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"Loved everything- one of a kind onsen, indoors & outside - what a spread of humongous buffet breakfast & dinner with Japanese & western cuisine. Beautiful surroundings, aesthetically pleasing & a great view of the lake & mountain from our suite - 256. "

"His spring tub in the room balcony is very nice. Also must try the public onsens in the hotel. Very nice. And breakfast and dinner are very nice as well."

"Beside the building is aged, but everything else is awesome. You get to experience how public bath work in Japan. Breakfast is good as well. Stuff dont speak English but they have translation app all handy. If you wake up at early morning, you get to experience Fuji mountain right out from your room. If you are tall enough you can see the mountain while osen"

"Lovely views and unique fresh meals"

"Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience."

"Staff members were helpful. We had a good stay! "

"This is the most beautiful property I’ve been to. The staffs are professional and attentive. The private onsen is a therapeutic and luxurious experience."

"We had a lovely time staying here."

"The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop."