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Reviews of Royal River Casino and Hotel

3 out of 5
Royal River Casino and Hotel
607 S Veterans St, Flandreau, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 170 out of 360 reviews" "
Rating 8 - Good. 115 out of 360 reviews" "
Rating 6 - Okay. 43 out of 360 reviews" "
Rating 4 - Poor. 22 out of 360 reviews" "
Rating 2 - Terrible. 10 out of 360 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

T

Travelled with family
Liked: Amenities
The room was nice but the frig did not work. Told the front desk, they were going to s nd maintenance but they never came!
Stayed 1 night in May 2024
Response from Chantelle on 21 May 2024
We appreciate your business and feedback. Thank you for staying with us. Hope to see you again.

10/10 Excellent

Diane, North Sioux City

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was very cozy and the food was amazing!
Stayed 2 nights in Feb 2024
Response from Chantelle on 13 May 2024
We appreciate your business and feedback. Thank you for staying with us. Hope to see you again.

10/10 Excellent

LeRoy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024
Response from Chantelle on 11 May 2024
We appreciate your business and feedback. Thank you for staying with us. Hope to see you again. Have a great day.

6/10 Okay

Randee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls, ceiling, very loud.
Stayed 1 night in May 2024
Response from Chantelle on 5 May 2024
We appreciate your business and feedback. Thank you for staying with us. Hope to see you again. Have a great day.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in May 2024
Response from Chantelle on 4 May 2024
We appreciate your business and feedback. Thank you for staying with us. Hope to see you again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chantelle on 28 Apr 2024
We appreciate your business and feedback. Thank you for staying with us.

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice friendly staff!
Stayed 1 night in Apr 2024
Response from Chantelle on 25 Apr 2024
We appreciate your feedback and thank you for staying with us. Have a great day.

6/10 Okay

Tara

Business traveller
Just a hotel. Nothing specifically unique. Didn’t like the smoking in casino.
Stayed 2 nights in Apr 2024
Response from Chantelle on 21 Apr 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

10/10 Excellent

Susan H

Stayed 1 night in Apr 2024
Response from Chantelle on 4 May 2024
We appreciate your business and feedback. Thank you for staying with us. Hope to see you again.

6/10 Okay

Kathlene

Stayed 1 night in Apr 2024
Response from Chantelle on 11 Apr 2024
We appreciate your feedback and thank you for staying with us. Have a great day.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room. Casino was great. Fun to play even though i left my money there. Hoyel receptionists were so helpful. Awsome staff
Stayed 1 night in Apr 2024
Response from Chantelle on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chantelle on 8 Apr 2024
We appreciate your feedback and thank you for staying with us.

10/10 Excellent

Sharon, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chantelle on 19 Mar 2024
We appreciate your feedback and thankyou for staying with us. Have a great day.

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was amazing! Loved it!
Stayed 1 night in Mar 2024
Response from Chantelle on 12 Mar 2024
We appreciate your feedback. Thank you for staying with us. Have a great day.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The employees were all very friendly. The room was clean. We'd gladly stay again. The staff at the casino was great, but the casino itself was not nice to us lol!
Stayed 2 nights in Feb 2024
Response from Chantelle on 7 Mar 2024
We appreciate your feedback. Thank you for staying with us. We hope to see you again. Have a great day.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chantelle on 7 Mar 2024
We appreciate your feedback and thank you for staying with us. Have a great day.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 2 nights in Feb 2024
Response from Chantelle on 7 Mar 2024
We appreciate your feedback and thank you for staying with us. Have a great day.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very courteous staff, clean and comfortable for a good price.
Stayed 3 nights in Feb 2024
Response from Chantelle on 7 Mar 2024
We appreciate your feedback and thank you for staying with us. Have a great day.

6/10 Okay

Lori

Travelled with partner
Disliked: Amenities, property conditions & facilities
Suite was nice and spacious. Found mold on windows. Shower was dirty. Entire hotel smelled like sewage.
Stayed 3 nights in Feb 2024
Response from Chantelle on 2 Mar 2024
We appreciate your feedback, thank you for staying with us. Enjoy your day.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chantelle on 27 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Chantelle on 20 Feb 2024
We appreciate your feedback, thank you for staying with us. Enjoy your day.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and everything was good
Stayed 1 night in Feb 2024
Response from Chantelle on 27 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chantelle on 21 Apr 2024
We appreciate your feedback. Thank you for staying with us. Have a great day.

