Dear Diana Miao,Thank you for sharing your experience with us at Eco Urban B&B in the heart of Florence. We are thrilled to hear that you found your room spacious, comfortable, and impeccably clean, as we strive to create an inviting and sustainable stay for all of our guests.We truly appreciate your kind words about our helpful staff. At Eco Urban B&B, we take pride in offering personalized and attentive service, and it's delightful to know that we were able to assist you effectively during your visit. We acknowledge your desire for more continuous on-site assistance and will explore how we can further enhance our availability to ensure every guest feels fully supported throughout their stay.The ambiance of a room can indeed be uplifted by natural light, and we're sorry to hear you had difficulties with the shutters. We are looking into this matter to ensure that our future guests can enjoy the charming Florence sunlight to its fullest. Additionally, we apologize for the inconvenience regarding the elevator. Our maintenance team is working diligently to address this issue and prevent any future disruptions.We would love the opportunity to welcome you back for an even more extraordinary stay where seamless comfort meets our eco-friendly ethos. Please reach out to me directly when you plan your return; we'll ensure that everything, from your journey to your room's ambiance, is tailored for utmost satisfaction.Warm regards,KathlynGuest Relations ManagerEco Urban B&B

Dear Carmen,We're absolutely delighted to hear that you enjoyed your stay with us at Eco Urban B&B in the heart of Florence! It's wonderful to know that our location near the historic Santa Maria Novella was perfect for your travels. Our team, especially our friendly staff, is grateful for your kind words and pleased that we could contribute to a memorable experience.We take pride in offering a serene, eco-friendly oasis in the hustle and bustle of Florence, allowing guests like yourself to unwind and recharge after a day of exploring our picturesque city. Should your travels bring you back, we hope to welcome you again for another exceptional stay where the charm of Florence meets the comfort of Eco Urban B&B.Warm regards,KathlynGuest Relations Manager, Eco Urban B&B

Dear Jade,Thank you so much for taking the time to share your delightful experience at Eco Urban B&B! We're thrilled to hear that our staff, especially Kathryn, provided you with the warmest of welcomes. Our aim is always to make every guest feel right at home from the moment they step through our doors.It's fantastic to know that our prime location contributed to an unforgettable visit to Florence, placing you within a stone’s throw from the train station and the vibrant Mercato Centrale. We're glad that you could easily explore the historic beauty of the city and indulge in the local cuisine – the truffle pasta definitely is a guest favorite!We sincerely appreciate your compliments and are excited about the prospect of welcoming you back. Florence has so much to offer, and our doors are always open for your next adventure. Grazie mille for choosing Eco Urban B&B, and we eagerly await your return for another fabulous stay!Warmest regards,KathGuest Relations Manager, Eco Urban B&B

Dear Leandro,We thank you for your positive feedback. We hope to have the pleasure of welcoming you both backkind regardsRoberto

Dear Leslie,We are glad that you enjoyed your stay with us at the Eco Urban B&B.We hope to have you again as our guest.Kind Regards,The Eco Urban Crew.

Hi Clint!Thank you so much for your amazing review! We are so happy to hear that you are enjoying your stay here with us at Eco Urban B&B. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.From all of us at Eco Urban B&B family, we look forward to seeing you again soon!

Thank you so much for sharing your experience with us. We hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Dear Ali,Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Hi Sandra,Thank you so much for your amazing review! We are so happy to hear that you are enjoying your stay here with us at Eco Urban B&B. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.From all of us at Eco Urban B&B family, we look forward to seeing you again soon and have a pleasant day ahead!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Dear Juan, first of all I would like to thank you for staying at our Eco Urban bb. We agree with you the entry of the building need an upgrade which we have already planned and which we will start as soon as the season is over. Unfortunately the entrance is shared with other owners and it is not always possible to require immediate intervention as the hotel service required. We are pleased you find the room nice and clean while about the smell, as our guest assistant Kathlyn had already explained to you, it is nothing more than the anti-mosquito product, which as you have seen can be removed at any time.thanks again for your feed-back!!!

Dear Estee,Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon! We wish you a pleasant day ahead!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Thank you so much for taking the time to share your experience at Eco Urban B&B. We take pride in knowing our guests are happy and satisfied with our services. Hope to see you again soon!

