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Reviews of Room Mate Isabella

4 out of 5
Room Mate Isabella
Via Dei Tornabuoni 13, Florence, FI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 538 out of 847 reviews" "
Rating 8 - Good. 250 out of 847 reviews" "
Rating 6 - Okay. 39 out of 847 reviews" "
Rating 4 - Poor. 13 out of 847 reviews" "
Rating 2 - Terrible. 7 out of 847 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Maurizio, Eugene

Travelled with partner
Hot water not easy to calibrate, need some attention, no elevator to tha first floor, great location and friendly staff.
Stayed 5 nights in Dec 2023
Response from Mirko on behalf of Mario Parisio, General Manager on 8 Jan 2024
Dear Maurizio,thank you for taking some time to leave a review about your stay at Isabella.We are very happy and proud that you appreciated and loved our wonderful and central location in the heart of the city and our smiling and helping Staff, it fills us with joy.We thank you for all your feedback, we are certain that the steps that take to the elevator are part of the charm and the precious history of the building that hosts Isabella, nevertheless every guests' feedback is fundamental to us in order to grow for and with you and always reach the perfection.We hope we can host you very soon again and remain at your disposalBest regards

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mirko on behalf of Mario Parisio, General Manager on 25 Dec 2023
Dear Farida, thank you very much for sharing your great Room Mate Experience, your opinion is very important to us.See you very soon again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is perfect!
First. The staff was amazing and so kind. Top notch and made our stay even better. Second. The location of the hotel was perfect. Perfectly located walkable to everything you want to see in Florence. Nothing was more than 15 minutes away. The Doumo was 3 mins away. All the luxury shopping was a stone throws a way. The hotel is above Gucci. Third. The hotel room is so Italian and so quaint. It has everything we needed. We weren’t in there much. It was comfortable and adorable. This hotel is great. We highly recommended it and would stay here again.
Stayed 4 nights in Nov 2023
Response from Mirko on behalf of Mario Parisio, General Manager on 1 Dec 2023
Dear Room Mate Friend, what an amazing review, thank you!! We feel happy and proud for making you live an excellent Room Mate Experience thanks to our unbeatable location, the fancy comfort of our rooms and our pampering service. We thank you for choosing us and look forward to having you here very soon again, with smiling regards

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and affordable
Convenient location, lovely hotel, friendly and helpful staff, very affordable for the prime location. Room was a bit too hot and you can’t adjust the temperature or leave the window open for air because of the noise.
Stayed 1 night in Nov 2023
Response from Mirko on behalf of Mario Parisio, General Manager on 20 Nov 2023
Dear Christina,we thank you very much for choosing Room Mate Isabella and for this great rating! We are happy to read that you loved our central location and our friendly and helpful staff.We look forward to seeing you very soon again!Best regards

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Mirko on behalf of Mario Parisio, General Manager on 20 Nov 2023
Dear Timothy, thank you for such a wonderful evaluation! We are so happy that we exceeded all your expectations! We look forward to welcoming you again very soon.Best regards

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a great location!
We had a fantastic stay at the Roommate Isabella! Excellent location near everything we wanted to see with an easy walk.
Stayed 4 nights in Oct 2023
Response from Silvia Benucci - Accommodation Mgr on 29 Oct 2023
Dear Terri, thank you for your great evaluation! We are so happy that you could live an unforgettable Room Mate Experience with Isabella, thanks to her unbeatable location in the "glamour" street of Florence. Looking forward to welcoming you again we send you our kindest regards! Silvia B.

