Costao do Santinho Resort - All Inclusive

4.0 star property
Family-friendly beachfront location with 6 outdoor pools

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Photo gallery for Costao do Santinho Resort - All Inclusive

3 indoor pools, 6 outdoor pools, pool umbrellas, pool loungers
Creator video
Rooftop terrace
On the beach, white sand, sun-loungers, beach umbrellas
6 restaurants, lunch, dinner served; international cuisine
Costao do Santinho Resort - All Inclusive sits near Ingleses Beach and Barra Norte Shopping Centre. Guests unwind with hot stone massages at the spa, sip drinks at two poolside bars or the swim-up bar, and dine with ocean views at six different restaurants.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 10 of 10 rooms

Family Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Dishwasher
Minibar (some free items)
  • 127 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

Deluxe Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Dishwasher
Minibar (some free items)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

Superior Room

8.6 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Suite (Master)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Separate bedroom
Hairdryer
Jetted bath
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Imperial)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Dishwasher
Minibar (some free items)
Flat-screen TV
  • 140 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Junior Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Separate bedroom
Hairdryer
Jetted bath
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Apartment, 3 Bedrooms

Highlights

Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Dishwasher
Minibar (some free items)
  • 206 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 4 Twin Beds

Luxury Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Minibar (some free items)
Flat-screen TV
Separate bedroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Family Apartment, 2 Bedrooms, Oceanfront

Highlights

Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Dishwasher
Minibar (some free items)
  • 127 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

Family Apartment, 3 Bedrooms, Oceanfront

Highlights

Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
Dishwasher
Minibar (some free items)
  • 206 sq m
  • 3 bedrooms
  • Sea view
  • Sleeps 8
  • 1 Queen Bed and 4 Twin Beds
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About the area

Map
Est. Vereador Onildo Lemos, 2505, Praia do Santinho, Florianópolis, SC, 88058-700

What's nearby

  • Santinho Beach - 6 min walk - 0.6 km
  • Ingleses Beach - 4 min drive - 3.4 km
  • Barra Norte Shopping Centre - 6 min drive - 5.1 km
  • Brava Beach - 19 min drive - 15.1 km
  • Lagoinha Beach - 19 min drive - 15.1 km

Getting around

  • Florianópolis (FLN-Hercílio Luz Intl.) - 69 min drive

Restaurants

  • ‪Restaurante N. Sra. das Ondas - ‬6 min walk
  • ‪Kaigan Sushi - ‬7 min walk
  • ‪Restaurante N. Sra. Vitória - ‬8 min walk
  • ‪Bar das Piscinas - ‬5 min walk
  • ‪Restaurante Trattoria Di Mari - ‬5 min walk

About this property

Costao do Santinho Resort - All Inclusive

All-inclusive family-friendly property near Ingleses Beach
Located close to Barra Norte Shopping Centre, Costao do Santinho Resort - All Inclusive provides a free breakfast buffet, 2 poolside bars and a swim-up bar. With a white sand beach, beachfront dining and sunloungers, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, reflexology and aromatherapy at the on-site spa. At the 6 on-site restaurants, enjoy lunch, dinner, international cuisine and ocean views. The health club offers fitness classes and yoga classes; other things to do include ziplining, hiking/biking and ecotours. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and 3 indoor pools, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • 8 outdoor tennis courts, a local area shuttle and an electric car charging station
  • Babysitting (surcharge), ATM/banking services and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 604 rooms have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and minibars (stocked with some free items).
Extra amenities include:
  • Baby baths and childcare services
  • Free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Daily housekeeping and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Land activities

Fitness facilities
Football
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Kaigan
  • Nossa Senhora da Vitória
  • Nossa Senhora das Ondas
  • Parador Sambaqui
  • Trattoria di Mari

Things to do

  • 3 indoor pools
  • 6 hot tubs
  • 6 outdoor pools
  • 8 outdoor tennis courts
  • Archery
  • Beach volleyball
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Karaoke
  • Paddleboard
  • Playground
  • Racquetball/squash
  • Ropes course
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes
  • Ziplining

Family friendly

  • 3 indoor pools
  • 6 outdoor pools
  • Baby bath
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Thalassotherapy

