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Reviews of Italiana Hotels Florence

4 out of 5
Italiana Hotels Florence
Viale Europa 205, Florence, FI

Reviews

7.8

Good

Rating 10 - Excellent. 254 out of 1001 reviews" "
Rating 8 - Good. 451 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Gaurav

Stayed 2 nights in Oct 2023

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a good size, the main plaza is about 30 minutes by bus which the bus stop is right outside the hotel. The breakfast was very good, it had a coffee machine to make your own coffee and it had a pool which I didn’t have time to use…

6/10 Okay

Christipher

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel and good price
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
The bed was super comfy, very cold ac and the room was very nice. Only complaint would be the wifi as it was slow.
Stayed 1 night in Sep 2023

6/10 Okay

Mohamadreza

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shocking WiFi, would have been bad 10 years ago but honestly for a business-focused hotel its unforgivable. Apart from that a very pleasant stay, great pool, breakfast and BBQ restaurant. Free parking and 23 bus to city centre stops right outside, takes 15 mins and costs 1.50 with AT app.
Stayed 2 nights in Jul 2023

8/10 Good

Cinthia Gianini

Liked: Cleanliness, staff & service
Italiana Hotel is a family-friendly environment. The staff is very nice and ready to help. Love the location, the neighborhood is wonderful with a big grocery store and two bus stations that facilitate going everywhere. The only thing that wasn't very good for me is the bedroom is very dark, the hallway is dark and has old carpet in. Tv doesn't have cable and the antennas do not have local channels. So if you like to relax and watch tv without logging in on your own Netflix, Youtube, etc account that will not happen. Breakfast is great but if you stay over 10 days, you will find yourself tired to have the same. I suggested modifying it a little.
Stayed 8 nights in Jun 2023

2/10 Terrible

Adriana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, stinky, noisy, awful wifi, absolutely not a 4 stars hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose to stay at Italiana Hotel Florence because we did not want to stay near the pedestrian zone since we had rented a car. Parking was easy with a bus stop right next to the hotel. A 15 - 20 minute ride takes you to the heart of Florence which is easier than trying to find parking. You can purchase tickets easily through the app or on board the bus. Our beds were comfortable and the bathroom spacious. The wifi was a bit slow, but after exploring the city we were too tired to use it anyway. This was an easy choice and I would definitely recommend .

2/10 Terrible

Sam

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
WORST HOTEL. Do not stay at this hotel. Staff are rude, was given two rooms. One had someone asleep in and the other peoples stuff in. Any issues I had I was told by staff that it was not their problem. No apology throughout my stay. Bathroom was dirty and disgusting. Managers attitude was poor and unprofessional, they do not offer any apology or drinks as a way to say sorry. Went away for my anniversary and they made the trip very stressful! Can not stress enough do not stay at this hotel, worst hotel and staff I have ever come across!

6/10 Okay

Tara

Liked: Cleanliness, staff & service
Stayed 8 nights in May 2023

4/10 Poor

Heather

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Arrived at midnight to check in, and staff were incompetent, and rude. It took us an hour to check in, and when we got to our room, there were already guests in it.. for the price it it a very old run down building and not worth it
Stayed 1 night in May 2023

10/10 Excellent

Miranda Adriana

Stayed 1 night in Apr 2023

10/10 Excellent

daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation!
Excellent hotel! We always stay there when in Italy!
Stayed 4 nights in Jan 2023

10/10 Excellent

Christian

Stayed 1 night in Aug 2022

10/10 Excellent

Christian

Stayed 1 night in Aug 2022

10/10 Excellent

Christian

Stayed 1 night in Aug 2022

10/10 Excellent

maria

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Pooya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, restaurant, bar and pool are clean and the staff are supportive.
Stayed 3 nights in Jul 2022

8/10 Good

Ana

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is located near public transportation. Their breakfast got variety: scrambled eggs, cheese, croissants, coffee, juice. No Laundromat as per their description, that was upsetting.
Stayed 2 nights in Jun 2022

10/10 Excellent

vicmary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service & the breakfast was great .
Stayed 1 night in Apr 2022

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent as always!
Stayed 4 nights in Apr 2022

10/10 Excellent

Andra-Flavia

Stayed 1 night in Apr 2022

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with our stay.
Stayed 2 nights in Mar 2019

2/10 Terrible

nadya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Rude receptionist girl called Sara, who met us with first looking at us up and down and then trying to rip us off by saying that the double room costs €14 more that a twin room, which has later been confirmed by another member of staff that the price for twin and double rooms is identical. One the bath towels in the room was so worn out that you could actually see through it. In addition, when the towel was unfolded it had some black threads on it as of it fell on the floor prior to being folded. There was no complimentary kit in the room which is rather odd for a 4 star hotel. When we complained about the receptionist and the overall service, a member of staff just said that he was sorry we did not like it and did not even us a discount.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice, great customer service, pool was refreshing and food was bomb!
Stayed 2 nights in Jun 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shortbreak in italy
Hi hotel was lovely and clean, breakfast was a lot more than expected loads of choice coffee fresh orange cold breakfast plus hot so was very good ,rooms cleaned daily,fresh water in fridge everyday added bonus, receptionists very pleasant spoke very good english, and even gave us advice were to eat out at night which was reasonable, and very good, quality would I recommended this hotel yes and yes. they even have a large pool which is very good for familys as well, bus service just outside hotel so easy access to Florance, so what is there not to like?.
Stayed 5 nights in Aug 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

