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Reviews of TownePlace Suites by Marriott Goldsboro

3 out of 5
TownePlace Suites by Marriott Goldsboro
2603 North Park Drive, Goldsboro, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 244 reviews" "
Rating 8 - Good. 57 out of 244 reviews" "
Rating 6 - Okay. 27 out of 244 reviews" "
Rating 4 - Poor. 13 out of 244 reviews" "
Rating 2 - Terrible. 14 out of 244 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property before. It meets expectations
Stayed 1 night in May 2024

10/10 Excellent

Joshua

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to relax.
Stayed 4 nights in Feb 2024

2/10 Terrible

robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The online check in does not help at all the property is not set up to know you have checked in on line. The property needs to hurry up and get with modern times and help the customer save time @check in
Stayed 1 night in Apr 2024

6/10 Okay

Helmut, Woodstock

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Worn out room that was not very clean. Mystery stains on the furniture. Overall, below average for my expectations of a Marriott property.
Stayed 2 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ashley G on 2 Mar 2024
I am happy to hear that you enjoyed your stay and that our team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

2/10 Terrible

Shayla

Stayed 1 night in Feb 2024

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2024
Response from Ashley G on 2 Mar 2024
I am happy to hear that you enjoyed your stay and that our team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Tammy

Stayed 1 night in Jan 2024
Response from Ashley G on 27 Jan 2024
I am happy to hear that you enjoyed your stay and that our front desk team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley G on 27 Jan 2024
I am happy to hear that you enjoyed your stay and that our front desk team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

4/10 Poor

Dennis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ashley G on 27 Jan 2024
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

4/10 Poor

Sarita

Stayed 2 nights in Dec 2023
Response from Ashley G on 28 Dec 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ashley G on 2 Mar 2024
I am happy to hear that you enjoyed your stay and that our team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

6/10 Okay

William

Travelled with partner
Liked: Staff & service
This property is very outdated and needs lots of work! Everything is very old and things need replacing and repair. Max at the front desk is AWESOME!! Very helpful, friendly and accommodating. The breakfast was very mediocre. Will stay somewhere else next time I’m in Goldsboro.
Stayed 4 nights in Dec 2023
Response from Ashley G on 15 Dec 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

6/10 Okay

Sharise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ashley G on 15 Dec 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Michael

Travelled with family
Stayed 2 nights in Nov 2023
Response from Ashley G on 28 Nov 2023
I am happy to hear that you enjoyed your stay and that our front desk team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk Guy was fantastic!
Stayed 1 night in Oct 2023
Response from Ashley G on 29 Oct 2023
I am happy to hear that you enjoyed your stay and that our front desk team made your stay wonderful. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

2/10 Terrible

Cecelia

Dirty room
Stayed 1 night in Oct 2023
Response from Ashley G on 5 Oct 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Brandie

Stayed 3 nights in Sep 2023
Response from Ashley G on 21 Oct 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent hotel... Parking got crowded but it was expected becuz they always seemed to have a full house... ! Definitely coming back next visit!!!
Stayed 5 nights in Sep 2023
Response from Ashley G on 1 Oct 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Matthew

Stayed 1 night in Sep 2023
Response from Ashley G on 17 Sept 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Melanie, Parachute

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were most welcoming and quickly responded to service requests. We were also pleased with our suite.
Stayed 2 nights in Sep 2023
Response from Ashley G on 17 Sept 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

8/10 Good

Alicia

Liked: Amenities
I think the carpet should be clean all through hotel especially in hallways my key did not work I had to go down to the front desk four different times before my entry the phone outside the elevator didn’t work other than that everything is good. I love the marriott.
Stayed 2 nights in Sep 2023
Response from Ashley G on 4 Sept 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and professional staff. Room was nicer and cleaner than expected
Stayed 2 nights in Aug 2023
Response from Ashley G on 3 Sept 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is stocked on arrival. Snarky staff who seem annoyed at life. If they double charge you, you have to wait a week for manager to come back in to get your money back. There’s no supervisor or customer service to fix things… just have to wait until manager gets back from vacation.
Stayed 3 nights in Aug 2023
Response from Ashley G on 2 Sept 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

8/10 Good

Kimberley

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Ashley G on 1 Sept 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Worn out furniture!
Every piece of furniture was worn out down to the carpet.
Stayed 1 night in Aug 2023
Response from Ashley G on 1 Sept 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant. The beds were comfortable. The continental breakfast was not that great.
Stayed 1 night in Jul 2023
Response from Ashley G on 31 Jul 2023
I am happy to hear that you enjoyed your stay besides the breakfast not being that great. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Gregory, Falls Church

