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Reviews of Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port

3 out of 5
Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port
2061 Griffin Road, Fort Lauderdale, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 496 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 85 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived back from our cruise early and got to the hotel at 0900 and were able to store our luggage until we could check in. Asked if there was a restaurant nearby, and was told we could go ahead and eat their buffet even tho we hadn’t checked in yet. Then we were told we could use the swimming pool and restroom while we waited! We’re so tired out from the cruise and just hung out until we could check in, and we’re able to check in early at 1pm. The customer service was the best I’ve ever experienced at a hotel! Then we get to our room and was beautiful! So comfortable and roomy, which we appreciated since we were just going to rest up for the day! I highly recommend this place, especially for cruise travelers!
Stayed 1 night in May 2024

10/10 Excellent

Eunice, Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and easy access to the cruise port.
Stayed 1 night in Mar 2024

10/10 Excellent

Game

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really nice to be able to communicate with hotel staff and at Homewood Suites.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Leung

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Crystal

Travelled with family and small children
Liked: Staff & service
Place could have been a little cleaner. There were not enough towels for guests in the room and there were no sheets for pull out couch.
Stayed 1 night in May 2024

2/10 Terrible

Ani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jonathon

Travelled with family, Travelled with family and small children
The lobby, pool, and breakfast area was nice. The hallways, and our room were in major need of upgrade. Burns in carpet, couch and hide a bed were majorly worn out. Staff was friendly, breakfast was great.
Stayed 1 night in May 2024

10/10 Excellent

Tammy, Cantonment

Travelled with partner
Liked: Amenities
Check in was really quick. She asked for a credit card for other charges for $20.00.
Stayed 1 night in May 2024

10/10 Excellent

KENNETH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated having a shuttle from airport to hotel.
Stayed 1 night in May 2024

2/10 Terrible

Meaghan

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Had the worst experience at this hotel. The staff was road, had to move rooms three times for the room the be not a sauna. The front desk was beyond rude, we called the manager after our stay and was told they did they best they could. The manager played games when we asked for her manager. Transferred us back to the front desk for them to transfer us to her. Wouldn't have my worst enemy stay at this hotel! The a/c wouldn't go below 73 degrees but she said that was normal.

10/10 Excellent

Coenraad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the hotel to be well kept and clean, it is older but looks like it is well maintained. Will return to it again. Front desk man was very pleasant.
Stayed 1 night in Apr 2024

6/10 Okay

Marion

Travelled with family and small children
Disliked: Staff & service
We were given a room that was already occupied by a guest so we walked in on him. Then later that night, a family was given our room and came in to our room. This is unacceptable. Front desk blamed the cleaning staff. I don’t think so … obviously the computerized system the front desk uses has flaws. I don’t recommend this hotel at all.
Stayed 1 night in Apr 2024

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient & clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with even better staff. Has all the amenities one would need. Breakfast was thoroughly enjoyed every morning, especially served with warm hospitality by Lesbia and Tabitha (I think that's her name, I called her Octavia...lol). The Wednesday evening social was a wonderful unexpected treat. Would definitely recommend!!!
Stayed 6 nights in Apr 2024

8/10 Good

Wendell

Stayed 3 nights in Apr 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite and it looked like it wasn’t even cleaned. The hallways were dirty and the staff was extremely rude. We found cockroaches in our room and the staff just wanted to spray, and then lied about spraying. The staff got mad at our families because we called them out about the dirty room and lying about spraying and kicked us out with our four kids. They even called the police and demanded we leave. We had to find another hotel at 9PM. We are having trouble getting a refund. I’m t was a horrible experience.
Stayed 1 night in Apr 2024

10/10 Excellent

lesy

Liked: Cleanliness, staff & service, property conditions & facilities
Ry
Stayed 1 night in Apr 2024

6/10 Okay

Rodney

Stayed 1 night in Apr 2024

2/10 Terrible

Todd

Stayed 1 night in Apr 2024

4/10 Poor

Meaghan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got there at 3 told room was not ready they said they would call us sat in wendys parking lot for two hours went back to hotel and guy said he thought we were called
Stayed 1 night in Apr 2024

