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"Front staff were amazingly helpful and kind. Rooms were spacious and comfortable. "

"We booked 4 rooms… hotel has carpet throughout the hotel… not a big fan of carpet. The breakfast was ok… "

"Nil"

"Hot water is terrible in the morning. The bed linen is dirty"

"The staff is the highlight of this resort. Bedsheets are changed everyday. The service at the restaurant is quick with very polite staff. The only down side would be the “therapeutic massage”. The massage I had was not therapeutic, it was actually pretty bad, the masseuse crawling on my back with her knees on my spine. The hair wash was well done. "

"Although this is a prime location, its breakfast value is far below that of what the 5 star hotels normally offer! Their staff is a bit better with courtesy and respectfulness! "

"Hotel is good staff okay the only thing that the AC needed to upgrade."

"Spacious room and very helpful staff, especially Ngan from the front desk. Would definitely recommend staying here when you're in Vi Thanh. "

"Long story short: after a 3-hour drive from Châu Đốc, we arrived at Hòa Bình Restaurant & Hotel around 3:00 PM, only to be told at reception that our pre-paid reservation made via Hotels.com had been canceled. The staff claimed that someone else had canceled “our” booking. When we asked to see proof, they showed us a written cancellation request—from Traveloka (a platform we never used)—for a guest with the same name but a different booking number, a different number of guests, and a different room category and rate. We clearly showed them our Hotels.com app, which confirmed that no cancellation had ever been initiated by us. Despite this, the hotel manager, Mr. Tuấn, insisted that we would have to pay again if we wanted to stay. We refused. After already driving 3 hours, we had no choice but to get back on the road and drive another 3 hours to a different city to find accommodation. We are now waiting for a full refund from Hotels.com. The inconvenience and frustration were significant—but we had no option but to swallow it and move on."