10/10 Excellent

Kristi

Stayed 1 night in Oct 2023
Response from Silvia Benucci - Accommodation Mgr on 11 Oct 2023
Hallo Kristi, thank you so much for your great evaluation! Wishing to welcome you again very soon! Regards Silvia B.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
perfect for our needs. wonderful and helpful staff and nice location close to many restaurants and points of interest
Stayed 2 nights in Sep 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 14 Sept 2023
Dear Kristin,thank you for this sensational rating. We are really happy to read we managed to exceed your expectations making you live you the real Room Mate experience. You are right, our location is really unbeatable! We hope to have you here as our very welcome guests again soon.All our best.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Great location
Stayed 1 night in Sep 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 9 Sept 2023
Dear Rodney,than you very much for choosing Room Mate Isabella and for the great rating! Via Tornabuoni is surely the most elegant and central street in Florence! Hoping to see you soon for a longer stay we send our best regards.

10/10 Excellent

Mary and Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we stayed at In Italy. The front desk staff and Thim in the breakfast room we so attentive. We wouldn’t stay anywhere else in Florence.
Stayed 3 nights in Sep 2023
Response from Silvia Benucci - Accommodation Mgr on 6 Sept 2023
Hallo Mary and Joe, thank you for such a wonderful evaluation! We are so happy that we exceeded all your expectations! Many greetings from Thim, thanking you for your nice nomination, and from all the Isabella's Team, looking forward to welcoming you again very soon. Smiling regards

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing stay. Will book again
Stayed 1 night in Aug 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 4 Sept 2023
Dear Prakash,we thank you very much for choosing room Mate isabella and for this great rating! We are happy to read we have exceeded you expectations. We hope to have you here again soon and send our best regards.

10/10 Excellent

shayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time and good experience during stay in Isabella. Cute and beautiful place and it is located above Gucci store with kind and professional personal. Good service and polite staff.
Stayed 2 nights in Aug 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 18 Aug 2023
Dear Shayan,thank you for the great rating and for the stay in our hotel; we are really glad to hear you enjoyed it thanking also our position and friendly and professional staff. See you soon!Best regards

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel Experience
Our stay at Room Mate Isabella made our trip to Florence better. The location is perfect. Within 10 minutes walking distance to all the major sites (Uffizi, Duomo, Central Market, Train station). There are many food and shopping options as soon as you step out. The property is unique looking in its decor. The rooms are large in square footage. The beds are comfortable, the bathroom was very well stocked, clean and comfortable. The service was great. Everyone we interacted with was eager to help and answer questions. Our favorite person was Antonello who was in the breakfast room area and was very attentive to guests. We are definitely booking our next stay in Florence at this hotel.
Stayed 3 nights in Jul 2023
Response from Silvia Benucci - Accommodation Mgr on 8 Aug 2023
Dear Brenda, what an amazing review, thank you!! We feel happy and proud to have let you live an excellent Room Mate Experience thanks to our unbeatable location, the fancy comfort of our rooms and our pampering service. We thank you on behalf of Antonello for mentioning him and his fantastic breakfast buffet! We are looking forward to welcoming you very soon, with smiling regards. Silvia B

8/10 Good

Sara

Liked: Staff & service
shower drain cloaked and they couldn’t repaired it
Stayed 2 nights in Aug 2023
Response from Silvia Benucci - Accommodation Mgr on 8 Aug 2023
Dear Sara, thank you for taking your time to write a review about your recent stay with us, thank you for the nice evaluation! We are sad to read that you had something not perfectly working, since we have immediately fixed it, We would be glad to get more details to understand what happened. We hope you will give us another chance to let you live a 100% satisfactory Room Mate Experience! Regards Silvia B

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional. Very friendly and helpful staff.
Stayed 3 nights in Jul 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 6 Aug 2023
Dear Terence,thank you very much for choosing our hotel and for the great rating. We are really happy to hear you enjoyed your stay thanking our service and very smiling and professional staff. Hoping to have you here again soon we send our best regards.