8/10 Good

Sandy

Stayed 1 night in Apr 2024

4/10 Poor

Jeannine

Disliked: Staff & service, property conditions & facilities
The pull out sofa was dirty, un made, and 2 inches thick. Pillows supplied by its no pillow cases. Asked front desk as he was trying to help he stopped helping me and preceded To help a male costumer that was behind me. The body soap was empty (didn’t notice till in shower). Only three towels for 4 guest, one hand towel. I could go on and on.
Stayed 1 night in Apr 2024

10/10 Excellent

James, Morinville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with easy access to highways and roads leading to the coast.
Stayed 7 nights in Feb 2024

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a quite area 10 minutes from airport
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Travelled with family
The suite was very nice. Check in was late —- we felt sorry for the desk clerks. The hotel was full the night before and check in was delayed by as much as 90 minutes. A lobby full of guest who could not get in their rooms. The staff handled as well as possible. Could have provided some up dates… maybe.
Stayed 1 night in Apr 2024

10/10 Excellent

Roxannah

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Douglas

Liked: Staff & service
The property is showing signs of age.
Stayed 1 night in Apr 2024

4/10 Poor

dsvid

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool area was dirty pool was never clean . wstched other parents refuse to let their kids get in it. rooms dated with lousy bathrooms that had dangerous fixtures that burnt you if you were not careful. food for breakfast was lousy. overall maintenance was really bad. the price was not representative of how bad this place was. rooms are nice size but…usually I sm not harsh but this place wss yucc
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

Travelled with family
Our room had no hand towels, no wash cloths, no bath mat, no hand soap, no shampoo.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Raghunath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay with family including kids. The property is excellent for the price and includes breakfast. Overall, we had a good time.
Stayed 5 nights in Mar 2024

8/10 Good

audrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect spot for overnight prior to cruise would use again in the future. thank for the free airport shuttle. we arrived too late to take advantage of the managers snack time
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

4/10 Poor

Cathy

Travelled with family and small children
Disliked: Cleanliness, amenities
Our room had a cockroach. The pillows for the sofa looked really unclean. Thankfully we only needed to stay 1 night. The breakfast staff were really nice to my girls and provided them with bagels even after cleaning.
Stayed 1 night in Mar 2024

4/10 Poor

Rebecca

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are in terrible shape. The carpet is filthy and torn, the bed sheets are thin, stained and don’t fit the mattress. I didn’t want to take my shoes off it was so gross and I definitely didn’t want my kids to touch anything. We had another stay booked there for later this month and we cancelled it and booked across the street because we were so disappointed there.
Stayed 1 night in Mar 2024

10/10 Excellent

Korenne A., Anderson

Travelled with family
Liked: Amenities
Beds are comfortable, breakfast was great and the staff very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Gary

Good location
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew, Dartmouth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeff, Kalamazoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

James

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Kept us waiting hours for room then tried to deny doing so. AC only working half the suite we had.
Stayed 1 night in Mar 2024

2/10 Terrible

Christie

Disliked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Linda

Stayed 1 night in Mar 2024

2/10 Terrible

Priya

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There were a lpt of roaches in the room. Really unhygienic and bad condition. Felt really dirty.
Stayed 2 nights in Mar 2024

8/10 Good

Clarence

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We kept having to have our room key reprogrammed.Every time we left the room.
Stayed 5 nights in Mar 2024

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 8 stayed very comfortably in an 8-person suite. The separate 2 bedrooms and living area, as well as the kitchenette were all very beneficial for our group! And the kids enjoyed the pool, mini putt, and cornhole! And most especially that the hotel was walking distance to Bass Pro Shops. 😁 A great pre-cruise option.
Stayed 1 night in Mar 2024

6/10 Okay

Cheryl

Travelled with family
It’s ok
Stayed 1 night in Mar 2024