Glencoe Hotels, Diego Martin

"Yes the total environment was really nice"

"Clean room, spacious room, breakfast was very good."

"Great hotel "

"Amazing place to stay, friendly, clean great location just the best service. Great place "

"Great"

"Lovely place to be "

"The actual room is good. It is clean but outside is too dark feels unsafe even though it’s not "

"Staff was amazing love the area would definitely return "

"The staff is kind, thoughtful, and knowledgeable. This is a small group of cabins on the side of a rainforestountain with natural pools and a 100 year old main house recently renovated. The food was delicious and healthy. But most of all, the staff was so generous when we were late for meal or needed help with the layout of the grounds. It's a place of magic and stillness. "

"The friendliness and helpfulness of the staff was unparalleled. Great gym and pool also"

"Good price and restaurant "

"Great food "

"- Room had to be changed 3 times. - Bed linens were stained. - Front desk clerk seemed annoyed when asked to change rooms - said there were no housekeeping on duty. - Bathroom towels were all mismatched in color as well as heavily stained. - Vanity drawers contained a spider and cobwebs. - Room did not even have a complimentary coffeemaker or anything to make a cup of tea in the morning. - Fridge in the room was filthy. - Curtains in room was not opaque and allowed light through. - Bed moved...

"The property is in the heart of San Juan, but the gps location is not accurate. We were able to call the owner who gave us actual directions to the property. Once we got there, everything improved. The owner contacted you in advance to confirm your stay, so that was nice. I had previously booked the property, and they cancelled it, and raised the rate. I was in a pinch, so I hesitantly rebooked it at the higher rate. The housekeeper, Ms. Doris, is a gem! She is so responsive, helpful, and a...