Book a Gaerwen Cottage

"Nice hotel "

"We had a very good experience at the imperial hotel Charlotte on reception very good All staff excellent Building a little dated corridor a little up and down Overall a nice experience also dinner was well presented "

"Only one or two small problems ie no lifts for us older generation but manageable. The outside of the windows were dirty. Excellent staff food great. "

"Arrived and no one had any idea which tent we were supposed to be in. Originally taken to one that had no made beds, litter, broken chairs and an inflatable dirty lazy spa (advised as a hot tub). Then got told to my relief wasn’t our tent. Instead we were taken to another tent that was transparent in a small field squished in with another 5-6 tents and had a dirty deflated paddling pool in the centre. Again no beds were made so we had to wait outside with our stuff while a young lad threw some grey unironed bedding on our beds and attempted to brush the floors. It was 27 degrees and due to the tent being 60% transparent provided no shade for our small children, I messaged the host to inform them this wasn’t what we booked and was basically told if we weren’t happy we could find somewhere else to stay. I did try but at the peak of the summer unless I wanted to pay £800 a night there was nowhere else on the island to stay at such short notice. So we decided to try and make the most of the situation to not disappoint the children and my husband went out to the shops and brought back a parasol to provide some shade. Getting ready for bed was 2 toilets and a shower in a she’d for more than 20 people to share. We decided to skip showers and had to sit on the floor of the tent to get changed as to not expose ourselves to the whole camp. Then we realised the tent zips were bust so couldn’t keep out the 1000 bugs. Needless to say we left and were back on the road at 10pm."

"Such a lovely hotel with staff who can't do enough for you! Food in the restaurant is delicious and the updated front terrace is a great place for some lunch and people watching! In a perfect location for everything from the shops to the promenade and pier. "

"Wonderful place to stay, overlooking the estuary and castle. Would recommend keeping the curtains closed if you have a shared terrace room - we had a few people drifting past taking photos of the castle when we were not dressed for such guests. "

"Family room beautiful sofa bed good quality proper bed staff very nice helpful. Great stay will re book"

"Beautiful historic building, friendly helpful staff"

"The staff were excellent. The rooms were lovely and spacious. We had a dog friendly room which was really lovely. The food was delicious, the hotel is centrally positioned in Conwy. I would highly recommend a stay at this Hotel. We will return again the near future."