4/10 Poor

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in good condition and it was a pleasant atmosphere
Stayed 2 nights in Feb 2024
Response from Chantelle on 13 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food.
Stayed 1 night in Feb 2024
Response from Chantelle on 13 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Native American staff are friendly and courteous.
Stayed 3 nights in Jan 2024
Response from Chantelle on 13 Jan 2024
We appreciate your feedback. Thank you for staying with us. Have a great night.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to celebrate new years...we gambled a little had a fun time doing that and we liked they had a snack bar with hot food.The band was fun and access to the hotel and rooms were easy access...overall a good time was had
Stayed 2 nights in Dec 2023
Response from Chantelle on 10 Jan 2024
We appreciate your feedback. Thank you for staying with us. Have a great day.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chantelle on 10 Jan 2024
We appreciate your feedback. Thank you for staying with us. Have a great day.

10/10 Excellent

Brett

Stayed 1 night in Dec 2023
Response from Chantelle on 10 Jan 2024
We appreciate your feedback. Thank you for staying with us. Have a great day.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chantelle on 10 Jan 2024
We appreciate your feedback. Thank you for staying with us. Have a great day.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chantelle on 22 Dec 2023
We appreciate your feedback, thank you for staying with us.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and win
Stayed 1 night in Dec 2023
Response from Jackie-Hotel Director on 17 Dec 2023
Thank you for your feedback!

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Jackie-Hotel Director on 17 Dec 2023
Thank you for your feedback!

10/10 Excellent

Charles R. Hogue,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Chantelle on 13 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

8/10 Good

JoAnn

Liked: Cleanliness, property conditions & facilities
Response from Chantelle on 13 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

8/10 Good

JoAnn

Response from Chantelle on 10 Jan 2024
Thank you for your feedback. Have a great day.

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chantelle on 13 Feb 2024
We appreciate your feedback, thank you for staying with us. Have a great day.

4/10 Poor

Cindy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Went to the buffet and it was terrible. I’ve never seen such a mess! Food spilt everywhere. The guy at the “sauce” counter was very unhelpful. Saw dirty hands wrapping silverware grabbing the top not bottom. Told you to hurry up and get more food they were putting it away. Told manager it was a mess and he said they were hit hard earlier. No one could wipe off spilled food? Way too expensive for what you got.
Stayed 1 night in Nov 2023
Response from Jackie-Hotel Director on 17 Dec 2023
Thank you for your feedback. We will make sure that this gets to the department head.

10/10 Excellent

Sharon, Mission

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Chantelle on 15 Nov 2023
We appreciate your feedback. Thank you for staying with us. Have a great day.

8/10 Good

Estherlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay!
Stayed 1 night in Nov 2023
Response from Chantelle on 15 Nov 2023
We appreciate your feedback. Thank you for staying with us. Enjoy your day.

8/10 Good

Kevin

Stayed 2 nights in Nov 2023
Response from Jackie-Hotel Director on 7 Nov 2023
Thank you for the feedback!!! Have a great day.

6/10 Okay

Louden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought place was very nice but the beds were unbearable. The worst mattress I have ever slept on
Stayed 2 nights in Nov 2023
Response from Jackie-Hotel Director on 7 Nov 2023
Thank you for the feedback!!! We will address your concerns. Have a great day.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jackie-Hotel Director on 7 Nov 2023
Thank you for the feedback!!! Have a great day.

6/10 Okay

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jackie-Hotel Director on 7 Nov 2023
Thank you for the feedback!!! Have a great day.

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chantelle on 26 Oct 2023
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Patrick

Stayed 2 nights in Oct 2023
Response from Chantelle on 15 Nov 2023
We appreciate your feedback. Thank you for staying with us. Enjoy your day.

10/10 Excellent

April

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chantelle on 26 Oct 2023
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

Gary

Travelled with group
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Jackie Ross- Hotel Director on 23 Oct 2023
Thank you for your feedback.

8/10 Good

Sarria, Minneatonka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. If you are sensitive to smoke, this is a casino that allows smoking, so it does Wolfe and you can smell it everywhere. The staff at the front check-in is fantastic! They’re fun had wonderful suggestions were to eat and really lovely!
Stayed 1 night in Oct 2023
Response from Jackie-Hotel Director on 19 Oct 2023
Thank you for your feedback. We will share with out front desk staff. Have a wonderful day!!!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jackie-Hotel Director on 16 Oct 2023
Thank you for your feedback!!! Have a wonderful day.