10/10 Excellent

Judith, Doral

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly overall a 5 star hotel, not only Is it beautiful, but the staff treat you like royalty. One member that sticks out to me is Antoniello, he is in charge of the breakfast and he made sure everyday that everything was perfect for us. Is people like him that make you want to come back.
Stayed 4 nights in Jul 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 4 Aug 2023
Dear Judith,what a pleasure to read reviews like yours; moreover we thank you for the great rating. We strongly believe in people and we are really glad to realize you loved our staff! All our best, especially from Antonello, proud and happy for your very kind words.

10/10 Excellent

Susna

Travelled with family
Liked: Amenities
excellent stay. Location is great! The rooms were spacious with great air conditioning. There is even complimentary wine when you check in! Service was very hospitable .
Stayed 2 nights in Jul 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 24 Jul 2023
Dear Susna, what a pleasure for this great rating and for the review which highlights some particular aspects of our hospitality. Thank you very much for choosing RM Isabella. Hoping to have you here as our very welcome guests again we send our best regards.

10/10 Excellent

Erik, Scotch Plains

Travelled with family
Great location by everything in Florence. The staff was beyond friendly. Great breakfast and the lounge is nice to get a cool drink and relax from the hustle and bustle of the city. The rooms looked like a palace with high s ceilings and drapes and elegance.
Stayed 3 nights in Jul 2023
Response from Davide Cittadoni on 16 Jul 2023
Dear Erik, we are delighted to read your review and thank you for this great evaluation regarding your last stay at Room Mate Isabella. Whenever you would like to come back in Florence it will be our pleasure to have you back here. Regards. Davide Cittadoni on behalf of Mario Parisio, General Manager

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok place.
Hotel has a great location. Staff is great. Rooms are clean. Everything is worn down. Very worn. I’m including the “mini bar” which is only snacks and a coffeemaker. There are also 30 steps to get to the lobby where the elevator starts. Not ADA compliant.
Stayed 3 nights in Jul 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 17 Jul 2023
Dear Veronica,thank you very much for choosing Room Mate Isabella and for your very kind words regarding the position, the cleanlliness of the rooms and our very friendly staff. We also take note of your remarks always essential to improve the service. Our minibar actually includes also a good range of cold drinks placed in the closet, we apologize for not showing them to you upon check-in. Hoping to have you here again we send our best regards.

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying at this hotel. The location was fantastic. Everything is walking distance and I felt safe as I was traveling alone. The room was very cozy and clean and the toilet was also very clean. The bed very comfortable. The staff very pleasant, courteous and helpful! I would definitely return to this hotel on a future visit.
Stayed 3 nights in Jul 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 12 Jul 2023
Dear Stéphanie, it is a real matter of pride to read such a review which underlines all the aspects of the true Room Mate experience. The service is the essential part of our philosphy and we are really glad to hear you fully appreciated it. We wiil be glad to welcome you here again soon, this is your florentine home!All our best

10/10 Excellent

edyta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the shopping center
Stayed 6 nights in Feb 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 8 Jul 2023
Dear Edyta,thank you for the great rating and review!Hoping to see you here in Isabella again we send our best regards.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 29 Jun 2023
Dear Austin,thank you very much for choosing Room Mate and for this great rating! Hoping to see you soon again we send our best regards.

8/10 Good

Shirin

Stayed 3 nights in Jun 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 23 Jun 2023
Dear Shirin,thank you very much for choosing Room Mate Isabella and for the nice rating. We are glad you enjoyed your stay with us.All our best

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, welcoming, helpful. This space was a perfect!
Stayed 1 night in Jun 2023
Response from Silvia Benucci - Accommodation Mgr on 7 Jun 2023
Dear Dionne, it has been a real pleasure to host you here in Isabella, we are delighted to know that you enjoyed everything about your stay and we wish to have deserved your trust becoming your new " Best Firend" in Florence. With smiling regards from Isabella! Silvia

10/10 Excellent

Tomer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great lication
Stayed 4 nights in May 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 5 Jun 2023
Dear Tomer, thank you very much for being our guest and for this fantastic rating. We are really glad you lived the true Room Mate experience in our unbeatable location.Hoping to have you here again we send our best regards.

