Front of property
Check availability

Reviews of Torhôtel Genève

3 out of 5
Torhôtel Genève
Rue Ami-Levrier 3, Geneva, GE

Reviews

7.6

Good

Rating 10 - Excellent. 150 out of 600 reviews" "
Rating 8 - Good. 264 out of 600 reviews" "
Rating 6 - Okay. 124 out of 600 reviews" "
Rating 4 - Poor. 38 out of 600 reviews" "
Rating 2 - Terrible. 24 out of 600 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sachin, North Wales

Travelled with family
Liked: Cleanliness, staff & service
The staff is very welcoming and helpful for the visitors
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen, Cadott

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a wonderful location for walking around Bern. The room was all we needed for a night in the city. The included breakfast was a nice way to start the day. Staff were friendly and helpful and the transit pass for within Geneva worked flawlessly.
Stayed 1 night in Mar 2024
Response from LP on 7 Apr 2024
Thank you for your visit

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from >LP on 7 Feb 2024
Thank you for your nice comment

10/10 Excellent

Yvette

Stayed 2 nights in Jan 2024
Response from lp on 7 Feb 2024
Always a pleasure to welcome nice guests...

8/10 Good

Allison

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from lp on 29 Nov 2023
thank you for your comment

8/10 Good

Sophia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from lp on 18 Nov 2023
Thank you very much for your comment

8/10 Good

Yongliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location,ideal for tourists
Generally it's comfortable.
Stayed 2 nights in Sep 2023
Response from Nathalie on 8 Oct 2023
thank you hope to welcome you again

10/10 Excellent

Remus, Niwot

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place you want to be in Geneva
Stayed 5 nights in Oct 2023
Response from Nathalie on 7 Oct 2023
thank you so much.. hope to welcome you again

10/10 Excellent

Neo

Stayed 3 nights in Sep 2023
Response from lp on 1 Oct 2023
Thank you very much

10/10 Excellent

Lorna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Stopover
Short stop over in Geneva. Location was excellent for arriving by bus from Annecy. Really nice surprise touch to have breakfast delivered to the room in the morning. Great location for both the train & bus stations and for seeing the sights.
Stayed 1 night in Sep 2023
Response from Nathalie on 28 Sept 2023
thank you so muchhope to welcome you againregards

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to all amenities area. Staff are friendly and helpful.
Stayed 1 night in Sep 2023
Response from Nathalie on 28 Sept 2023
thank youhope to welcome you againregards

10/10 Excellent

Clive

Travelled with family
Liked: Cleanliness, staff & service
Didn’t care the area was outdated
Stayed 1 night in Sep 2023
Response from lp on 1 Oct 2023
It was a pleasure to welcome you

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay!!! Especially the breakfast brought to our room on a tray with the best bread and croissants!ever!! Very handy location, 5 minute walk from Train station one way and the lake the other! Lovely helpful staff.
Stayed 1 night in Sep 2023
Response from Tor Hotel on 14 Sept 2023
Dear Debbie,Thank you so much for this kind review. It was a pleasure for us to read it. We are happy that your stay with us was pleasant. Best regards, Reception.

10/10 Excellent

Asa

Stayed 1 night in Sep 2023
Response from Nathalie on 15 Sept 2023
thanks a lot hope to see you again

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced, central to transport, quite and easy to find
Stayed 1 night in Sep 2023
Response from lp on 12 Sept 2023
Thank you very much we appreciate your comments

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from lp on 12 Sept 2023
THANK YOU VERY MUCH!!We are glad you liked your stay

10/10 Excellent

Jean-Luc

Travelled with partner
Liked: Amenities
Being in the center of the city, this location allowed us to be able to visit Geneva. We did not used the free transportation passes offered by this hotel because we were only for a night but we will if we come back. The staff was wonderful.
Stayed 1 night in Sep 2023
Response from Tor Hotel on 6 Sept 2023
thank you so much Hope to see you again

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a basic room but did the job. The TV worked well and the breakfast delivered to the room was very good. We arrived during a heatwave(37 degrees) and the room is not equipped to deal with it properly - fans are provided but it still gets unbearably hot. Great location with being located right in the middle of the shopping, dining and riverside areas as well as the bus station for tours. The lady on arrival was extremely helpful and really welcoming!
Stayed 2 nights in Aug 2023
Response from Tor Hotel on 28 Aug 2023
Dear James,Thank you for your kind feedback and for the nice words about our emplyees. We are sorry about the temperarture in the room and hope that next year will be better to manage the heat. Best regards,Reception

8/10 Good

Kim

Stayed 2 nights in Aug 2023
Response from lp on 12 Sept 2023
Thank you We appreciate your comments

10/10 Excellent

KAI WING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A value for money stay with a surprise
It was definitely a value for money stay as they served breakfast to our family room as the price of the hotel is not that expensive. Definitely suitable for travellers who are opting for a cheap stay in Geneva. Location wise, it was close to the lake in Geneva and the old town which was really convenient. Although we had to walk past a restaurant in order to get into the narrow hotel entrance and take a cramped elevator to the third floor to check in, and the bathroom was cramped, the delivery of a full breakfast with croissants, fresh fruits and hot chocolate definitely helped our whole experience in the hotel to be much better.
Stayed 1 night in Jul 2023
Response from LP on 22 Aug 2023
Thank you for your visit and nice commentIt is always a pleasure to satisfy our guests JFYI Our elevator is built for 6 persons with a total of 620kgNot sure any one can call cramped ??

