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We stayed for a 3 night break, upon arrival we were greeted with several smashed lower floor windows…needless to say we checked out a day early!!
The young lady who booked us in & every other member of staff were lovely…5 stars for them
The Hotel is in need of a deep clean & refurb urgently
James
Stayed 3 nights in May 2024
Response from Best Western Kendallville Inn on 22 May 2024
Dear James,Thank your for staying with us, sharing your feedback and your kind compliments for the staff. Please accept my apologies for the inconvinience due to the smashed windows, wish we could have stopped the sever storm and hail that smashed our windows and also damage our roof as well as outside wall. We are actively working to get these all fixed asap. Again, please accept our apologies for the inconvinence due to mother nature.We hope to see your during your next stay.Sincerely,-Management
I only stayed one night but the staff was very friendly (the front desk person even called my room to make sure everything was to my liking), the room was clean and the bed was comfortable, just about everything you need for a good nights sleep.
All of the equipment in the fitness room was broken. One of the beds in the room had broken box springs.
Jill
Stayed 1 night in Mar 2024
Response from Meera on 28 Mar 2024
Dear Jill,Thank you for staying with us and sharing you feedback. Please accept my sincerest apolgoies for the inconvinience. Ths is very unlike of our property, we upkeep our rooms and amenities. I will look into the issues mentioned in your feedback and make sure to get it addressed. I hope you will give us a second chance to serve you. Please feel free to contact me if there is anything I can assist your with.Warm Regards,Meera Piprottar General Manager
The staff we very helpful. The breakfast was average, and the room was just ok.
Ian
Stayed 1 night in Jan 2024
Response from Bianca on 24 Jan 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
It was a very enjoyable stay, they were pet friendly. Our room was very comfortable. The bed and pillows were great. Location is centrally located to a lot of the places we traveled to while there.
Dear Amilcar,On behalf of our entire team I sincerely apolgize for not exceeding your expectations. Please give me some additional detais so that we can use it to better ourself. We hope you will give us other chance to have you expereince our gunuine hospitality.We thank you for your valued feedback.Thank you!
6/10 Okay
Stephanie
23 Oct 2023
Liked: Staff & service
Disliked: Cleanliness
Hotel very affordable. Room smelled like cigarette smoke, but room was clean. Shower leaked but we could manage.
Stephanie
Stayed 1 night in Oct 2023
Response from Meera on 2 Nov 2023
Dear Stephanie,Thank you for staying with us and sharing your feedback. I am glad you liked our cleaniliness. Please accept my sincerest apolgies for the inconviniece. I will share your concern with our team to make sure it gets addressed. Please feel free to contact us if there is anything we can assist you with your lodging needs.Warm regards,
Excellent customer service at check in, very clean room and fresh environment/atmosphere.
Fair breakfast. The bed was pretty hard but the pillows were great and plentiful! Over all DEFINITELY would recommend staying there.
Melea
Stayed 1 night in Oct 2023
Response from Meera on 2 Nov 2023
Dear Melean,Thank you for staying with us and sharing your fanstatic feedback. I am thrilled to know you liked our clean, affordable rooms and friendly staff. I am excited to share that we are upgrading our mattresses in next two weeks. We are looking forward to seeing you during your next stay.Best regards,
Awful smell, problems with door, curtain covered air, hard bed
Candice
Stayed 2 nights in Aug 2023
Response from Best Western Kendallville Inn Management on 8 Aug 2023
Dear Candice,Thank you for staying with us and providing us with your feedback. We apologize that your stay was less than satisfactory. We have noted your concerns and working with appropriate dept. to take corrective actions.Hope you will give another chance to prove our services and accommodations.