Outdoor spa tub

Reviews of Country Town N Suites

2 out of 5
Country Town N Suites
523 East Parkway, Gatlinburg, TN

Reviews

7.2

Good

Rating 10 - Excellent. 143 out of 533 reviews" "
Rating 8 - Good. 164 out of 533 reviews" "
Rating 6 - Okay. 116 out of 533 reviews" "
Rating 4 - Poor. 58 out of 533 reviews" "
Rating 2 - Terrible. 52 out of 533 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jordyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was the second time I’ve stayed here and it was just a good as before. The staff were nice and gave a chill vibe. The room was clean and spacious. Definitely will be back, hopefully soon😀
Stayed 3 nights in May 2024
Response from Manager on 23 May 2024
Hello Jordyn,We are delighted to hear that you had another enjoyable stay with us! Our team works hard to provide a welcoming atmosphere, and we are glad that you found your room to be clean and spacious. We look forward to welcoming you back again in the future for another great experience!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the hot tub!
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Sarah,We're delighted to hear that you enjoyed our hot tub during your stay. We strive to provide amenities that will enhance our guests' experience. Your positive feedback is greatly appreciated as we continue to make improvements for all our guests to enjoy.

2/10 Terrible

Jeremy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The description of the location of the property is deceptive - it’s not close to where it says it is. the motel is dirty and gross. The two guys working the front desk were outside smoking when we got there, and weren’t nice at all. Didn’t feel safe for my kids to stay there, but property not willing to refund and ex-ped-ia was no help.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jeremy, We appreciate your feedback and apologize for any inconvenience experienced. Guest safety is our top priority, and we encourage reaching out to management directly to address any concerns. Your comments will be shared internally for further review and improvement. Thank you for bringing this to our attention.

6/10 Okay

Virginia, Crossville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you're looking for a motel, this is for you! The only good thing about our room was the jacuzzi tub. The TV didn't work. The wifi was weak. The sink didn't drain well. When using the sink, the drain would back up and hair would come up with it. The bathroom/shower had hair (not from someone's head) on the floor and in the shower.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Virginia, We appreciate your feedback concerning your recent stay with us. We value your comments and will use them to improve our services in the future. We regret to hear about the challenges experienced during your visit and assure you we will address these issues promptly to enhance our guests' overall experience.

8/10 Good

Amy

Travelled with group
Just tv!
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Amy, Thank you for sharing your feedback with us. We appreciate your input and will pass it along to our management team for review. We strive to enhance our guests' experiences and hope to welcome you back for a more enjoyable stay.

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Carlos, We are thrilled to hear you recently stayed with us! If there's anything we can do to make your next visit even better, please reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

David

Liked: Cleanliness, room comfort
Anniversary trip
Room nice loved Jacuzzis very relaxing. Only stayed one night.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello David, Thank you for sharing your pleasant experience during your one-night stay with us! We're thrilled to hear that you enjoyed the room and found the Jacuzzis relaxing. We hope to have the opportunity to welcome you back for another rejuvenating stay in the future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at affordable rates...
Stayed 3 nights in Jan 2024
Response from Manager on 6 Feb 2024
Hello Courtney,Thank you for choosing to stay at our hotel! We're delighted to hear that you found our rates affordable and had a good experience during your stay. We appreciate your positive feedback and hope to welcome you back again in the future.

8/10 Good

Shaymar

Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Shaymar,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to know that you had a positive experience. If you have any specific feedback or suggestions, please feel free to reach out to us directly so we can continue improving our services. We hope to welcome you back again in the future.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 19 Jan 2024
Hello Jeffrey,We're thrilled to hear that you had a fantastic stay with us! We appreciate your support and hope to welcome you back again soon for another wonderful experience. Please feel free to reach out to us if there is anything else we can assist you with.

6/10 Okay

Verified traveller

Liked: Staff & service
The stay was ok for 3 days
The WiFi wasn’t great. There was mold in the bathtub and the toilet water ran all night. The noise was bothersome. Tho checkin it was a bit confusing as to where the office was, but the considere was helpful in directing us to him and was very welcoming.
Stayed 3 nights in Dec 2023
Response from Manager on 13 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the WiFi connection, noise levels, and bathroom conditions. We appreciate your recognition of our helpful staff during the check-in process. We will take note of your comments and share them with our team for improvement.

