Apartments in Freixo de Cima

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"We had a lovely large suite that was spotlessly clean and very comfortable. An easy walk to the old town, it provided access to the tourist attractions but the benefit of Aldi having local cafes and supermarkets. We had a great stay "

"Great location with view of the old church, bridge, village and river. Friendly, accommodating staff. While there, don’t forget to spent time at the pool and walk the vineyard. Explore the village, take a stroll along the river."

"Beautiful and quiet Hotel. Room was big and clean. Loved the nice balcony as well. Inside and outdoor pool was a big plus. Bring a bathing cap if you want to use the indoor pool Great service from staff. Good food as well!"

"We enjoyed the spa options and the quiet environment made for a very relaxing weekend. We were able to visit a winery with assistance from the staff and drive through the beautiful Douro Valley. "

"Great character. Staff very helpful. Breakfast an added bonus."

"Everyting was perfect, except the gym. Some of the machines were not working properly."

"Very clean and nice amenities. "

"Loved this hotel and would recommend it to others for convenience. "