Fridge, microwave

Reviews of Express Inn & Suites

2.5 out of 5
Express Inn & Suites
1302 S 13th St, Decatur, IN

Reviews

7.4

Good

Rating 10 - Excellent. 32 out of 88 reviews
Rating 8 - Good. 25 out of 88 reviews
Rating 6 - Okay. 12 out of 88 reviews
Rating 4 - Poor. 7 out of 88 reviews
Rating 2 - Terrible. 12 out of 88 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Kenneth

Travelled with partner
No human interaction physically. Virtual processing in and out.
Stayed 1 night in Jun 2025

8/10 Good

leslie

Travelled with partner
Liked: Cleanliness
CLEAN, very reasonably priced. easy in/out process.
Stayed 2 nights in May 2025
Response from Sam on 8 Jun 2025
Thank you

6/10 Okay

James

Disliked: Amenities
Had to pay security deposit after Expedia said all fees were included. Sheets were dirty and stained.
Stayed 2 nights in May 2025
Response from Sam on 8 Jun 2025
Sorry for that

10/10 Excellent

bryan

Stayed 1 night in May 2025

10/10 Excellent

Mason

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diyan was super friendly and helpful checking and and out both times I have stayed here!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Conner

Stayed 2 nights in Dec 2024

10/10 Excellent

Rodney, fort wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024
Response from Sam on 18 Dec 2024
Hi Rodney, Thank You for your kind words. Hoping to see you again soon.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024
Response from Sam on 18 Dec 2024
Hi Shawn, Thank you for your kind words. Hoping to see you again soon.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024
Response from Sam on 18 Dec 2024
Hi Roger, Thank you for your kind words, Hoping to see you again soon.

6/10 Okay

Carlos

Stayed 1 night in Oct 2024
Response from Sam on 8 Nov 2024
Thank you

10/10 Excellent

Audrey

Stayed 1 night in Sep 2024
Response from Sam on 3 Nov 2024
Thank you

8/10 Good

Chad

Stayed 4 nights in Sep 2024
Response from Sam on 3 Nov 2024
Thank you

8/10 Good

Chad

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Sep 2024
Response from Sam on 22 Sept 2024
Thank you

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this place to anyone
Stayed 1 night in Sep 2024
Response from Sam on 22 Sept 2024
Thank you

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024
Response from Sam on 15 Sept 2024
Thank You

8/10 Good

Thomas

Liked: Cleanliness, staff & service
A little different checking in with a remote person and a machine, but I have to say that Palmer was very nice and the machine dispensed all information, room card and receipt very well. First time I had a credit card charged $25 for incidentals up front with the promise to refund it later. Normally, the card is held in case it is needed. So far, my stay is good.
Stayed 1 night in Sep 2024
Response from sam on 6 Sept 2024
Thank you for your kind words. Hoping to see you again soon.

6/10 Okay

Christopher

Liked: Staff & service
Stayed 1 night in Aug 2024
Response from sam on 6 Sept 2024
Thank You

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They advertised a swimming pool which was shown on the map inside the room door as well. They advertised breakfast, and coffee. The only coffee available was a horrible machine in the lobby, which was horrible. They asked for a 25 dollar fee even though the room was paid in advance which was supposed to be returned on leaving. I will be checking my account for this. Very uncomfortable beds, barely any pillows and few towels.
Stayed 1 night in Aug 2024

8/10 Good

William

Travelled with family
Stayed 1 night in Aug 2024
Response from sam on 6 Sept 2024
Thank You

2/10 Terrible

Janet

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no human staff at the front desk. Everything is done through a kiosk… very unfriendly. The carpet in my room was dirty ( I never walked on it with my bear feet). It was stained, holes, rips and so did the chair in the room ( thank goodness I could put the chair in the closet)
Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No breakfast sad

No breakfast for price and no pool but clean and nice person to check u in via computer
Stayed 1 night in Jun 2024
Response from sam on 6 Sept 2024
Sorry For Inconvience.

8/10 Good

Chad

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2024
Response from Sam on 8 Aug 2024
Thank you for your support

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Clean, no weird or strong smells, great price. What else can you ask for?
Stayed 5 nights in Jul 2024
Response from Sam on 6 Sept 2024
Thank You

10/10 Excellent

Adelita

Stayed 5 nights in Jul 2024
Response from Sam on 6 Sept 2024
Thank You

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Dont recommend

The room and hotel were clean and comfortable. There was NO human at the font desk, a computer opened up and did the transaction. We were not told the room was in a back building attached to the hotel, had to go in and ask the computer. Finally got to the room, sat down im the chair and almost landed on my back as the chair just kept leanimg further and further back! Not impressed and wont go back and wouldn't recommend it to anyone I know.
Stayed 1 night in Jun 2024
Response from sam on 30 Jun 2024
I am sorry for inconvenice.