6/10 Okay

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prices were so jacked up for NYE holiday. Supply & demand I guess. No frills room for sure. They gave plenty of towels and made them accessible to guests in lobby. Nice! Do not take a shower at peak time. Our shower head and faucet in tub needed to be replaced. The room was clean and the bed was comfortable.
Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Krista, Thank you for your feedback. We appreciate your understanding of the dynamic pricing during the NYE holiday. We're glad you found our towel availability in the lobby convenient. We apologize for the inconvenience with the shower head and faucet, we'll address this matter with our team. Nevertheless, we're delighted to hear that your room was clean and you had a comfortable bed.

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
As always, check in was fast and easy. Very great front desk staff. Room was exactly what I needed. I really feel at home always. It's quiet and close enough to really have a great time without worrying about traffic.
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tia,Thank you for taking the time to share your feedback with us. We're delighted to hear that the check-in process was smooth and that you found our front desk staff to be excellent. It's wonderful to know that your room provided everything you needed and that you felt at home during your stay. We're also pleased to hear that you appreciated the quiet location and the ease of accessing nearby attractions. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

6/10 Okay

Melody

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Melody, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us with any feedback you may have regarding your experience, as it will help us improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great last minute option for my stay in TN. I do wish for future tenants that the owners realize they need to specify that both carrs and country town are now under the same ownership somewhere on the directions to the office, thus both offices are combined on the carrs property. We walked around for 15 min on the country town property trying to figure out where the office was before having to call for clearer instructions.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Brittany,Thank you for your feedback on your recent stay with us. We appreciate your suggestion about clarifying the ownership of both Carrs and Country Town on the directions to the office. We apologize for any inconvenience caused and will consider updating the instructions for future guests. We hope you still enjoyed your overall stay and thank you for choosing to stay with us.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great weekend stay for my boyfriend and I! About a 10 minute walk to the main strip of gatlinburg.
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Miriam,Thank you for choosing our hotel for your weekend getaway with your boyfriend! We're delighted to hear that you enjoyed your stay and found our location convenient. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 9 Dec 2023
Dear Guest,We're thrilled to hear that you had a fantastic experience during your stay! We aim to provide exceptional service to all our guests, and we're glad we were able to meet your expectations.We hope to welcome you back soon!

8/10 Good

Camp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At First We Pulled Up I Thought Nope…. But Then We Got In Our Room And It Was Small But Darling !!!! No Steps To Go Up They Have A Ramp To The 2nd Floor !!!! Ended Up Loving It
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Camp,We appreciate your feedback and are glad you enjoyed your stay with us. Our team works hard to ensure all guests have a pleasant experience. Should you have any future concerns or inquiries, please don't hesitate to contact our management directly. Thank you for choosing our hotel for your accommodation.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for the price
Stayed 2 nights in Nov 2023
Response from Manager on 23 Nov 2023
Hello Michael,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found our pricing to be great. We strive to provide excellent value for our guests. If you have any other feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Olivia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had roaches in the room and a weird smell. Holes were still in the walls from whenever they did renovations. One of our outlets didnt have power and one of the bulbs in the lamps didnt even turn on.
Stayed 2 nights in Nov 2023
Response from Manager on 22 Nov 2023
Hello Olivia,We apologize for the inconveniences you encountered during your stay. We take cleanliness and maintenance concerns seriously and your feedback will be shared with the appropriate teams. We strive to provide a comfortable and pleasant experience for all our guests and regret any disappointment caused. We encourage you to reach out to our management directly to discuss your experience further.

4/10 Poor

James

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No maid service. Same bedding and towels for 5 days
Stayed 4 nights in Nov 2023
Response from Manager on 22 Nov 2023
Hello James,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide the best possible service, and we appreciate you bringing this to our attention. We will address your concerns with our housekeeping department to ensure this does not happen in the future.

