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"It’s definitely the nicest place to stay in Hilo. Great location & beautiful property. Breakfast was good with options. Staff is fabulous. This is absolutely just chance, nothing the hotel could do. A soccer team showed up our last night. The kid’s & parents were loud, obnoxious & trashed the place, I felt sorry for the entire staff & groundskeeper cleaning up after the rude group."

"Excellent peaceful place to stay! Super kind and nice staff. It was the highlight of our Hawaii holiday!"

"Common areas were attractive. Our room was small and basically windowless. Staff was nice. Bathroom was so small you had to zigzag to reach the sink. I think a large person would struggle to navigate it. Bed comfy but pillows really small. Great amenities - convenient store, laundry, drinks, games, white noise machine, recreational gear to borrow. Location was nice, right across from the bay. I think the room in the relaxation wing was just a bummer. And I suspect the pool wing is bad too because of noise and the ocean wing looks down on a parking lot as far as I could tell. Try to get a room in the pond wing - I think you’ll have a balcony there or at least a window. Those rooms are probably nice. The place has a bit of a hostel feel. Their heart is really in the right place with their philosophy and their commitment to sharing their profits with good causes. But I partly picked them because they were listed somewhere as one of top ten hotels in the state and I’m sort of surprised they made the list considering the room we stayed in. Also they say you can tell them if you think it was poor value and pay what you think your room is worth but I would absolutely not feel comfortable doing that."

"Overall good location with good amenities. However, all of the pillows (2 for sleeping) provided are too soft and not firm enough. Bed sheets’ thread count is very low which in combination leads to uncomfortable sleeping conditions. Otherwise, solid."

"Room was clean and beds were comfortable. The price was great for staying in a nice hotel on the water with a beautiful surrounding area. It was better than I expected based on their review score. The little gym was decent with nice weights and other equipment. Restaurant was good too."

"Parking was great! Staff was through the roof kind and accommodating. Little older place but very clean room."

"Proximity to the park and the town of Volcano was great. Easy parking. Quiet. There is no human on-site but they thought of everything you might need. On the downside, there was no AC so it was hot one night, the decor feels very much like a hodge-lodge of items, and Bathroom lighting was really low and dingy. On the upside, big room that could have easily slept 4 if we needed it to."

"We needed a place near volcano park and this property filled the bill. I really should have read the information provided by the host to understand the self-check in process. (Multiple messages from all our stays overwhelmed me) Once we squared that away, we found dinner and brought it back to the room and settled in. The night sounds in the forest were great. My only suggestion is the steps be lit up for arrivals after dark."

"What an incredible place! Our room was clean, comfortable and well devoted. The attention to detail from the game room to the Coy pond made this one of our favorite places to stay. The view of the ocean is lovely."