6/10 Okay

Martha

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Rutilio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall stay working out there clean rooms nothing fancy but better than other more expensive places!!
Stayed 2 nights in Jun 2024
Response from sam on 30 Jun 2024
Thank you for your business.

10/10 Excellent

Lexi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room price was good and the rooms were clean and comfortable. The only thing that caught me off guard is that there is not a physical person behind the counter, you check in and put through a kiosk that connects you to an agent.
Stayed 3 nights in May 2024
Response from sam on 30 Jun 2024
Thank you for your business

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gwenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable mattress good nights sleep
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Clean room, undrinkable complementary coffee

Free coffee machine in lobby was not good, darkest coffee barely tinted the water. It is like a Zoom check-in, talking to desk clerk on-screen and using scanner to send him my ID and CC. It was fine, but strange to me.
Stayed 1 night in Apr 2024

2/10 Terrible

Bradford W

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never book at this property again. I bokked thru Expedia "pay at property " i get a phone call at 4pm demanding i give them credit card information to run my card right then. I use a prepaid card for booking, for these purposes, so if someone hacks my card, I can just cancel it. I was booking overnight for a business function and wasn't checking in unti 6pm or so. I told this guy that and he told me that i have until 5pm to give him a card he can charge right then or loose the reservation. Well.... needless to say, We choose to not keep the reservation due to the lack of professional of this hotel and could tell our stay wouldn't be enjoyable.
Stayed 1 night in Apr 2024

2/10 Terrible

Tyler

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TVs did not work , rooms were not clean

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rozina

Stayed 1 night in Nov 2023

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service, amenities
Nothing special. Had to check in with a kiosk no person to person. I'm not a robot, shouldn't have to check in with one. Price on Expedia was misleading.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

6/10 Okay

Kendra

Travelled with pets
Disliked: Staff & service
They have a virtual checkin machine that took a long time. The person on the other end was nice, but the machine was inefficient. I saw zero other staff while there (one night) and the door leading outside -which was right next to my room - was never locked. I felt a bit unsafe. They also charged $25 extra for each pet. So ultimately, my choice to pick an inexpensive pet-friendly hotel was totally inaccurate. I would not stay here again and it’s not likely I’ll stay in any other express inn since they have moved to hire less in hotel staff.
Stayed 1 night in Sep 2023

6/10 Okay

Tim

Business traveller
Was a decent place to stay while working out of town. If spending time there with a family I would recommending spending more and going to a nicer cleaner place.
Stayed 8 nights in Sep 2023

6/10 Okay

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities

Beware of Sneaky Fees

The carpet was terribly stained. Room was dark over all. Furniture was sticky. The kiosk was impersonal and awkward and they tried to add on a pet fee as I was checking in. $25 per cat per night. When I explained that nothing was mentioned on the site about a pet fee, they didn’t deny it but said it was their policy. I said I wanted to cancel my four day reservation and I was told I needed to go through hotels.com. That was a whole other ordeal. We settled on charging me for one night (plus pet fee) and canceling the last three days. I don’t have a problem with the fees but don’t present them to your customers after you’ve quoted them a price! It’s a deceiving practice.
Stayed 4 nights in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Daniel, Stow

Liked: Cleanliness, staff & service, property conditions & facilities
It was weird checking in, you check in thru a kias instead of actually working with a person behind a desk. Not a fan
Stayed 1 night in Jul 2023

8/10 Good

Bradley

Liked: Staff & service

Comfortable and quiet

Clean and comfortable.
Stayed 1 night in Jul 2023

8/10 Good

Corey

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

TOMMY, DUARTE

Liked: Cleanliness, staff & service, property conditions & facilities
clean, easy check-in, simple, comfortable one night stay.

8/10 Good

Christine

Liked: Staff & service
Thank you for communicating with me, Dexter. I’m glad I got my USB charger. I called to make sure it’s covered. Thank you. Have a blessed evening.
Stayed 1 night in Jun 2023
Response from steve on 2 Jul 2023
thank you soo much we hope to see you soon :)

10/10 Excellent

Paul

Stayed 1 night in Jun 2023