6/10 Okay
Jenilynne
Travelled with family, Travelled with family and small children
20 Jun 2024
Liked: Cleanliness
The main lobby entrance was caution-taped off. We had to use a side door to access the lobby which had no working A/C. We arrived at 2:20 and asked if it would be possible for an early check in (check in is at 3). Was told no, which was fine. Went back in at 3 to be told the room still wasn’t available and they would let us know when it was. They said they had to be told by the housekeeping supervisor that we could get in. We were traveling with a baseball group so there was a full-lobby waiting for rooms. I think we were finally given room keys around 3:30.
My card was ran twice… I was told the first time it was for incidental ($25) but it was really ran for the full price of the room again. Then I was asked for it to be ran again for incidental. I refused to provide my card again then was advised yes it had been ran, for the full amount. It was corrected by the evening time, thankfully.
The pool had way too much chlorine, you could hardly sit in the pool area without burning eyes.
The room was nice, no complaints other than they provided two towels for a 4 person occupancy room. I had no issue getting two more towels from the front desk.
Jenilynne
Stayed 1 night in Jun 2024