4/10 Poor

Max

Travelled with family
Disliked: Staff & service, amenities
Everything is dated and need a drastic update. The safe is not working. The parking is a joke.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast was very good. Housekeeping was very nice and helpful
Stayed 13 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
It was ok.. awful location , very grotty and a long walk to centre of Florence. Not that convenient. Staff were a bit rude when asked if we could have s double bed rather than a twin .. we were on honeymoon ... !
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early and had to wait 2 1/2 hours for a room. There was no separate light switch for the bathroom which was annoying. Also slow service in the restaurant.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast by the pool was fantastic very friendly staff.
Stayed 7 nights in Aug 2019

2/10 Terrible

Rosa, North Carolina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel specifically because it offered a pool, gym, and laundry facilities. The gym was closed due to broken equipment and the laundry services were unavailable. The hotel look and felt run down. The Air conditioning was either on full blast freezing or off and the room roasted. The bed and pillows were hard, and the towels were rough. Everything was of poor quality. Very disappointed with our stay.
Stayed 2 nights in Aug 2019

6/10 Okay

Shakti

Business traveller
Stayed here for 2 nights on a business trip. Meeting was in the hotel. Hotel is dated and needs renovation. Rooms were dated but clean. Toilet was dated by clean. Linen requires change, they were not of a good quality but clean. Breakfast was nothing to write home about. Service during breakfast can be slow. Reception staff is friendly. AC took slightly longer to cool the room but it worked fine. Door needed a strong push/pull to close, twice it happened I left my room and the door did not lock. Will not recommend to stay here if you are on holiday, although saw many families staying here, mostly Italians probably with their own cars. Taxi to centre takes 15-20 minutes. Next time for business, I would be ok to stay here for 1-2 days if don’t find any other options nearby.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and nice breakfast, the place looks good but a bit out in the outskirts!
Stayed 4 nights in Aug 2019

2/10 Terrible

Bonnie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and free parking were the only nice things about this Hotel. The condition of hotel itself was horrible. There was mold throughout. Our room was full of mold, toilet did not flush and no wifi signal. We asked to leave as we were so horrified at the state of the room. They refused a refund. So we asked for a new room. 2nd room was a tad better but still smelled of mold. We tried the restarunt for supper. Such bad service. We waited 35 for our order to be taken and she wouldn't take the drink order she wanted the food order. Waited another 15 for her to take the drink order. 45 min later the food comes still no drinks. Drinks came 5 min after the food and the water bottle had a flim of dirt around the top! Gross. I would not recommened this hotel.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It was a terrible experience in terms of customer service. I arrived at the check-in time however the room was not ready. I was first asked to wait for 20 minutes and then 10 more minutes and then further 5 minutes however the room was still not ready post waiting for more than 45 minutes. After a point, the hotel staff said that they are giving the room key as they do not know whether the room is even ready or not. I asked for 2 keys as I was traveling with my wife however the staff said that they are running out of keys!!! How can that happen with a hotel!! I have traveled a lot however this type of behavior from hotel staff is first of a kind for me. When I checked in to the room, there were hair on the table, AC socket was broken, missing coffee machine, etc. It was a very bad experience and I won't recommend this hotel to anyone.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel
We stayed here during our honeymoon, overall it was a good experience. The staff are friendly especially at the restaurant/bar. There is a bus about 15 minutes to the centre of Florence which was really helpful as we did not have to drive, the hotel has free parking. The major annoyance was the cleaning service, they just entered our room twice without knocking, and they did not even clean our room in one incident.
Stayed 3 nights in Jul 2019

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs.
We arrived at the hotel, the staff were so rude and had an attitude, there was blood on the sheets, and mould in the liquid soap and the room was dirty. Money down the drain. Will never stay tag another Italiana Hotel ever again. Specially after the check in desk girl was so disrespectful when we brought the condition of the room to her attention.
Stayed 1 night in Aug 2019

8/10 Good

R.Tudor, Portland - OR, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place to stay, very comfortable, excellent location if you travel either by car or bus. Rooms are large enough and comfortable, place is quiet and has a wonderful outdoor swimming pool. 15-20 minutes away from old town by local bus. Bus stop and gas station right in front of the hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Florence location !!
Great location, perfect staff, restaurant, pool, would absolutely stay again !!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff . Great service, delicious food . Quite and clean rooms
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019