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Reviews of Holiday Inn Express Glenrothes, an IHG Hotel

3 out of 5
Holiday Inn Express Glenrothes, an IHG Hotel
Leslie Road, Glenrothes, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 280 out of 519 reviews" "
Rating 8 - Good. 189 out of 519 reviews" "
Rating 6 - Okay. 39 out of 519 reviews" "
Rating 4 - Poor. 5 out of 519 reviews" "
Rating 2 - Terrible. 6 out of 519 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Such a shame as what started out to be a great stay - lovely room etc to be absolutely spoiled by the dreadful breakfast experience- we were NOT late for breakfast but we were met with a horror look from the waitress on duty who told us that she had been “ absolutely rammed “ and that there was not a lot left but did we want her to cook anything else? Obviously because of her attitude we declined and then to top it all a member of staff then came up and collected her breakfast which obviously left even less for us - no croissants either and I had to request bread for toast only to be presented with a plate if frozen slices and told “it’ll be okay once it’s toasted “ so disappointing end to our stay
Stayed 1 night in Apr 2024
Response from Team Glenrothes on 8 May 2024
HiThanks for taking the time to review your recent stay with us.Im sorry to see you had a disappointing end to your stay and will look into the points you have raised and discuss with the team to see where we can improve.Regards

8/10 Good

Jiju

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and silent rooms . and could have better arrangement for breakfast
Stayed 2 nights in Apr 2024
Response from Team Glenrothes on 29 Apr 2024
Hi Thanks for taking the time to review your recent stay with us,Glad to see you had a good stay overall and will look into your comments regarding the breakfast set up.Regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay for two nights with our son and wouldn’t hesitate to stay again when in the area. The room was perfect for our needs, everything was very clean, the staff were friendly and welcoming and we had the best breakfast we’ve had for ages. Highly recommended
Stayed 2 nights in Apr 2024
Response from Team Glenrothes on 15 Apr 2024
HIThanks for the great review and look forward to welcoming you backRegards

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team Glenrothes on 15 Apr 2024
Thanks for the great review and we look forward to welcoming you back Regards

8/10 Good

Ian

Stayed 1 night in Feb 2024
Response from Team Glenrothes on 26 Feb 2024
Dear GuestThanks for taking the time to review your recent stay with us and we hope to welcome you back soonRegards

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good, clean good facilities surprisingly good value. Thoroughly recommend
Stayed 2 nights in Feb 2024
Response from Team Glenrothes on 17 Feb 2024
Hi KeithThanks for the great review and its good to see you enjoyed your stay, We hope to welcome you back soonRegards

8/10 Good

Fiona

Stayed 1 night in Feb 2024
Response from Team Glenrothes on 16 Feb 2024
HI FionaThanks for the kind review and we hope to welcome you back again soon Regards

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic shower, staff very polite, especially the lady doing breakfasts, she is a superstar
Stayed 2 nights in Jan 2024
Response from Team Glenrothes on 3 Feb 2024
Hi Louise,Thanks for the great review and will pass on your kind words to the team

8/10 Good

Nidhi

Stayed 3 nights in Dec 2023
Response from Team Glenrothes on 3 Feb 2024
Hi NidhiThanks for the review and we hope to welcome you back soonRegards

6/10 Okay

Shahid, Odessa

Travelled with family and small children
Disliked: Staff & service, amenities
Older building with smaller rooms but ok if you have no other choice. Eggs n beans with the breakfast. Plates n utensils could be more cleaner. A lady, who was serving breakfast tables seemed more worried about everything and specially rude to kids. I was not sure if it was the nature of her work or if it was something else in her mind.
Stayed 1 night in Dec 2023
Response from Team Glenrothes on 7 Jan 2024
Hi ShahidThanks for taking the time to review your recent stay with us.We hope to welcome you back soonRegards

10/10 Excellent

Ghous

Stayed 3 nights in Dec 2023
Response from Team Glenrothes on 2 Jan 2024
HiThanks for taking the time to review your recent stay with us and we hope to welcome you back soonRegards

10/10 Excellent

Robyn

Stayed 1 night in Dec 2023
Response from Team Glenrothes on 31 Dec 2023
Hi RobynThanks for the great review following your recent stay with us ,We hope to welcome you back soonRegards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service.
Stayed 1 night in Dec 2023
Response from Team Glenrothes on 18 Dec 2023
Hi SharonThanks for your kind review and we look forward to welcoming you back soonRegards

10/10 Excellent

Wilma

Stayed 1 night in Dec 2023
Response from Team Glenrothes on 10 Dec 2023
HiThanks for the great review and we look forward to welcoming you back soonRegards

