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Reviews of Econo Lodge Inn & Suites at the Convention Center

2 out of 5
Econo Lodge Inn & Suites at the Convention Center
135 Reagan Dr, Gatlinburg, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 491 out of 1004 reviews" "
Rating 8 - Good. 316 out of 1004 reviews" "
Rating 6 - Okay. 110 out of 1004 reviews" "
Rating 4 - Poor. 51 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
A little old but updated ok
Stayed 2 nights in May 2024

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. It took awhile to cool the room with the air unit would be our only downside.
Stayed 2 nights in May 2024

8/10 Good

Sissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the night, great location, easy to walk to everything
Stayed 1 night in May 2024

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was super noisy slamming doors, speaking incredibly loud with no concern whatsoever for anyone while we were sleeping at 8 am on our vacation. The ac wall unit was so dirty and filled with dust that we sneezed every time we turned it on and the room stunk so bad.
Stayed 2 nights in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only reason for leaving a 4 star review is they were supposed to have the pool opened which I why we booked that hotel, but when asked why the gate was locked to the pool they said oh they just haven't got around to cleaning it yet. Pool had been "opened" for a few weeks at this point.
Stayed 2 nights in Apr 2024

8/10 Good

Ethan

Stayed 2 nights in Apr 2024

6/10 Okay

Todd

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald, Grandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A highly rated hotel for a very reasonable price compared to other nearby hotels. The front desk agent was very friendly, efficient, and seemed to really like her job. No issues, large room, highly recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean and great location for walking to most attractions
Stayed 2 nights in Apr 2024

2/10 Terrible

Lisa

Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had easy access.
Stayed 2 nights in Apr 2024

8/10 Good

gerard

Liked: Cleanliness
Stayed 7 nights in Apr 2024

6/10 Okay

Zacharie

Stayed 2 nights in Apr 2024

8/10 Good

Sharon

Travelled with family
Liked: Staff & service
Property is older but convenient to the strip. Backside has view of the mountains if you can get past the dumpster.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jack

Stayed 1 night in Mar 2024

8/10 Good

Tamisha, Walnut

Liked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was in need of some repair and some additional cleaning.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 2 nights in Mar 2024

6/10 Okay

Tyler

Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2024

6/10 Okay

Louis

Travelled with partner
Liked: Staff & service
Bed was very uncomfortable. Pillows were tiny. Was woken up multiple times in the night due to the noise outside. Otherwise very average hotel. Nothing fancy.
Stayed 1 night in Apr 2024

8/10 Good

Jonathan

Stayed 1 night in Apr 2024

10/10 Excellent

CINDY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Tiffany

Travelled with partner
Liked: Staff & service
Good location… Rooms were small and beds/pillows were the most uncomfortable of any hotel we have ever stayed in.
Stayed 4 nights in Mar 2024

8/10 Good

Kristen

Travelled with family
Liked: Staff & service
Location is amazing!
Stayed 3 nights in Mar 2024

8/10 Good

Mary Beth

Travelled with family and small children
Liked: Cleanliness, staff & service
Location was amazing if you want to be near the main strip. We were able to walk to all of our entertainment (like the aquarium, Anakeesta, the Car museum and Ripley’s) and you are right in the middle of all the restaurants and shops. You could tell the hotel was older but the refurbishment was nice and housekeeping brought clean towels and emptied trash daily without having to be asked. There was a good bit of traffic noise but that is the trade off of being so close to the main strip. I’m sure we would have used the balcony if it was warmer out. Starbucks is very close for a quick breakfast if you don’t want to go to a pancake restaurant. Having the Walgreens so close is also handy. We were pleased with every restaurant/food stand we tried. Gatlinburg did not disappoint!
Stayed 4 nights in Mar 2024

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super easy check in. Room Outdated but roomy and convenient to downtown.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Room was clean and big. Staff was friendly,easy checking.. walkable distance to main strip in Gatlinburg. Highly recommend
Stayed 5 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Zoey

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
Biggest Pro for this hotel-Great location. We were able to walk everywhere we went in Gatlinburg. There is a designated parking area under the building, however, it’s a tight squeeze and our car scraped really bad when pulling out. The room and bathroom was clean enough for one night to sleep, but it definitely could have been better. The important thing…the bedding, towels and shower were clean. For the price, I think I would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price! Room clean and comfortable. Staff friendly. Enjoyed free coffee and hot chocolate on the cold morning after our stay. Free parking made the deal even better.
Stayed 1 night in Mar 2024

6/10 Okay

Levi

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The rooms are not cleaned daily like they’re supposed to do. When you spend this much on a long vacation day, they could at least sweep and mop it daily. The toilet paper was the cheapest you could buy, so terrible quality. We never saw the staff after we checked in.
Stayed 4 nights in Mar 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to every thing desk clerk very personable
Stayed 3 nights in Mar 2024

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little older but it was a lot better than I expected for the price. The room was clean and the bed was very comfortable. The staff were friendly. It was walkable to restaurants and activities so we didn’t have to pay extra for parking to go to activities. The parking garage is extremely tight. Only compact and midsize cars could park in there. I drive a Traverse and had to park in the open parking area. Other than that I would recommend this hotel. A very pleasant experience. We even had a balcony. Not much of a view right outside but it u look up u can see the mountains and a beautiful sunset.
Stayed 3 nights in Mar 2024

6/10 Okay

Jan

Travelled with group
Liked: Cleanliness
Needed at least one more chair . TV was difficult to use and channels limited. Had to cross a street to get ice or go to the front desk. Very good room rate but property could use some updates.
Stayed 1 night in Mar 2024

10/10 Excellent

Lalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all the restaurants and activities in area, price was decent
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Business traveller
Liked: Cleanliness
Rating is based on beds alone. When you want a hotel you need to sleep in. Beds are impossibly hard and old and concave—- well worn. It seems as if they are updating the rooms with new flooring, paint, lighting, fixtures, etc. But they’ve missed the most important part—the mattress.
Stayed 3 nights in Feb 2024

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Arlene

Stayed 1 night in Feb 2024

4/10 Poor

Terry

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Dated
Stayed 1 night in Feb 2024

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we neeeded.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter stay
Upstairs, no elevator. Very nice size room but bathroom extremely small. Stayed 3 nights, one night had very loud guests almost understanding every word they said. Walls do need updating for sound. Blanket too small for king bed…haha one of us tugging back and forth. Otherwise was good and close enough to walk to Gatlinburg
Stayed 3 nights in Feb 2024

6/10 Okay

Phyllis L., Willis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Floors were cheaply done.... rooms not easily accessible... had to climb stairs..
Stayed 1 night in Feb 2024

8/10 Good

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Muy Bien Lugar. Volveria Otra vez
Stayed 1 night in Dec 2023

10/10 Excellent

Karissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and pleasant. The staff was helpful and nice. Great property!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tony, Durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer, Sailisbury

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and nice clean rooms. Will definitely be back. Perfectly with in walking distance to everything!
Stayed 3 nights in Jan 2024

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024