Accessibility

  • No lift

More

  • 1 floor
  • 14 buildings
  • Banquet hall
  • Communal living room
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free minibar (limited items)

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 04.908.757/0001-39

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Costao do Santinho
Costao do Santinho Florianopolis
Costao do Santinho Resort
Costao do Santinho Resort Florianopolis
Costao Santinho
Costao Santinho Resort
Resort Costao
Resort Costao Santinho
Santinho
Santinho Resort
Costao Do Santinho Hotel Florianopolis
Costao Do Santinho Resort And Spa
Costao Do Santinho Resort Golf & Spa Florianopolis, Brazil
Costao Santinho Resort Florianopolis
Costao Santinho Florianopolis
Costao Resort
Costao

Frequently asked questions

Does Costao do Santinho Resort - All Inclusive have a pool?

Yes, this property has 3 Indoor pools, 6 outdoor pools and a children's pool.

Is Costao do Santinho Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Costao do Santinho Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Costao do Santinho Resort - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Costao do Santinho Resort - All Inclusive?

Checkout is at 11 AM.

Are there all-inclusive benefits at Costao do Santinho Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include football, tennis, volleyball and more.

Where is Costao do Santinho Resort - All Inclusive located?

Located in Santinho, this beachfront property is connected to the convention centre and within 3 mi (5 km) of Ingleses Beach and Barra Norte Shopping Centre. Cachoeira do Bom Jesus Beach and Ponta das Canas Beach are also within 9 mi (15 km).

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Reviews

Costao do Santinho Resort - All Inclusive Reviews

8.8

Excellent

8.8

Cleanliness

8.4

Location

8.8

Staff & service

9.2

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 180 out of 323 reviews
Rating 8 - Good. 91 out of 323 reviews
Rating 6 - Okay. 31 out of 323 reviews
Rating 4 - Poor. 17 out of 323 reviews
Rating 2 - Terrible. 4 out of 323 reviews

Reviews

10/10 Excellent

LEANDRO YUDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento do hotel excelente, área de lazer e entretenimento grande! Adorei a estadia nesse periodo no Costao do Santinho!
Stayed 3 nights in Jun 2025

10/10 Excellent

Cássio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Benefícios no SPA

Reservando pelo Hotéis.com temos acesso à área termal do SPA + 20% off em Massagens.
Stayed 2 nights in Jun 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Ótimo resort! Cheio de entretenimento e verde! Os monitores são ótimos com as crianças.
Stayed 3 nights in Feb 2025

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best I’ve ever been to

It has become my top one hotel. We were actually sad we had to leave, that’s how good it is. Incredible food, excellent gardens, pools and activities. The staff is also very attentive and friendly. Will definitely go back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Édipo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar encantador. Tudo de qualidade. A mescla de praia e piscinas muito top
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Fantastic resort for families in a great location, had a great time!
Stayed 7 nights in Mar 2023

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
We stayed in the villas, not the international hotel. The room was terrible. The beds were so old that I sunk into middle. There was only one table and one chair in the room (and definitely room for more). No art / decorations to speak of. Mold in the bathroom and ants in the bed. Friends had used soap in the showers, a blanket filled with holes and dirt or no blanket at all. We partially booked this property because of the English speaking, but other than at reception, staff rarely spoke English, which made reserving restaurants, spa treatments near impossible. The facilities were also so loud. It was loud in hotel room where we could hear every word from the adjoining room and people talking in the hallways. It was loud in the dining areas, so much so that it was hard to hold a conversation. Walking by the pool areas was loud enough to induce a headache due to the number of people. That being said, the beach was beautiful and some of the outdoor areas were lovely.
Stayed 3 nights in Jul 2025

10/10 Excellent

PAULO A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

resort perfeito

estadia perfeita, hotel com estrutura nota 10
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso!!!! Amei a experiência. Tudo perfeito
Stayed 2 nights in Oct 2024

10/10 Excellent

Jaime Coutts

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 5 nights in Oct 2024

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantástico

Além de tudo de bom que o resort oferece ainda fomos agraciados com um upgrade pra o Hotel Internacional e dias de estadia perfeitos pelo clima que colaborou demais.
Stayed 2 nights in Aug 2024

10/10 Excellent

bechara

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Aug 2024

8/10 Good

vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Esperava mais do resort pelo preço que se paga!

