Luxury Hotels & Resorts in Ganges from NZ$141

"Check-in staff was welcoming and professional. The place was clean. However, I would definitely not rate this resort anymore as luxury for these reasons - no attention to detail such as lack of maintenance in hotel and surrounding (broken bathroom doors, screens not fitting in windows properly, deck glass was moldy and rundown so didn't sit outside, children's play area was not safe and equipment not all put together, room was outdated and old with mismatched material for headboard and chairs, lack of organic/natural products in bathroom, no extra products like small bottles of soap, conditioner, shampoo, etc on bathroom shelf, plastic cups for beverages, no extra's in room e.g. snacks, welcome note, flowers, one small table with coffee maker and tea kettle with short cord so had to be plugged in the bathroom (really!). Everything was sterile and not inviting . Massage was excellent but not enough staff on. Hot tub was dangerous to get into, dirty and not warm. We stayed here multiple times 15 years ago and this hotel is not worth the money now. Not going back. And we met other couples who felt the same way."

"Read the entire description as I was led astray and booked because it had a pool. Only to check in and find out the pool was seasonal. On the Expedia app you had to scroll down forever to then find the “small print” of SEASONAL pool but didn’t say when or other info. Felt duped into booking as the sole reason we picked was a pool for the kids. Room itself was good and the staff friendly and helpful. Hallways had a pungent smell but rooms did not. Very conveniently located and easy in and out."

"All good"

"Everything was great! "

"The staff in the bar and at the front desk were great. Friendly and customer service orientated"

"Great "

"The person who checked me in was on a phone call, didn’t hang up just put his cell phone down. Rushed me, didn’t give me the correct info. Treated me like an inconvenience to his phone call. As a result I wasn’t made aware of an extra fee. The person I spoke to in the morning was combative and not very accommodating until I explained my experience. The mattress was expired, it was sagging and damaged, so I woke up with a headache and bad back. The breakfast is painfully early. It should be until 10 am at least. "

"Beds were clean but hard and small. Furniture looked like it was picked up at a yard sale. Extremely loud throughout the night for some reason. Breakfast was disgusting."