10/10 Excellent

penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Augusto Frosali on behalf of Mario Parisio Manager on 13 May 2023
Dear Penny,thank you very much for choosing Room Mate and for the fantastic rating. We are really glad you enjoyed your stay!All our best

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel with a great location. The staff was just wonderful.
Stayed 3 nights in Apr 2023
Response from Silvia Benucci - Accommodation Mgr on 3 May 2023
Dear Mark, your amazing review makes us so happy and prous to have let you live an unforgettable Room Mate Experience! Thank you for your precious time to write it, kind regards! Silvia Benucci - Accommodation Mgr

10/10 Excellent

LARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great staff. Rooms are beautiful. Beds are comfy. Lots of stairs
Stayed 1 night in Apr 2023
Response from Silvia Benucci - Accommodation Mgr on 3 May 2023
Dear Larry, thank you so much for your great evaluation, we hope to welcome you again very soon here or in any other Room Mate hotel in the world! With smiling regards - Silvia Benucci - Accommodation Manager

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, ideally located in walking distance from all major sights. Rooms very cozy with original decor. Staff were very friendly and extremely helpful. Breakfast was varied and plenty.
Stayed 5 nights in Apr 2023
Response from Silvia Benucci - Accommodation Manager on 13 Apr 2023
Dear Tim, thank you so much for this amazing evaluation! We are so happy and proud to have exceeded all your expectations, and we are sure that your review will be extremely helpful to all those travellers in search of a perfect point of reference in town, a "Best Friend" to visit whenever you will be back to Florence. See you soon in Isabella! Silvia B.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, you are above a store. Gucci. You're above the Gucci store, nat a coffee shop. Located in high end shopping district. Great location, easy walk to everything. Great staff, friendly and helpful. Clean. Large rooms for Europe. Quiet.comfortable beds. Cons ( but not negatively affecting my trip): Cons mainly bathroom and shower issues. Very clean and modern. But...Small working space in bathrooms, no counter space. Weird shower enclosure, only attached on one wall so all three sides moved all over the place. Water got onto floor, shower floor very slippery and no grab bars or anything to help. Maybe our bathroom was for handicap access in shower but wasn't safe. Also, only handheld shower. Would recommend hotel and would return!
Response from Silvia Benucci - Accommodation Manager on 6 Apr 2023
Dear Sandra, thank you so much for your great evaluation! So glad to read that you enjoyed our friendly service, the comfortable spotless room and the super fancy and central location. We also thank you for your precious suggestions since they help us to improve, we are happy to inform that new important changes are close to come: so if you will be back visiting us, we trust you will be surprised! Kind regards Silvia B.

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The hotel, overall, is quite simple. They tried to charge for breakfast even though I didn’t have ir there…
Stayed 3 nights in Mar 2023
Response from Silvia Benucci - Accomodation Manager on 19 Mar 2023
Dear Jaime, thank you very much for your nice comment about your recent stay with Room Mate Isabella, we are so happy that you enjoyed our unbeatable location so close to the major sightseeings of Florence. On the other side we apologize for the misunderstanding about the room number, we have the pleasure to inform you that we already took action to avoid this kind of inconvenience for the future. We really hope you will give us the chance to let you live a 100% happy Room Mate Experience this time! Kind regards! Silvia B.

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to open windows and hear the city of Florence at night
Stayed 3 nights in Mar 2023
Response from Silvia Benucci - Accommodation Manager on 9 Mar 2023
Dear Elisa, thank you for sharing your Experience about your recent stay with Isabella! We are so happy that it was an excellent one and we look forward to welcoming you soon again! Kind regards! Silvia B.