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location and staff were great, but this is more like a 1-star hotel. Rooms are serviceable but veeeerry basic. We were only here for one night because I had to catch an early train, but I would have been disappointed if I had chosen it as a home base for several days in Geneva. It was quite loud outside at night as well.
Stayed 1 night in Jul 2023
Response from Tor Hotel on 30 Jul 2023
Dear Julie,Thank you for sharing your experience with us. We do our best to provide at a high level the basic facilities - comfortable sleeping and tasty breakfast. We are sorry that it was noisy. As we have a central position , Sutudrday evening may be sometimes more noisy than weekend. We wish you a nice day!

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service
Close to train station, old style hotel. A bit of a small room for our family of 4, but fine for one night. It was hot while we were there and they provided a fan for the room, but there is a lot of street noise.
Stayed 1 night in Jul 2023
Response from Tor Hotel on 30 Jul 2023
Dear Marc,Thank you for your comment.

8/10 Good

Frederike

Liked: Staff & service, property conditions & facilities, room comfort
Small cozy hotel in good location
Good location between the train station and the water. Lots of small restaurant around for dinner. The hotel seems very small with only few rooms and is located in an old house which might make room fittings a bit complicated but also gives a bit of charme. The breakfast was brought to the room at an agreed time, only downside was that the only table was the desk so we couldnt eat comfortably together, rather one at a time or taking the coffee to the bed.
Stayed 1 night in Jun 2023
Response from Tor Hotel on 1 Jul 2023
Dear Frederike,Thank you for your detailed feedback and for pointing out what can be improved. Thank you fro staying with us.

10/10 Excellent

Alan

Stayed 1 night in Jun 2023
Response from LP on 11 Jul 2023
Thank you

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Jun 2023
Response from Nathalie on 19 Jun 2023
thank you so much hope to see you againregards

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to walk to sites and train station. Staff friendly and helpful.
Stayed 1 night in Jun 2023
Response from Nathalie on 19 Jun 2023
thank youhope to see you againRegards

8/10 Good

Paphawarin

Stayed 1 night in Apr 2023
Response from lp on 11 Jul 2023
Thank you very much

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and friendly and helpful!
Stayed 8 nights in Jun 2023
Response from Tor Hotel on 17 Jun 2023
Dear Ian,Thank you so much for this lovely feedback!

10/10 Excellent

Anna

Stayed 2 nights in May 2023
Response from Tor Hotel on 3 Jun 2023
Dear Anna,Sich a rating. Thank you so much for being generous!

8/10 Good

Thomas

Stayed 1 night in May 2023
Response from Tor Hotel on 3 Jun 2023
Dear Thomas,We are very thankful for your appreciation of our hotel.

6/10 Okay

Lee

Business traveller
Disliked: Property conditions & facilities
A little dissapointing
Location was somewhat disruptive being outside a bus station. The rooms were large, but in desparate need of a revamp. The safe in the room did not work and the lift broke down whilst we were staying on the 5th Floor.
Stayed 2 nights in May 2023
Response from Tor Hotel on 27 May 2023
Dear Mr.Lee,Thank you for writing your comment about your stay in our hotel. It was a pity for us to read it as we provided a good room that absolutely corresponds to the pictures on the website and meets the needs of a 3 stars hotel, on a higher floor to exlude the noise, as you requested. We also tried to explain the issues related to the historical building and the safe. Thank you for your stay with us and we are sorry that you did not enjoy it in full.

2/10 Terrible

Steven, Katy

Stayed 1 night in May 2023
Response from LP on 11 Jul 2023
Dear Guest we are sorry we did not meet your expectations As we value very much your feed back we would like to ask you in what matter we coould have increased your stay with us ??Unfortunately we do not see any details

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Tor Hotel on 28 May 2023
Dear David,Thank you for your feedback. We will be grateful if you could share moe details on what did not permit you to rate higher your stay in our hotel. Thank you.

