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"The hot spring waters are excellent. It is quiet and they were very accommodating our early check in "

"Great view! Close to all the attractions; good buffet food variety for teenagers who are new to Japanese cuisine "

"Clean room and bathroom. Bike rental was very helpful. Breakfast was hard to arrange since we went out early for an excursion."

"Really nice public and private Onsen. Really enjoyed Hakone and the nearby outdoor museum. "

"This was our first ryokan experience. The service was incredible throughout - very easy to communicate with the hotel team, who were very responsive and helpful. The staff were all super welcoming throughout our stay. The interior is beautiful, and the gardens are stunning. Our room was large, bright and calming, with a private bath. The rooftop onsen is amazing and has an uninterrupted view of mt fuji. Private dining room with kaiseki-ryori tea ceremony, wine bar, and an unbelievable taiko drum performance in the evening from the staff house band. Only complaint is that there was a bit of mould staining around the bathroom, but not sure if this can be helped given the amount of hot water that is used in the bath area. It also had a little bit of an odd smell, but nothing terrible. Would definitely come back and would want to stay longer (one night went by too quick). Good value considering everything that you get for the price."

"The Staff is awesome! They go above and beyond before your arrival if you have questions and are traveling to Japan for the first time. The service is excellent. Fujiyama Terrace food is delicious. The Thomas the train rooms was so much fun. We especially loved the free shuttle bus to many local nearby sites and stations - this was a pleasant surprise. Convenience to the fujiQ bus and fujiQ amusement park made this trip so easy. And, waking up to the view of mt. Fuji is the best part. Thank you! "

"This is the best hotel to view Mt. Fuji. Highly recommend to book a Mt. Fuji view room. "

"Extremely comfortable, modern lodging. Most importantly, the staff was so nice, if I could I would rate them a ten; particularly one female customer service, who immediately attended my family and I upon arrival. Although dining was limited around the area, I would definitely stay again with my family. One thing that was not mentioned on Expedia is that the property offers a free shuttle from the nearest bus/train station."

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"