6/10 Okay

Marlin

Stayed 3 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello Marlin,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a young adult, vacationing by themselve, this property got the job done. It’s not super fancy but it’s a pretty good place. One thing I wish they had would be breakfast but there’s restaurant within walking distance.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Taylor,Thank you for choosing our property for your recent vacation. We're glad to hear that overall, you had a satisfactory stay with us. Your feedback about breakfast is duly noted, and we appreciate your understanding that there are nearby dining options available. We hope to welcome you back again soon for another positive experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Ronald,Thank you for your kind words! We're delighted to hear that you found our hotel to be clean and comfortable. We strive to maintain a high standard of cleanliness and comfort for all our guests. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Daniel,Thank you for taking the time to share your rating! We appreciate your positive feedback and it's a pleasure to know that we exceeded your expectations. We strive to provide exceptional service to all our guests and we're glad we could make your stay special. We hope to welcome you back in the future for another outstanding experience.

10/10 Excellent

Sherrie

Liked: Amenities
Nice and clean. Not to pricey and easy to get to the shops. The staff is very friendly.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Sherrie,Thank you for your kind words! We strive to provide a pleasant and affordable experience for our guests. We are glad to hear that our location and friendly staff met your expectations. We hope to welcome you back soon!

10/10 Excellent

Guodong, CHesterfield

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Guodong,Dear valued guest, we apologize for any inconveniences you may have experienced during your stay. Please provide us with more details so that we can address and resolve any issues you encountered. Thank you.

8/10 Good

Lou Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day getaway in the Mountains!
It was confusing on checkin where to go. It did not say that they handled several motels in one place. Finally found it after searching fo about twenty minutes. We got a code for the door. Room was small but it had a king bed. It was cozy and clean. There was some stain on baseboard at front door. There was also hair in bathroom on floor in corner by door. Bathroom was clean overall. I was happy that they gave us four towels ( with long hair I use two when showering) four hand towels and washcloths! Also hairdryer. Also I could dry hair in bathroom with door shut so husband can hear tv. Bed was comfortable. Large refrigerator. In room. It as cold but we did not put anything in it. If we had stayed longer we would have .they had a ramp to second floor instead of stairs which was nice but they are a little steep. Plenty of parking. For tge price we paid we would recommend this little diamond!! Close to the main downtown area. Easy in and out. Coffee in office also. Coffe pot in room!
Gatlibgburg from the overlook on mountain
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello Lou Ann, Thank you for sharing your feedback with us. We apologize for the confusion during check-in and the inconvenience caused. We appreciate your compliments on the cleanliness, amenities, and our convenient location. We will address the issues you mentioned to ensure a better experience in the futre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Check in went smoothly. Very informative staff and very professional and friendly. They were very helpful with knowledge of the area. Our room was great. Clean bathroom, hot tub was perfect! Bed frame is metal and will make noise with every movement made but still a very comfortable mattress. Quiet surroundings. Good food within walking distance. Just far enough away from the crowd but still close enough to take a good stroll to visit shops and such.
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Dear Guest,Thank you for sharing your positive check-in experience and the helpfulness of our staff. We appreciate your compliments on the cleanliness of our rooms, hot tub, and the convenience of our location. We apologize for any inconvenience caused by the noise from the bed

6/10 Okay

Candy

Stayed 1 night in Oct 2023
Response from Manager on 7 Nov 2023
Hello Candy, Thank you for taking the time to share your feedback with us. We appreciate your stay at our hotel and apologize if you encountered any inconveniences during your visit. We strive to provide a pleasant experience for all our guests and we will take your comments into consideration for future improvements. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Slightly Disappointing
The check-in was confusing. Two separate properties (Country Town N Suites and Carr's Cabins) have basically been consolidated. One office services both properties. I had reservations for the hotel property (Country Town N Suites). When I pulled into the hotel parking lot, there were no prominent signs or directions on how to find the office. Eventually, I found a small sign that directed you around the corner and a little bit of distance away from the hotel. The room was outdated for the price, but it was clean. The owners/managers were extremely friendly, helpful, and very accommodating.
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Dear Guest,We apologize for any confusion during your check-in. We appreciate your feedback and will certainly work on improving signage and directions. We're glad to hear that our staff provided friendly and helpful service, and we'll continue to strive for excellence in all aspects of

10/10 Excellent

Ruth

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Ruth,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Perry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly not worth, overall pretty gross.
Stayed 2 nights in Oct 2023
Response from Manager on 10 Oct 2023
Hello Perry ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! I felt very safe (I was solo traveling) property was quiet, great location, the room was spacious, clean and the bed was comfortable. Staff was very nice.
Stayed 5 nights in Sep 2023
Response from Manager on 4 Oct 2023
Hello Mikayla,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff as well as our bed. Please do consider us again on your next visit to the area.