10/10 Excellent

Snow

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location! Friendly staffs.
Stayed 2 nights in Apr 2023
Response from Nathalie on 2 May 2023
thank you so much , hope to welcome you again!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Nice location and super helpful staff. Had a very bad travel day getting there, but the staff was still very friendly and helpful. The room was great and the location couldn’t be beat. If I am ever in Geneva again I will look to stay here again.
Stayed 2 nights in Apr 2023
Response from Tor Hotel on 11 Apr 2023
Dear Michael,Thank you for your kind and sincere feedback.It was a pleasure for us to read it and we are happy that you liked your stay with us.Yours sincery,Tor Hotel

6/10 Okay

Brian

Stayed 1 night in Apr 2023
Response from Nathalie on 30 Apr 2023
Thank you for your comment Can you please tell us what you liked and/or disliked, this will help us to improve!Thank you

10/10 Excellent

Evgeny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect and affordable no frills place to stay for work. Near a central train station makes it easy to get around, although you can walk pretty much anywhere. The room was nice and clean, staff friendly and helpful, and breakfast was brought to the room every morning. The mattress is very firm, so be prepared fi you are use to sleeping on a soft bed.
Stayed 7 nights in Mar 2023
Response from lp on 28 Mar 2023
It is a pleasure to satisfy our guest Thank you for your nice comment

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Feb 2023
Response from Nathalie on 6 Mar 2023
thank you for your stay and your feedbackhope to welcome you again

8/10 Good

ARUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Nathalie on 14 Jan 2023
thank you for your stay Hope to welcome you and your family againregards

10/10 Excellent

Hiok Wee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located within walking distance from the train station. The lady at the counter was very friendly and helpful. She provided us with a kettle and made arrangement for breakfast to be delivered early. She also provided us with a parking coupon for our rental car. The room was warm and the breakfast was awesome. We had a good night sleep :) Thanks
Stayed 1 night in Dec 2022
Response from Nathalie on 16 Dec 2022
thank you for your visit and your comment Hope your trip for Barcelona was good!Regards

10/10 Excellent

Jak

Stayed 3 nights in Dec 2022
Response from Tor Hotel on 12 Dec 2022
Dear guest,Thank you for your nice feedback.We hope to see next time when you are in Geneva.Best regards,

6/10 Okay

Hudson

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2022
Response from Tor Hotel on 26 Sept 2022
Dear guest,Thank you for your appraisal.Best regards,Olga

10/10 Excellent

Daniel

Stayed 3 nights in Sep 2022
Response from Tor Hotel on 24 Sept 2022
Dear Daniel,We are grateful for your kind feedback. Yours sincerely,Tor Hotel

4/10 Poor

Craig

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor
Very disappointed with our stay. Friendly reception but overall presentation of lobby area and bedrooms is very poor. The room was very warm but outside noise too loud to leave a window open and only a fan is provided which even on the lowest power setting sounds like a jet plane about to take off. The beds were awful. You can feel every spring in the mattress and the pillow was as flat as a pancake. There was a fridge in the room which made a noise like someone drilling every 5 minutes. There was a TV and free wi-if although the latter was intermittent. Trying to charge phones and iPads was a challenge as there was one spare socket above the light switch by the door so we had to unplug the bedroom lights and because we had uk plug adaptors only one plug would fit. The decor was tired looking and although not dirty it wasn’t spotless and we found a previous guests sock under one of the beds. We paid 112 euros for each room and it wasn’t worth that amount. I’d say 60-70 would be more appropriate. Only redeeming feature is being central and close to the station but we had previously stayed at the Astoria for a similar amount and the difference in quality was huge. I wouldn’t recommend staying at Torhotel unless you are desperate.
Stayed 1 night in Sep 2022
Response from Tor Hotel on 24 Sept 2022
Dear Craig,Thank you for taking the time to share your experience at Tor Hotel. We are sorry to hear that we did not meet your expectations.The hotel is located centrally and occupies the historical building what can bring little inconveniences in terms of external sounds. Despite the fact we are a small hotel, we try to do everything possible to make the guests feel welcomed and good in our hotel.Please be ensured that we will take seriously all your comments especially about the negligence committed during cleaning of under bed area. As for the UK plug, please be informed that we are always happy to provide the adaptors that will permit you to use your devices without any difficulties. Know that our priority is the satisfaction anf comfort of our guests,and I assure you that we will make every effort to rectify our omissions. We are grateful for the kind words about our staff and hope you could enjoy Geneva.

8/10 Good

Adrian

Liked: Cleanliness, room comfort
Hotel dated but adequate. Breakfast a little sparse
Stayed 3 nights in Sep 2022
Response from Tor Hotel on 16 Sept 2022
Dear Adrian,Thank you for your review. We will take into consideration the points that you mentioned.

10/10 Excellent

Tala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very walkable!
Stayed 2 nights in Sep 2022
Response from Tor Hotel on 8 Sept 2022
Dear Tala,Thank you for your review. We hope to see you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location and comfortable. Transport ticket included was a nice bonus. Very friendly check in and large breakfast to start the day.
Stayed 2 nights in Aug 2022
Response from Olga on 5 Sept 2022
Dear guest,We are happy that you liked your stay with us and thank you for your kind review about Tor Hotel. We try to do our best to make your stay in Geneva comfortable and pleasant.Yours sincerely,Tor Hotel

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
So close to the lake!
Great place to stay. So close to the lake and yet reasonably priced with super helpful staff.
Stayed 2 nights in Jul 2022
Response from LP on 26 Jul 2022
Thank you it is a pleasure to satisfy our guest