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Reviews of Fairfield Inn & Suites by Marriott Gadsden

2.5 out of 5
Fairfield Inn & Suites by Marriott Gadsden
116 Walker Street, Gadsden, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 497 out of 769 reviews" "
Rating 8 - Good. 182 out of 769 reviews" "
Rating 6 - Okay. 52 out of 769 reviews" "
Rating 4 - Poor. 26 out of 769 reviews" "
Rating 2 - Terrible. 12 out of 769 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Owner on 22 May 2024
Amanda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Cynthia, Collierville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything we needed. It was clean and staff was friendly. We'd stay again if in the area.
Stayed 2 nights in May 2024
Response from Owner on 13 May 2024
Cynthia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Kannyetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Owner on 14 May 2024
Kannyetta, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right off the Interstate.
Stayed 1 night in May 2024
Response from Owner on 8 May 2024
Steve, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel.
Stayed 1 night in May 2024
Response from Owner on 8 May 2024
Laurie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mistake with room. We were given a key, opened the room door, and someone was already occupying the room. Not good. Amends were made.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for taking the time to review us, John. It is never our intention to disappoint a guest. We will review this complaint during our next team meeting to ensure it does not happen again. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Shakita

Travelled with partner
Liked: Cleanliness, staff & service
Rooms a little dated at this location but overall stay was good
Stayed 2 nights in Mar 2024
Response from Owner on 6 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Apr 2024
Response from Owner on 22 Apr 2024
John, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Blake

Stayed 1 night in Apr 2024
Response from Owner on 13 May 2024
Blake, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Meagan, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a weekend while visiting my daughter. Will be staying again on my next visit.
Stayed 2 nights in Feb 2024
Response from Owner on 22 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Jamie

Travelled with partner
Liked: Amenities
This property looks fairly new. The room was comfortable and clean. Was overall happy with our stay
Stayed 1 night in Apr 2024
Response from Owner on 15 Apr 2024
Jamie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Brenda

Travelled with family
Liked: Property conditions & facilities
Clean n very quite
Stayed 1 night in Mar 2024
Response from Owner on 29 Mar 2024
Brenda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Jerman, Mission

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, and very clean. Property had a very safe environment. Lots of lighting at night.
Stayed 1 night in Mar 2024
Response from Owner on 20 Mar 2024
Jerman, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Regina, decatur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Staff was super nice and helpful! Roomnwas very clean! Thanks!
Stayed 3 nights in Feb 2024
Response from Owner on 7 Mar 2024
Regina, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Sherri, Port St Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 6 Mar 2024
Sherri, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 26 Feb 2024
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop here when going south
A stop in route on a longer trip. Our second stay at this facility. Friendly staff, very clean, and a great breakfast offering.
Stayed 1 night in Feb 2024
Response from Owner on 15 Feb 2024
Joel, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Verified traveller

Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
We appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Cathy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Cathy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Owner on 6 Feb 2024
Donald, we appreciate you taking the time to review us. We are very glad to see our staff resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay, staff were all friendly and helpful!
Stayed 1 night in Jan 2024
Response from Owner on 1 Feb 2024
Gale, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Brett, Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Brett, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Howard, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Clean well laid out facilities. Breakfast could be a little warmer, eggs were luke warm. I would stay again.
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Mike, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 12 Jan 2024
Jerry, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 12 Jan 2024
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Kerri j

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Small room ! The drawers keep opening in the dresser creating a tripping hazard, my husband was jabbed in the face by a zipper on the pillow in the middle of the night ! Wth. Otherwise clean room but overpriced in my opinion.
Stayed 1 night in Jan 2024
Response from Owner on 10 Jan 2024
Kerri, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Brentina

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from Owner on 31 Jan 2024
Brentina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Nancy, North Port

Stayed 1 night in Dec 2023
Response from Owner on 1 Jan 2024
Nancy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tina

Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Tina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Nekeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Nekeisha, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable, repeat stay
Enjoyable stay, pleasant atmosphere, staff courteous.
Stayed 1 night in Dec 2023
Response from Owner on 18 Dec 2023
We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 18 Dec 2023
Sally, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Owner on 8 Jan 2024
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Laurissa

Response from Owner on 15 Feb 2024
Laurissa, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Tiera

Liked: Cleanliness, staff & service, property conditions & facilities
The room was moderately clean, the only thing that stood out to me was hair on the bathroom floor and it was tacky, but at least I didn't see any roaches in my room as I did in a different hotel I had stayed at, needless to say I did not go back there but I will go back to this hotel.
Stayed 1 night in Dec 2023
Response from Owner on 12 Dec 2023
Tiera, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 11 Dec 2023
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Tonya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cigarette Smoke Smell
The Hotel Staff was very polite upon arrival, check in was fast and room was clean but it smelt like someone had been smokimg in it for months. Will not recommend or stay here again.
Stayed 1 night in Dec 2023
Response from Owner on 7 Dec 2023
Tonya, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, quiet and at affordable rates.
Stayed 1 night in Dec 2023
Response from Owner on 5 Dec 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was nice. It was clean and quiet the breakfast was good the staff nice. I would definitely stay again. The cons there needs to be more plugins for devices.
Stayed 1 night in Dec 2023
Response from Owner on 5 Dec 2023
Carl, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Owner on 29 Nov 2023
Mariana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Arren, Elmendorf AFB

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access off the interstate. Staff was very friendly.
Stayed 1 night in Nov 2023
Response from Owner on 5 Dec 2023
Arren, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Brett, Sanford

Stayed 2 nights in Nov 2023
Response from Owner on 18 Dec 2023
Brett, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Cathey

Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Jonah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on 22 Nov 2023
Jonah, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Stanley

Stayed 1 night in Nov 2023
Response from Owner on 11 Dec 2023
Stanley, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ebony

Stayed 5 nights in Nov 2023
Response from Owner on 11 Dec 2023
Ebony, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities, room comfort
Upscale affordable
My wife and I had a lovely stay for our best friend’s wedding. Everything was clean and comfortable. The breakfast was fantastic and we were impressed with the service for the affordability!
Stayed 2 nights in Nov 2023
Response from Owner on 14 Nov 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Stayed 1 night in Nov 2023
Response from Owner on 13 Nov 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Ernestine, Mt Juliet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice. The only reason for a low score was the shower head was loose and sprayed water everywhere. The bathroom tissue paper was thin and like sand paper.
Stayed 1 night in Nov 2023
Response from Owner on 13 Nov 2023
Ernestine, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!