8/10 Good

Kendall

Liked: Cleanliness, staff & service, room comfort
Cute room in a great location
Great stay. Perfect for what we needed for one night to visit the national park.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Kendall,We appreciate the comments, especially with regards to your opinion of our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Jordyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and location, it was great. Didn’t really venture around on the property but from what I could see it was nice, clean, and peaceful. Our room was clean and spacious, as well. Checking in was a bit confusing though, mainly cause I wasn’t sure where to go. Other than that I will most likely be coming back!
Stayed 3 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Jordyn,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location and price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort at a great price
A convenient location in Gatlinburg withing walking distance to attractions and food. A little dated on the outside, but the inside was clean and looked recently updated. Comfy bed and pillows.
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello John,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and comments about our location. We appreciate you taking the time to share your experience.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Kristy,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short walk to downtown. Nice pool and hot tub. Comfy bed and clean room.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hi Candice,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service
The beds were great!!! Not enough towel racks. Nice shower, but towel rack over the toilet was beginning to rust. It was ok for one night. The gentleman helping us were very nice and helpful.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Carol,We appreciate your rating of our hotel and the feedback you have shared pertaining to our shower and your insights regarding our toilet. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion would be to put a bigger sign more noticable for check in we had to ask someone and others later asked us where the office for check in was . Other than that definitely had a wonderful restful stay
Stayed 2 nights in Sep 2023
Response from Manager on 12 Sept 2023
Hi Wendy,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great camping feeling area was fantastic room was clean. I enjoyed my stay here very much. Nice pool
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Deborah,Thank you for sharing your experience. We truly appreciate the insight regarding our area and room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place exceeded my expectations I really enjoyed my stay there the grounds was fantastic that room is clean is he check in
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Deborah,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was quiet and perfect for my two days stay. It had fantastic grounds with a very nice pool very nice customer service here
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Deborah,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our service and your comments about our pool. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room isn't bad for a mountain resort. No handicap facilities. No stairs or elevator a steep ramp to second floor barely walkable. No housekeeping. Laundry out of order. up charged to get a room on first floor. Couldn't get clean towels.
Stayed 2 nights in Aug 2023
Response from Manager on 11 Aug 2023
Hello Jim, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 Poor

Hunter

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room had an awful smell to it, and the people upstairs sounded like a herd of elephants all night past 1am. Other than that we enjoyed how close it was to some of the best restaurants in Gatlinburg. The staff was kind and understanding. We didn’t not complain because well we don’t like complaining. Thank you for the time we spent ete able to spend there.
Stayed 2 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hello Hunter, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Sheia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointed
The pics were excellent but reality showed different. I turned on heat and it smelled like someone pissed inside the vents. Roaches crawledon bed. Need to be sound proofed
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Hello Sheia,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad room
The room had nooooo hot water And roaches in it. All over the place What kinda place is this We insist on a full refund
Stayed 1 night in Jun 2023
Response from Manager on 21 Jun 2023
Hello Leslie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Daniel

Liked: Staff & service
Ok, but you get what you pay for
Wasn't the nicest place, you get what you pay for! Our room Wasn't terrible, however, it did have a musty odor. Very dated, and bathroom felt like a closet. Staff were very friendly and accomodating once we found the office.
Stayed 3 nights in Jun 2023
Response from Manager on 20 Jun 2023
Hello Daniel, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The room was exactly how it looked online. The jetted tub wasn't as powerful as others I've used before but it was very relaxing. The room was clean and in decent shape. Some water damage on the wall by the bathroom that could easily be refinished. But for the price, I really can't complain.
Stayed 2 nights in Jun 2023
Response from Manager on 14 Jun 2023
Hello Guest, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.