Estadia confortavel, hotel esta em manuteção no SPORT GAMES, não podendo utiliza-la, bares no domingo estão abrindo tarde, o da piscina principal abre as 09:0, mas atrasou abrir, funcionarios que atendem nos bares náo tem pressa para atender, indiferente da fila que aguarda! bar da piscina internacional abriu 10:00 formandio fila na principal. Almoco normal, jantar no muito bom nos restaurentes com reservca, o do SUSHI não era bom, não aconselho!
Stayed 2 nights in Mar 2025

10/10 Excellent

LUCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima estadia, mas precisa de adaptadores tomada

Foi ótima a hospedagem. A única coisa ruim foram as tomadas na parece. Pedi adaptor para meu notebook 2 vezes, falaram que iam entregar no quarto, mas não entregaram.
Stayed 3 nights in Nov 2024

8/10 Good

fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Ganhamos upgrade na chegada. Hotel com muita estrutura, estava bem vazio o que tornou mais interessante nossa estada. Ganhamos mais créditos nos restaurantes temáticos por conta da baixa temporada.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma ótima experiência desde o início. Funcionários prestativos, comidas e bebidas de qualidade e uma gama de opções muito boas. O único ponto possível de melhoria seria na parte de sinalização dos locais pois tanto no aplicativo quanto localmente não fica claro do que se trata casa restaurante ou atração.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad for babies

Not prepared for family with babies or at least they didn’t want to be prepared with us. No highchairs with security, no elevator in the building we had to sleep (3 floors by stairs), smoking allowed in pool area.. and general attendance was not good, most of hotel team does not speak nor english nor spanish...
Stayed 14 nights in Jan 2025

8/10 Good

MARICELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar exuberante.

Adoramos conhecer o complexo Costão do Santinho . Acomodações confortáveis e limpas , com ampla vista par o mar. Muitas piscinas, duas aquecidas e algumas climatizadas.Achei que o piso próximo à piscina aquecida deveria ser mais áspero pelo risco de acidentes. Lugar lindo, muito integrado a natureza, com belas trilhas e praias.
Stayed 5 nights in Jul 2024

4/10 Poor

Marcos

Liked: Cleanliness, staff & service, room comfort

Alimentação

O resort como um todo estava ok! Acomodação ótima, ficamos na vila 3, próxima de tudo! Apartamento muito limpo e cheiroso. O que deixou muito a desejar foi a alimentação, sem variedade e com inúmeras repetições ( a mesma coisa do almoço era no jantar na maioria das vezes, assim como as sobremesas). Ja fui outras vezes com a minha família ao resort e dessa forma não voltaremos, em relação a alimentação não foi algo legal como das ultimas vezes!
Stayed 2 nights in Aug 2024

8/10 Good

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hosted our daughter's wedding party at the resort. This all-inclusive has very good food and nice amenities such as pools, several bars, and athletic facilities. The beach is beautiful as is the walk thru the Ecological Preserve next door. Rooms and bathrooms are ok but are in need of some updating (our toilet kept malfunctioning). The staff is very accommodating and friendly.
Stayed 6 nights in Apr 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Decepção com o quarto extremamente velho

O quarto em que ficamos hospedados era extremamente velho: a mobilia muito antiga, as paredes descascadas, o banheiro com azulejo quebrado. Achamos um absurdo ficar hospedados em quarto de nível de pousada velha pelo preço de um resort de qualidade. O quarto deveria ser interditado para a realização de uma reforma. Com relação às áreas comuns do hotel, embora estejam em boas condições, são velhas quando comparadas com os demais resorts de categoria. O hotel, em geral, precisa passar por uma atualização para justificar o valor cobrado na diária.
Stayed 3 nights in Oct 2024

