Stayed 1 night in Oct 2020
Response from Francesca S./Reception Manager on 23 Oct 2020
Gentile ospite, la ringraziamo per il suo feedback e siamo molto felici che abbia apprezzato i nostri servizi. Speriamo torni presto a trovarci.

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Wahl
Toller pool am Dach! Nahe am Strand und an der Altstadt. Die Junior Suite ist ausreichend gross für eine Familie mit Kindern. Große Terrasse.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Kurt

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

6/10 Okay

roberto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel di qualità, ma necessita di qualche aggiornamento/miglioria. Camera poco luminosa con luci artificiali (no led) Arredamento superato Serve una maggiore attenzione alla riduzione del consumo di energia (ascensori: ne chiami uno ma ne arrivano sempre due) Parcheggio esageratamente costoso!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2019

6/10 Okay

Giuseppe

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Grado in questa stagione ha il fascino del mare invernale: (quasi) tutto chiuso ma intimo e capace di far riflettere
Stayed 1 night in Oct 2019

10/10 Excellent

Ole Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vakre Grado
Et fantastisk flott hotell , kjempebra frokost og et fantastisk personale. Hotellet ligger fantastisk bra til, 50-100 meter fra stranden og et minutts gange til shopping,spisesteder og dagligvare. Flotte strand prominader å gå tur etter.
Stranden lije ved hotellet
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hptel insgesn in Ordnung. Nur die Flecken auf dem Teppich im Zimmer sind eine Zumutung!
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Ich habe im Jaenner eine Juniorsuite gebucht da ich Meerblick wollte Als ich ankam bekam ich eine Juniorsuite mit Blick auf den Hinterhof Als ich versuchte das Zimmer zu tauschen hat man mir erklärt die Zimmer gebucht über Expedia haben keinen Meerblick und ich kann nicht täuschen Mein Zimmer war laut -Muellabfuhr um 2Uhr nachts Es kann nicht sein dass ein so lange vorreserviertes Zimmer keinen Meerblick hat Werde nicht mehr mit Expedia buchen
Stayed 3 nights in Sep 2019