Ratings based on 462 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Posted 11 Nov. 2019
Upon first impressions this hotel looked very nice. The rooms were ok but the woodwork looked tired and moisture damaged! No pool it was taped off and drained and looked like it hadn’t been cleaned for a long time, also it doesn’t state anywhere in the description that the hotel doesn’t serve alcohol! On a plus side the staff were extremely friendly and helpful
Comment from Hotel Management
13 Nov. 2019 by Alanda Hotel Marbella, Hotel Management
Dear Ryan, Many thanks for your very kind feedback and for taking the time to share your comments with us.
We are very grateful for your opinion about our Staff, which is very important to us, as they constitute one of our best assets.We are making improvements in our rooms and renovating our facilities to prevent this kind of issues from happening in the future. We would love to see you back soon to check the improvement yourself.
Best regards,
by A verified traveller from Welwyn
Posted 28 Oct. 2019
Overall we were disappointed with our stay. The rooms are tired and tatty and not as seen in the pictures. The bedrooms and bathrooms do need to be refurbished. We were also disappointed that no alcohol was served at this hotel. It is stated in the Expedia web site but at the bottom of the page, so we didn’t notice. Also, there was no bars within walking distance so we had to take a taxi to get a drink! I think this should be pointed out earlier on in the hotel description.
Comment from Hotel Management
30 Oct. 2019 by Alanda Hotel Marbella, Hotel Management
Dear Jerry, we are sorry to hear the hotel did not meet your expectations. We are generally known for our exceptional attention to detail, and we regret that we missed the mark this time. Please note we're taking renovation works in our rooms and facilities, so we'd love to see you back soon to check the improvement yourself. Thank you for taking the time to write a review that will help to improve our service in the future. Kind regards.
by A verified traveller
Posted 20 Oct. 2019
by A verified traveller from New York, NY
Posted 7 Oct. 2019
I like the hotel it self. Very good facility and convenient location. 5 min wack to the beach. Excellent breakfast.
Comment from Hotel Management
8 Oct. 2019 by Alanda Hotel Marbella, Hotel Management
Dear Alex, Many thanks for your very kind feedback and for taking the time to share your comments with us. I am very pleased to read that you enjoyed your stay and had an excellent breakfast at Alanda Hotel Marbella. We look forward to having the pleasure of warmly welcoming you back very soon. Best regards,
by A verified traveller
Posted 4 Oct. 2019
position of hotel fantastic.pool sunbeds are poor need replacing and more umbrellas
Comment from Hotel Management
8 Oct. 2019 by Alanda Hotel Marbella, Hotel Management
Dear guest,Thanks for taking the time to share this feedback. We are glad to hear you enjoyed our location. Please note at this moment we are renewing all our rooms and facilities and we would love to see you back soon to check the improvement yourself. Kind regards from Marbella
by A verified traveller
Posted 29 Sep. 2019
Quiet and peaceful property with beautiful gardens and very spacious rooms. The best part for me was that no alcohol was served. Was close to grocery stores and restaurants. Two Michelin Star restaurants right around the corner .
The rooms are equipped with a working mini fridge and safe and hairdryers. Only a couple of blocks from a public beach.
Comment from Hotel Management
1 Oct. 2019 by Alanda Hotel Marbella, Hotel Management
Dear Customer, Many thanks for your very kind feedback and for taking the time to share your comments with us.
I am pleased to hear that you were happy with our rooms, facilities and you made the most of our location.
We look forward to having the pleasure of warmly welcoming you back very soon.
Best regards,
by A verified traveller from Wokingham UK
Posted 29 Sep. 2019
Well positioned beautiful hotel between Marbella and Puerto Banús - each within walking distance along the beach promenade. Excellent swimming pool with plenty of sun beds. Breakfasts were amazing with very efficient and friendly staff. Evening meals disappointing because of very limited themed menus.
Comment from Hotel Management
30 Sep. 2019 by Alanda Hotel Marbella, Hotel Management
Dear Customer, Many thanks for your very kind feedback and for taking the time to share your comments with us.
I am pleased to hear that you were happy with our convenient location, the pool and our breakfast.
Regarding the evening meal please note this is a transition period and we are going to offer more options, so we would love to see you back soon to check the improvement yourself.
Best regards,
by A verified traveller
Posted 26 Sep. 2019
in the city of beer and they don't and no sell alcohol
by A verified traveller from Kansas City
Posted 25 Sep. 2019
Great staff and very enjoyable breakfast. Hotel was nice quality but could have used some conditioner with the toiletries
Comment from Hotel Management
26 Sep. 2019 by Alanda Hotel Marbella, Hotel Management
Dear Jennifer,
Thank you for your kind feedback. We are happy to hear that you enjoyed your stay and you were happy with the breakfast. We have taken note of your suggestion to improve our services in the future. We look forward to having the pleasure of warmly welcoming you back very soon.
Best regards,
by A verified traveller
Posted 21 Sep. 2019 on Hotels