10/10 Excellent

Bethany, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is amazing with made-to-order eggs and coffee in addition to the buffet until noon.
Stayed 4 nights in Mar 2023
Response from Silvia Benucci - Accommodation Manager on 9 Mar 2023
Dear Bethany, thank you for such a wonderful comment about Room Mate Isabella! We are so glad that you enjoyed your stay, especially our tasty breakfast that we serve everyday until noon! We hope to welcome you again soon, regards! Silvia B

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
This hotel was an amazing location…close to good food, walking distance from everything including the train station with our bags! Hotel was clean and staff very kind. Breakfast was great. Loved the style!
Stayed 3 nights in Mar 2023
Response from Silvia Benucci - Accommodation Manager on 9 Mar 2023
Dear Tiffany, what an amazing review, thank you! We feel happiness and proud, reading that we could exceed your expectations from every point of view and we look forward to having you back with Isabella very soon. With smiling regards! Silvia B.

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right in the heart
funny little hotel but amazing location - super staff - VERY convenient!
Stayed 2 nights in Dec 2022
Response from Silvia Benucci - Accommodation Manager on 24 Jan 2023
Dear Melanie, you cannot immagine our happiness reading you nice words about your recent stay in Isabella! We are glad to hear your enjoyed your Room Mate Experience 100% and we are already looking forward to welcoming you again to our "little gem" Isabella! Warm regards from all the Staff!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Holiday stay
The hotel is in a great location, central to the shopping district and a short walking distance to the Duomo and Ponte Vecchio. The service was outstanding (bravo, Augusto!), helping us with dinner reservations and tour purchases. Our only complaint is that the rooms were too warm and when we tried to sleep with the windows open, the noise from the street kept us awake - one disadvantage for being centrally located.
Stayed 3 nights in Dec 2022
Response from Silvia Benucci - Accommodation Manager on 8 Jan 2023
Dear Mark, thank you very much for taking your time to share your Room Mate Experience with all those travellers looking for a "Best Friend" in town, always ready to accompany you to the discovery of the florentine Beauty. We really thank you for mentioning the quality of our service, many greeting from Augusto, very grateful for your special mention. We are already looking forward to welcoming you again on your next trip, kind regards! Silvia B

10/10 Excellent

ALLISON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andrew

Stayed 1 night in Nov 2022
Response from Silvia Benucci - Accommodation Manager on 30 Nov 2022
Dear Andrew, thank you for your great evaluation! We can not wait to welcome you soon! Warm regards - Silvia B.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a joy walking down the street getting to the hotel and then, opening up the windows to the view! Lovely service, prompt cleaning and capturing the pulse of Florence.
Stayed 4 nights in Sep 2022
Response from Silvia Benucci - Accommodation Manager on 20 Sept 2022
Dear Room Mate Friend, the joy is ours, after reading such a beautiful review, thank you! We really hope we can welcome you again here or to any other Room Mate hotel in the world: you can always count on the best location, the kindest service and the most comfortable accommodation! Warm regards Silvia

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostess at check in was wonderful. The room was nice and had everything we needed. Spent only one night, wishing we had spent longer. The location was great for walking, nightlife and access to the train station.
Stayed 1 night in Sep 2022
Response from Davide on 11 Sept 2022
Dear Sarah, thank you very much for this great review, we are very happy to know that you enjoyed your stay at Room Mate Isabella, thanks to our unbeatable location and to our attentive and professional staff. We await on your next trip to Florence.Bests,Davide Cittadoni on behalf of Mario Parisio General Manager

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value; thoughtfully renovated. Old world charm and exceptionally clean. Wow!
Stayed 3 nights in Aug 2022
Response from Davide on 2 Sept 2022
Dear Katherine, thank you very much for your wonderful review, we are truly happy to have exceeded all your expectations. We look forward to welcoming you again here or in any other Room Mate hotel in the world!Kindest regards! Davide Cittadoni on behalf of Mario Parisio General Manager