Dear Francesca, first of all thank you for choosing Eco Urban BB and thank you for giving me the chance to reassure also our future guests: the street is not absolutely risky, but certainly, like all of Florence, it could be better maintained and cleaner. Anyway Thank you for appreciating the cleanliness of the room and all the facilities.However, we have already activated the check on our WIFi to make it work better.best regards!

Buongiorno Ms,. Linda,We would like to thank you for staying with us and leaving a good commentv for us. We appreciate that you liked your stay and we are looking forward on welcoming you back here at ECO URBAN BB. We are more than happy to serve you again. Enjoy the day!

Dear Ramin,Thank you for taking the time to write such a lovely review.We're glad to know that your overall stay in our b&b was great! We hope to have the chance to welcome you again in the next future,Our warmest regardsEco Urban B&B

Dear David ,Thank you for taking the time to write such a lovely review.We're happy to know that your overall stay was great and thank you for writing down such nice words regarding our staff! We hope to have the chance to welcome you again in the next future, Our warmest regards Reuben

Dear Michael Thank you for sharing your personal experience in our Eco Urban BB. We're glad to hear that you enjoyed the breakfast and the size of the room. Also, thank you for sharing such nice words regarding our Staff. Our goal is making sure you feel comfortable and that while you're with us, you have a lovely and memorable stay. :) We're hoping to have the chance to welcome you again in the next future,Our best regards,ECO URBAN

Dear Michelle, Thank you for sharing your personal experience in our Eco Urban BB. We're glad to hear that you enjoyed the breakfast and the size of the room. Also, thank you for sharing such nice words regarding our Staff.especially to Kathlyn. Our goal is making sure you feel comfortable and that while you're with us, you have a lovely and memorable stay. :) We're hoping to have the chance to welcome you again in the next future,Our best regards,ECO URBAN

Dear Edward,We are very sorry that your stay with us didn't meet your expectations. Anyway, without any feedback from you we are not able to improve our service. Thank you and have a good day!

Dear Amberlie,First of all thank you for staying with us, I am sorry if you felt unhappy with the check-in process. Considering we our only a B&B we can't afford to have the recption open 24h. Anyway all of the information for check-in and check-out were written on the policy page of Expedia and we also send a pre-stay email immediatley after each reservation.

Dear Michelle, Thank you for sharing your personal experience in our Eco Urban BB. We're glad to hear that you enjoyed the breakfast and the size of the room. Also, thank you for sharing such nice words regarding our Staff. Our goal is making sure you feel comfortable and that while you're with us, you have a lovely and memorable stay. :) We're hoping to have the chance to welcome you again in the next future,Our best regards,ECO URBAN

Dear Janice ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Gloria Margarita ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Soo Hyun ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Jeff ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Dean, Thank you for taking the time to share your experience in our Eco Urban B&B,We're happy to hear that you had a lovely stay with us and also than kyou for writing down such nice words regarding the location, breakfast and staff! About the issues you had regarding the AC we are already providing to fix it so that you and other guests won't have this kind of problem anymore. We hope to have tha chance to see you again in the next future!Our best regards,ECO URBAN B&B

Dear Angelene ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Trina ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Sameer ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Philip ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Serafina ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Mary ,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Enid,Thank you very much for taking the time to share your experience.We are pleased to hear that you have enjoyed your stay at our new refurbished property and its privileged location allowing you to visit the city centre and the main attractions of Florence with a few footstep.We are thrilled to hear you had such an outstanding stay and we truly appreciate your kind words on our rooms designated with a fresh and new urban style but always focusing on the comfort of our guests.We thank you also for complimenting the service you received. We look forward to welcoming you back. Kind regards,

Dear Yun,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Suzanne,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

Dear Youngdo,Wwoowww, what a lovely review! We are delighted that you had such a great time at our boutique hotel.We are delighted about your nice words regarding our central location, which is with no doubts, a privileged one; near by the most important sightseeing points in the heart of Florence.Concerning the cleanliness of the room, we thank You about Your feedback. Our standards are really high and our housekeeping procedure strict but we will have a double check for sure.We hope to have the pleasure of welcoming you back very soon. Warm regards,

Dear Marina,Thank you very much for taking the time to share your experience. We are happy to read that You enjoyed our convenient location, the modern decor and our staff: we always try to do our best and meet our guests’ expectations and it is nice for us that you felt it. We all hope to have the possibility to welcome you back at the Eco urban B&B during Your next stay in Florence. Kind regardsRoberto