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Ashley G on 31 Jul 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

4/10 Poor

wayne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty.
Stayed 1 night in Jul 2023
Response from Ashley G on 27 Jul 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ashley G on 18 Jul 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Corrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Anna at the front desk was exceptional. I would love to have that type of service at every hotel. She was just incredible.
Stayed 1 night in Jul 2023
Response from Ashley G on 12 Jul 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

6/10 Okay

deandra

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Pull out sofa mattress was heavily soiled, only 2 pillows in room. Staff said they were all out. Queen bed was really uncomfortable. Dishes and bathroom not clean
Stayed 1 night in Jul 2023
Response from Ashley G on 3 Jul 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ashley G on 3 Jul 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

8/10 Good

Stacy M

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were not cleaned well at all.
Stayed 3 nights in Jun 2023
Response from Ashley G on 2 Jul 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Loved the stay!
Stayed 2 nights in Jun 2023
Response from Ashley G on 29 Jun 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Richard F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness in a hotel
Every aspect was awesome. Staff was very helpful, respectful, friendly! Great place to stay ! We will be returning.
Stayed 1 night in Jun 2023
Response from Ashley G on 23 Jun 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

8/10 Good

Theresa, New Haven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late and the front desk person was doing rounds and didnt realize we were there. This property needs a better system in place for times like this. However he was AWESOME when he returned! We would stay here again. Its so clean fresh.
Stayed 1 night in Jun 2023
Response from Ashley G on 20 Jun 2023
We would like to thank you for your feedback and to thank you for choosing to stay with us. We will look into improving our property walks to be more efficient. We hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Big suite, great staff, ok food
In town for a wedding and needed a suite for our family of 5. The suite had two separate bedrooms with queen beds & tvs, living area with pull out full size mattress and kitchenette. Staff was incredibly friendly and accommodating. Fit and finish if room was a little worn, but clean. Exercise room was great. Continental breakfast was good the weekend morning as the waffle makers were out, but so-so on the weekday with no waffles. There were two other egg/ sausage options, but not much else- oatmeal, English muffins, and toast. Looks like there were bagels, but only if you got up early. Overall a very good stay and would stay there again.
Stayed 4 nights in Jun 2023
Response from Ashley G on 8 Jun 2023
I am happy to hear that you enjoyed your stay. We will definitely look into improving our breakfast options during the week. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Kimberly

Stayed 1 night in May 2023
Response from Ashley G on 27 Jun 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Ildo d

Liked: Cleanliness, staff & service, property conditions & facilities
I like the peace and quiet. The staff was friendly.
Stayed 1 night in May 2023
Response from Ashley G on 1 Jun 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in May 2023
Response from Ashley G on 29 May 2023
I am glad that you enjoyed your stay, we would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and our room was great. The air filters in the AC were super clean and we didn’t hear any highway noise. Bed very comfortable. Breakfast was adequate and with plenty of seating. Wish they would have had at least one dairy free milk option instead of three different cow milk varieties.
Stayed 2 nights in May 2023
Response from Ashley G on 24 May 2023
I am happy to hear that you enjoyed your stay. I am sorry that we did not have a dairy free milk option for you during your stay. We will definitely make sure we have something the next time you visit. We would like to thank you for your feedback and to thank you for choosing to stay with us.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ashley G on 3 May 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
i enjoyed my stay, i was on the first floor. My only complaint is that it was a bit noisy after 9:00p.m, and you could hear kids running around up on second floor.
Stayed 1 night in Apr 2023
Response from Ashley G on 18 Apr 2023
On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience. I am sorry that you did not have a quiet and relaxing stay. We will make sure that you are put in a quieter location on you next visit. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Ashley G on 24 Apr 2023
I am happy to hear that you enjoyed your stay. We would like to thank you for your feedback and to thank you for choosing to stay with us. We hope to see you again.

2/10 Terrible

Christopher

Stayed 2 nights in Feb 2023
Response from Ashley G on 5 Apr 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

2/10 Terrible

Christopher

Stayed 1 night in Feb 2023
Response from Ashley G on 5 Apr 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

6/10 Okay

majed

Stayed 1 night in Feb 2023
Response from Ashley G on 28 Nov 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We hope that you will give us second chance. I hope you have a wonderful day.

10/10 Excellent

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Our room was very noisy, next to the lobby and across from the laundry
Stayed 2 nights in Feb 2023
Response from Ashley G on 5 Apr 2023
On behalf of the entire hotel team, I want to thank you for sharing about your hotel experience.I am sorry that your room location was not pleasant. We will make sure that you are put in a quieter location on you next visit.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.