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"Receptionist was not proactive, we had to ask for the status of our "pre-assigned" room while checking in, and she mentioned that we can have the room "starting" from 3pm, which should be "till" 3pm. We got it finally at 15:30."

"Conformtable beds and pillows"

"A coffee maker or kettle would be very good "

"Air cond doesn't cool the room, the shower plug hole drains water very slowly, room was very small and bed was too soft. "

"This was a great hotel for our visit, offering a view of the castle while being not too far from the train station. It was easy to get to/from for our stay. Also very quiet and modern, you had to scan to access your hallway. The staff were very helpful, allowing us to leave our bags while we explored after check out. "

"Highly recommend. We cannot beat the location. If ever to return to Heidelberg II would not stay anywhere else."

"The room was clean but there were some things I would've expected to be better. I got an upgrade to an apartment instead of a studio. In this apartment there were multiple things that were not working well. Like the dishwasher never really washed the dishes and randomly shut off and turn on again. The airco was also not working properly, even at the lowest temperature it did not really cool down the room. I've been here before in a studio and then my experience as a lot better. So I think it will probably be an issue of this specific apartment. The rest of the stay was fine. Good breakfast and lovely staff"

"Clean room, nice bar, friendly staff"

"Fantastic hotel"