Ratings based on 434 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Beach&pool

Posted 5 Oct. 2019 on Hotels
Maid came at 10pm the second nite to turn down the bed. We were sleeping. Also first nite the alarm went off twice and woke us up. Flies at pool were annoying.
Comment from Hotel Management
5 Oct. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Mrs. Christine, It is a real pleasure to thank you on behalf of the entire team of Hotel Don Pepe for taking your time as for sharing your last experience with us. In relation to your comments, I am sincerely happy to know your joy of the overall experience with us, specially the beach and pool area! Moreover, I would like to inform you that your feedback have been seriously taken in consideration and we will do our very best so any similar situation repeats. We remain at your entire disposal for anything you may require. Greetings from the heart,
5 out of 5
by A verified traveller

Posted 17 Sep. 2019 on Hotels
Comment from Hotel Management
20 Sep. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Mrs. Julie, First of all, I would like to thank you for having chosen Hotel Don Pepe for your stay in Marbella as well as for sharing with us your review about your recent stay with us and Expedia's community! We are sincerely happy to know you enjoy your experience with us! We look forward to welcoming you back very soon to your home in Marbella and remain at your entire disposal for anything you may require. Greetings from the heart,
4 out of 5
by A verified traveller

Posted 16 Sep. 2019
Comment from Hotel Management
20 Sep. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Guest, It is a real pleasure to thank you on behalf of the entire team of Gran Meliá Don Pepe for taking your time and sharing your experience with us and the rest of Expedia's followers! We are happy to know that you enjoyed your experience with us and we hope to have the opportunity to welcoming you back again to your home in Marbella! Greetings from the heart,
5 out of 5
by A verified traveller

New favourite in Marbella

Posted 4 Sep. 2019 on Hotels
Definitely our most favourite hotel in Marbella now, staff were very welcoming, friendly and couldn’t do enough to make sure our stay was perfect - red level is excellent and would recommend - Big Thank you to all the staff at Don Pepe we had a fabulous time and will be back.
3 out of 5
by A verified traveller

Posted 3 Sep. 2019
TOO PRICEY FOR WHAT IS WAS. THE ROOM WAS OLD AND IT HAD A SMELL IN THE A/C. Staff were nice and the breakfast was really good.
Comment from Hotel Management
20 Sep. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Guest, It is a real pleasure to thank you on behalf of the entire team of Gran Meliá Don Pepe for taking your time and sharing your experience with us and the rest of Expedia's followers. In relation to your comments, we are glad to know you liked our breakfast and thank you for the recognition of our staff! Moreover, we would like to apologize for the inconveniences the A/C and the smell in the room may have caused you and we hope to have the opportunity to welcoming you back again to your home in Marbella! Greetings from the heart,
5 out of 5
by A verified traveller

Posted 20 Aug. 2019
great service nice restaurant great pool and beach also location in the heart of Marbella
Comment from Hotel Management
28 Aug. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Mr. Alan, Thank you very much for taking time to review your recent stay with us and sharing it with the rest of the Expedia's community! We feel sincerely happy to know you enjoyed your experience with us, remarking specially our passion for service and great location. We are truly looking forward welcoming you back soon to Hotel Don Pepe in order to have a new chance to create an unforgettable experience for you! Greetings from the heart,
5 out of 5
by A verified traveller

Posted 20 Aug. 2019
Comment from Hotel Management
28 Aug. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Guest, Thank you very much for taking time to review your recent stay with us and sharing it with the rest of the Expedia's community! We feel sincerely happy to know you enjoyed your experience with us. We are truly looking forward to welcoming you back very soon to Hotel Don Pepe in order to have a new chance to create an unforgettable experience for you! Greetings from the heart,
1 out of 5
by A verified traveller

Posted 17 Jul. 2019
Comment from Hotel Management
2 Aug. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear guest, Thank you very much for taking time to review your recent stay with us and sharing it with the rest of the Expedia's community. First of all, I would need to ask you to accept our most sincere apologies for the issue about the noise as our aim is to create a pleasant and unforgettable experience since the very beginning. I am truly looking forward welcoming you back soon to Gran Meliá Don Pepe in order to have a new chance to create an unforgettable experience for you! Greetings from the heart,
4 out of 5
by A verified traveller

Posted 7 Jul. 2019 on Hotels
Too expensive for the class of product offered. Ex. Food at pool area not to par with extreme prices. Does not have beach service or area.
Comment from Hotel Management
2 Aug. 2019 by Abel López (Guest Experience Manager), Hotel Management
Dear Mr. Gustavo, Thank you very much for taking your time and sharing your last experience with us at Gran Meliá Don Pepe as the rest of Expedia's community! We are sincerely sorry to learn from your disappointment following your words about our products. Furthermore, we are glad you have honestly shared your comments as our policy of improvements and learning is based on them, what let us avoid possible mistakes in the future. Mr. Gustavo, doubtless, we will work on the points you have kindly shared in order to provide the best service as product possible to our guests, which is our main aim. We all hope too have a further opportunity in the future where to show you the real service Gran Meliá Hotels are well recognized for by welcoming you back to Gran Meliá Don Pepe, your home in Marbella! Greetings from the heart,
5 out of 5
by A verified traveller

Marbella Trip

Posted 7 Jul. 2019 on Hotels
Superb holiday
Comment from Hotel Management
2 Aug. 2019 by Abel López, (Guest Experience Manager), Hotel Management
Dear Ian, Thank you very much for taking your time and sharing your experience at Gran Meliá Don Pepe with us and the rest of Expedia's community, as for grading us! We are all looking forward welcoming you back soon and thank you very much for choosing us! Greetings from the heart,
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