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Team Glenrothes on 10 Dec 2023
HiThanks for the great review and we look forward to welcoming you back soon.Regards

10/10 Excellent

Jean

Stayed 2 nights in Nov 2023
Response from Team Glenrothes on 18 Dec 2023
Hi JeanThanks for your kind review and we look forward to welcoming you back soonRegards

10/10 Excellent

Reece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Service
Great hotel staff very welcoming, perfect for us going to Lochhelly raceway. Will definitely be staying again.
Stayed 3 nights in Oct 2023
Response from Team Glenrothes on 30 Oct 2023
Thanks for the great review and we look forward to welcoming you back soonRegards

10/10 Excellent

Anoop

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Was excellent
Stayed 2 nights in Oct 2023
Response from Team Glenrothes on 31 Oct 2023
HIThanks for the great review and we hope to welcome you back soon

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastic service from everyone working there. Everyone was very welcoming everyday
Stayed 4 nights in Oct 2023
Response from Team Glenrothes on 29 Oct 2023
HiThanks for your kind review and we hope to welcome you back soon.Regards

10/10 Excellent

ALAN

Stayed 2 nights in Oct 2023
Response from Team Glenrothes on 24 Oct 2023
HIThanks for the great review and we hope to welcome you back soon.Regards

4/10 Poor

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Add on booking
Booked an add on stay online which was confirmed with reception in the morning agreeing that I would keep the same room. Only to find my belongings at reception that evening as I had been removed from the room. On presentation of booking confirmation I was given another room which amazingly enough had different TV channels as I was at the other end of the corridor. Impressive if it wasn’t infuriating.
Stayed 2 nights in Oct 2023
Response from Team Glenrothes on 23 Oct 2023
Dear GuestThanks for taking the time to review your recent stay with us.We will look into the issues you have raised and hope to welcome you back soon.Regards

10/10 Excellent

Danny

Stayed 3 nights in Oct 2023
Response from Team Glenrothes on 21 Oct 2023
HiThanks for the great review and we hope to welcome you back soon.Regards

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here, restaurants and area were wonderful
Stayed 4 nights in Sep 2023
Response from Team Glenrothes on 20 Oct 2023
HiThanks for the great review and we look froward to welcoming you back soonRegards

4/10 Poor

Martin

Stayed 5 nights in Oct 2023
Response from Team Glenrothes on 16 Oct 2023
HiThanks for taking the time to review your recent stay with us.Regards

8/10 Good

Mrs Judith M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Glenrothes on 9 Oct 2023
Thanks for your review and score Regards Dan

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damien in reception was exceptional and nothing at all was too much bother. Thank you Damien.
Stayed 2 nights in Sep 2023
Response from Team Glenrothes on 9 Oct 2023
HIThanks for your kind words and its great to hear ,I will let Damien knowRegards

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
good location and quiet
Stayed 1 night in Sep 2023
Response from Team Glenrothes on 18 Sept 2023
HiThanks for your kind review and we hope to welcome you back soonRegards Team Glenrothes

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful but there were a few issues , which the staff rectified.. As I have difficulty with stairs I was disappointed there was no lift. The television didnt work nor did the hair dryer . After a day out we could not enter our room my daughter went down to reception and the key problem was resolved. When we booked we were advised the room would not be cleaned until we left but we could request clean towels,coffee ,tea etc which would be delivered to the room this was not the case the room was cleaned and fresh linen supplied which was excellent.
Stayed 2 nights in Sep 2023
Response from Glenrothes on 20 Sept 2023
HiThanks for taking the time to review your recent stay with us.We will look into the points you have raised regarding the Tv and hope to welcome you back soonRegards

8/10 Good

Praveen

Stayed 2 nights in Sep 2023
Response from Team Glenrothes on 14 Sept 2023
HiThanks for the great review and we hope to welcome you back soonRegards

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Glenrothes on 13 Sept 2023
Dear GuestThank you for taking the time to review your recent stay with us ,Its great to see you had a good time and we look forward to welcoming you back soon.Regards

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Sobia

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room
Stayed 3 nights in Aug 2021
Response from Dan on 25 Aug 2021
Hi Thanks for the great review and we hope to see you again soon. Regards

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service
SLAM
If you like perpetual slamming doors, you'll love this place!, i know fire doors are a legal requirement, but to have them sprung loaded to maximum torque, handled by people who prefer not to sleep. is just absolutely nuts - the slamming went on until the early hours - not for me thanks
Stayed 3 nights in Aug 2021
Response from Dan on 25 Aug 2021
Hi Thank you for taking the time to review your recent stay with us. I will look into your comments regarding the fire doors and get our maintenance team to check them out. Kind Regards

