4/10 Poor
James
Travelled with family, Travelled with family and small children
1 Aug 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The good: My sister and her husband have stayed at the Lodge every summer for years, and talked me into bringing my kids to join them. We stayed for two weeknights in mid July. Rooms seemed clean and recently updated, but oddly no chairs. In general, the staff was friendly and helpful...until there was a problem. Golf carts were fun. We stopped to see a huge bear crossing the road and field while driving to a restaurant off of the resort.
The bad: 100 degree weather during our stay. Indoor pool, splash zone, and mini golf were all closed for the entire stay. Pool at Lodge had no shade other than table umbrellas. Family pool was very warm...gross. Restaurant at the Lodge looked permanently closed, but was open. The bar, void of any liquor bottles, as well as the yellow caution tape near the entrance, helped this feel. Food at the Grill was low grade, tasteless, and soggy. Nearest shopping and meh restaurants are 20 minutes away.
The ugly: My car was damaged by a spike protruding from a concrete parking space barrier as I pulled out of my spot. I reported the incident and was told I'd receive a call. This was 2 weeks ago, and I have yet to hear from anyone. I stayed past my checkout, and have called and left messages trying to talk with an authority. This is how guests are treated when there's a problem. Pathetic. What's really sad is that I'm now going to be fixing it myself for only $50. Nice work Blue Green.
James
Stayed 2 nights in Jul 2024