8/10 Good

Bruno

Liked: Cleanliness, room comfort

Pode melhorar

Estivemos hospedados, casal e dois filhos, durante o feriado de corpus christi. Por conta do feriadão o hotel estava lotado. Por conta disso ocorreu muito tumulto durante I café da manhã e almoço. Era constante a falta de louças e talheres, e o número de atendentes era insuficiente para atender a todos. As instalações sempre bem limpas. Muita coisa precisa ser renovada. A programação musical neste feriado, rock weekend, estava excelente.
Stayed 3 nights in May 2024

10/10 Excellent

CLAUDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O resort é maravilhoso em todos os sentidos. Mesmo com o clima chuvoso e frio, havia agenda com diversas atividades de entretenimento na área social coberta. Sem chuva as opções aumentam. Tivemos um problema com o aquecimento da agua em nosso quarto no dia da chegada e no dia do checkout. Apesar do transtorno, em ambas as ocasiões o problema foi solucionado. Destaque especial para a equipe de recreação infantil e para as apresentações noturnas no teatro. A Companhia de dança que se apresenta é incrivelmente competente.
Stayed 4 nights in Jul 2024

6/10 Okay

Ricardo

Liked: Property conditions & facilities

Não é o melhor resort do Brasil

O resort está todo em reforma, acordamos às 07 da manhã com barulho de obra no quarto. Várias áreas desativadas, como por exemplo, a sala de games, e em nenhum lugar é relatado sobre, porém o valor da diária é o mesmo sem metade dos serviços. Área kids é ridícula, não tem brinquedos, não tem recreação, não tem atividades diferentes e lúdicas. Queríamos ter ido no rodízio de pizza, porém reservaram outro restaurante pra nós, fomos tentar trocar a reserva e não pudemos pq nos dias que nós ficamos lá não iria abrir. Com relação ao apartamento, nos informaram que tínhamos recebido um up grade, porém os banheiros ficaram sem água quente e o banheiro social estava com cheiro forte de esgoto, imagino como estava o quarto sem essa “bonificação”. A parte da alimentação é bem fraca, tanto nas refeições principais quanto nos cafés, as bebidas não alcoólicas também tem poucas opções. A acessibilidade é péssima, viemos com carrinho de bebê, e o local possuiu muitas escadas e subidas. Os demais locais como parque ecológico, fazendinha… abrem em dias e horários determinados, você não pode ir no momento que você deseja e sim quando o resort determina e se chove já era. Subimos de van para as quadras e encontramos lá um lugar sujo, fedendo e com lixo ao redor, inclusive todas as áreas do resort tem um cheiro desagradável. O elevador da área social é extremamente fedido. precisava descansar sem me preocupar com nada e no fim, voltei mais exausta do que já fui.
Stayed 3 nights in Nov 2024

8/10 Good

Camila t

Liked: Cleanliness, property conditions & facilities, room comfort
Queria salientar o bom atendimento do José da recreação (adulto), as meninas do Costão kids, Maicon (concierge), pessoal da nutrição. Vcs fizeram a diferença na nossa estadia! Aproveitando, vou deixar algumas considerações do que acho que poderia ser melhorado: - Quarto: muito bom, com exceção das muitas formigas. - Restaurante: . Raríssimas vezes algum garçom se prontificou a colocar o cadeirão para nosso filho (nós mesmo tivemos que procurar, limpar e pegar) . Cadeirão sempre estava sujo - Restaurante Vitoria (almoço em 16/5): foi aberto somente este restaurante e havia um evento em andamento. Restaurante lotado, inclusive com hospedes fazendo fila para poder almoçar. Na minha concepção, deveria haver uma melhor organização e não super lotar. - Copa Baby: sentimos falta de uma copa 24h com frutas e leite disponíveis. Toda vez que eu precisava de leite para meu filho, precisava ficar pedindo para um funcionário do bar. - ⁠Central de hóspedes: 2x eu passei e me deram informação incorreta. Exemplo: perguntei se havia café da manhã no Vitória e me informaram que sim, chegando lá estava fechado. Tive que voltar para ir ao outro restaurante, tudo isso com uma criança pequena no colo. Acredito que a cordialidade e exatidão na informação precisam melhor muito.
Stayed 4 nights in May 2024