8/10 Good

Hughie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Assessable stay
Our stay was excellent, the staff were friendly and helpful, but our assessable room had a problem like my wife uses her wheelchair to get around the room but there was really enough room for a wheelchair user , the shower room was excellent, there was 2 chairs but one had no brakes it was a chair that with rollers could move , the other was a small corner one but was very low and my wife couldn’t get down but if she could she would struggle to stand back up, I’m writing this so u could maybe check it out and that would help another wheelchair user, however all the staff asswere excellent and very helpful , there was no drawers and very small space to hang clothes
Stayed 2 nights in Aug 2021
Response from Dan on 25 Aug 2021
Hi Thanks for taking the time to review your recent stay with us. Its great to see you had a good stay overall and i will look into your comments regarding the chairs. We hope to welcome you back soon Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice, quiet hotel. Room was a nice size and clean. The bed really wasn't great though, the mattress felt like the springs were broken with quite a few dips in it. Both my partner and I woke up all three mornings with bad backs.
Stayed 3 nights in Aug 2021
Response from Dan on 25 Aug 2021
Hi Thanks for taking the time to review your recent stay with us. Its great to see you had a pleasant stay overall and i will look into your comments regarding the mattress. We hope to welcome you back soon Regards

8/10 Good

Craig

Stayed 1 night in Aug 2021

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value hotel for a short stay or stopover
A convenient and good value hotel for a short stay or stop over. Excellent, helpful staff.
Stayed 1 night in Aug 2021
Response from Dan on 9 Aug 2021
Hi Thanks for the great review and we hope to welcome you back soon. Regards

8/10 Good

Jacqueline

Stayed 4 nights in Jul 2021

8/10 Good

Alexander

Stayed 1 night in Aug 2021

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Dan on 9 Aug 2021
Hi Thanks for the great review and we hope to welcome you back soon Regards

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
functional, well situated and clean
It wouyld seem to me that this was one of your older buildings...but it was well kept internally. Rooms were clean and evening meals were just a step away in an adjacent Inn. We had a slight problem on check in which took the gloss off our stay but it was sorted out on site since the wife had kept an earlier receipt for the room
Stayed 2 nights in Jul 2021
Response from Dan on 9 Aug 2021
Hi Thanks for the great review and we hope to welcome you back soon Regards

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay
Great buffet breakfast. Very affordable rooms.
Stayed 2 nights in Jul 2021
Response from Dan on 9 Aug 2021
Hi Thanks for the great review and we look forward to welcoming you back soon Regards

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Dan on 6 Jul 2021
Hi Ray Thanks for the great review and we hope to welcome you back soon. Regards

10/10 Excellent

karen

Stayed 1 night in Jun 2021
Response from Dan on 29 Jun 2021
Hi Thanks for the great review and we hope to welcome you back soon. Regards Dan

10/10 Excellent

jagdeep

Stayed 1 night in Jun 2021
Response from Dan on 29 Jun 2021
Hi Jagdeep Thanks for the great review and we hope to welcome you back soon Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is probably one of the worst I’ve ever stayed in. Very tired and our room 117 had cobwebs and dead insects on the window ledge. Room walls are paper thin and after having our sleep disturbed twice by the inconsiderate people in the joining room with their shouting, slamming doors, banging we contacted reception twice and yet nothing was done. Think the best bit was breakfast which was a limited selection but enough. As a big group that were staying for a family funeral we were all scattered around the hotel. One family member had no hot water in their room. We managed to get a hour extension on our room which was a good thing.
Stayed 1 night in Jun 2021
Response from Dan on 22 Jun 2021
Dear Guest Thank you for taking the time to review your recent stay with us. All feedback helps us improve our service and will discuss your comments at our next team meeting. Regards Dan

8/10 Good

Paul

Stayed 1 night in Jun 2021
Response from Dan on 22 Jun 2021
Hi Paul Thanks for taking the time to review your recent stay with us. We hope to welcome you back soon Regards

10/10 Excellent

Janice

Stayed 3 nights in Jun 2021
Response from Dan on 15 Jun 2021
Thanks for the great review ,We hope to see you again soon. Regards Dan

10/10 Excellent

Solbjort

Stayed 1 night in Jun 2021
Response from Dan on 15 Jun 2021
Thanks for the great review ,We hope to see you again soon. Regards Dan