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a safe area near many very high end shopping stores. Staff was so friendly and helpful! There is a large staircase to enter the hotel but staff very kindly will take your bag up for you. After the first flight there is an elevator you can take up the rest. Room was spacious and the minibar prices are very fair. Room service cleaning was great. Only complaint was the shower. The doors were hard to close, and even when closed appropriately water does run out under the doors leaving the bathroom floor very slippery. We asked for extra towels and left one large one down and it was fine. I would definitely stay here again!
Stayed 4 nights in Aug 2022
Response from Silvia Benucci - Accommodation Manager on 21 Aug 2022
Dear Brittany, thank you for your lovely words about your recent stay with Isabella. We are happy to know that you enjoyed the quality of our services, and we are so glad that you appreciated our "warm" hospitality. We would be so proud to welcome again here to Florence or in any other Room Mate destination in the world. Kind regards!

8/10 Good

Stefanos

Stayed 5 nights in Jul 2022
Response from Silvia Benucci - Accommodation Manager on 21 Aug 2022
Thank you Stefanos!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location, incredibly friendly and helpful staff.
Stayed 2 nights in Jul 2022
Response from Erida on 27 Jul 2022
Dear Mr Nick, our satisfaction is ours, at the same time. Room Mate represents the best friend you can find in each city. And so, as a good friend, he does his best to give you a wonderful service, a nice atmosphere, a good location, a tasty breakfast, and warm and clean rooms. We await you on your next trip to Florence! Best regards, Erida Behari on behalf of Mario Parisio General Manager

10/10 Excellent

Rebeca

Stayed 3 nights in Jun 2022
Response from Davide on 28 Jun 2022
Dear Rebeca, greetings from Florence and thank you very much for your great evaluation, we are pleased to read that you enjoyed your stay at Room Mate Isabella. We awaits you on your next trip to Florence, Best regards.

10/10 Excellent

joan

Stayed 1 night in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location; great staff; tiny bathrooms
Fantastic staff! Wait & porter staff was excellent. Great breakfast. Getting to the reception or first floor of the hotel was a climb (actually begins on the 3rd floor), but the porters make it easier. Only negative is that the bathroom in our room was very tiny. Getting in & out of the shower required some contortions. Overall, excellent establishment.
Stayed 3 nights in May 2022
Response from Silvia Benucci - Accommodation Manager on 21 Jun 2022
Dear James, you cannot immagine our happiness reading about your wonderful comment, thank you! Your satisfaction is ours at the same time since we strive everyday to reach the excellence because we want you to have a great Room Mate Experience and become your Best Friend in town, hope to have you here back soon! Regards Silvia Benucci AM

10/10 Excellent

Mark

Stayed 2 nights in May 2022

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place above Gucci
The room was beautiful, clean, and quiet. It was a fantastic stay - Some things to note - When we left the lift was not working and bringing large suitcases down 4 flights of stairs was not fun. Also, if you stay in the suite you should note that the first and last flight of stairs are not serviced by a lift and the shower ceiling is very low - my husband is 6'2" and could not stand up in it.
Stayed 2 nights in May 2022
Response from Silvia Benucci - Accommodation Manager on 21 Jun 2022
Dear Andrea, thank you so much for sharing your experience with Isabella. we are happy to know that you loved the room, the location and the services, we appreciate your lovely words. We also thank you for your precious suggestions since they help us improving our standards, so let's hope to let you will live a fantastic stay also next time! Regards Silvia Benucci AM

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly comfort in central Florence
A very well - located, small, friendly hotel woth delightful and helpful staff. A pleasany breakfast room and a sitting room as well. Interesting and original decor throughout. Good value.
Stayed 3 nights in Apr 2022
Response from Silvia Benucci - Accommodation Manager on 26 Apr 2022
Dear Rosemary, we thank you very much for your great evaluation, we are so happy and proud that we could exceed your expectations and that you really enjoyed the style, the location and the services of Room Mate Isabella! We are looking forward to welcoming you very soon with smiling regards! Silvia Benucci - Accommodation Manager