"Really disappointing. The lobby looks nice, but it ends there. We reserved a 1 bedroom suite for our family of six (1 king, 2 queens). The first room they assigned us had a door that was jammed so bad we couldn’t even get into the room. They reassigned us to a different room, that had a similar problem but by ramming the door hard we could get it open. The room was filthy - a thick coat of dust on the blinds, someone’s old food and socks under the bed, stains and rips on the carpet. There were two mini fridges, neither had a working freezer for our ice packs and both were only semi-cool. The bed was so hard I kept waking up with my arm numb and tingling.
The outdoor pool area is pretty, but again not clean. Trash all around. The pool is not heated and was ice cold. We asked for pool towels and they only had 2. We were told they would bring us 4 more, but never did. We had to go asking again.
The breakfast was meh: a pan of scrambled eggs was the only protein option, the a couple pastries, toast, stale cereal, and a waffle maker. You have to turn in a ticket to get breakfast and eat it all in the dimly lit, Irish-themed pub/restaurant attached to the hotel lobby. It smelled so awful in there, like some kind of industrial cleaner, that it was hard to eat."