Exterior

Reviews of Holiday Inn Express Fishkill-Mid Hudson Valley, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 424 out of 862 reviews" "
Rating 8 - Good. 227 out of 862 reviews" "
Rating 6 - Okay. 99 out of 862 reviews" "
Rating 4 - Poor. 58 out of 862 reviews" "
Rating 2 - Terrible. 54 out of 862 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and quiet Highly recommend
Stayed 7 nights in May 2024
Response from Hiex on 27 May 2024
Dear zhi,Thank you for choosing to stay with us and for taking the time to leave such a positive review. We are thrilled to hear that you found our hotel clean and quiet, and we appreciate your recommendation.If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Warm regards,Jessica Sanchez

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast clean hotel
Stayed 1 night in May 2024
Response from Hiex on 22 May 2024
Dear Nicole,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our great breakfast and found our hotel to be clean. We strive to provide excellent service and a comfortable stay for all of our guests, and we are thrilled to hear that we met your expectations.If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

6/10 Okay

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hot tub Jets always had to be turned on by The front desk personnel. They state the pool is heated It was probably 70 degrees. I'm not sure if the TV is antiquated, but the remote didn't work very well for changing channels or volume. The volume was not loud enough at its maximum. I found it odd that anything that I plugged in would fall out of the outlet. I had to use first aid tape to hold a plug in. The AC and heating unit is very loud. Those probably need new filters as the room smelled very musty. The good news is... The staff was fantastic, (there was definitely a language barrier there.) The bed was super comfortable & the room was very clean! It is located in a terrific area that is walkable to dining and close to shopping.
Stayed 4 nights in May 2024
Response from Hiex on 22 May 2024
Dear Jennifer,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We're glad to hear you enjoyed your stay and found our staff fantastic. We appreciate your comments and will continue to work on providing the best experience for our guests.For immediate assistance, please feel free to reach out to me directly at info@expressfishkill.com or through our front desk.Warm regards,

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called and spoke with Nick because my spouse and I were arriving late, and he confirmed that we would be fine, and our room would be ready. He was very professional. I will definitely visit again for a longer stay.
Stayed 1 night in May 2024
Response from Hiex on 22 May 2024
Dear Dominique,Thank you for taking the time to share your experience with us. We are thrilled to hear that Nick was able to accommodate your late arrival and ensure that your room was ready for you and your spouse. We pride ourselves on providing professional and attentive service to all of our guests, and we are delighted that you had such a positive experience.We look forward to welcoming you back for a longer stay in the future. If there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive. Room was great, as was breakfast.
Stayed 1 night in May 2024
Response from Hiex on 22 May 2024
Dear Cynthia,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff were attentive and that you enjoyed your room and breakfast. We strive to provide exceptional service to all of our guests, and we are thrilled to know that we met your expectations.If you have any future travel plans to Fishkill, please do not hesitate to reach out to us. We would love to welcome you back for another great stay.

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very clean, modern facility. We were in an ADA King room, but the room was fairly small. We couldn't see how someone in a wheelchair would easily navigate in the room. There was no mirror outside of the bathroom, the coffee pot was on a high shelf, not easily accessible, again making us wonder how someone in a wheelchair would manage it. The breakfast room was spotless and well-stocked. Staff was friendly and competent.
Stayed 1 night in May 2024
Response from Hiex on 22 May 2024
Dear Patty,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our facility clean and modern, and that you enjoyed the well-stocked breakfast room and friendly staff.We appreciate your comments regarding the ADA King room, and we apologize for any inconvenience you experienced. Your feedback is important to us, and we will certainly look into ways to improve the accessibility and convenience of our ADA rooms.If you have any further concerns or if there is anything else we can do to enhance your experience, please do not hesitate to contact me directly at info@expressfishkill.com or through our front desk.We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Faith E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities, indoor pool, jacuzzi, and delicious hot breakfast.
Stayed 2 nights in May 2024
Response from HIEX on 16 May 2024
Dear Faith E,Thank you for taking the time to share your positive experience with us on Expedia! We are thrilled to hear that you enjoyed our amenities, including the indoor pool, jacuzzi, and delicious hot breakfast. It's always our goal to provide a comfortable and enjoyable stay for all of our guests.If you have any future travel plans to Fishkill, please don't hesitate to reach out to us directly. We would love to welcome you back for another great stay.Warm regards,Jessica Sanchez

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and polite. Great place to stay
Stayed 1 night in May 2024
Response from HIEX on 7 May 2024
Dear Joseph,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that our staff was very helpful and polite during your stay. It's great to know that you found our hotel to be a great place to stay.We truly appreciate your kind words and look forward to welcoming you back to Holiday Inn Express in the future.

8/10 Good

Toni Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Very pleasant staff.
Stayed 2 nights in Apr 2024
Response from HIEX on 2 May 2024
Dear Toni Anne,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our hotel convenient and our staff pleasant. At Holiday Inn Express, we strive to provide a comfortable and enjoyable experience for all our guests, and it is always encouraging to receive such positive comments.We hope to have the opportunity to welcome you back in the future and provide you with another great stay.

8/10 Good

Miranda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HIEX on 2 May 2024
Dear Miranda,Thank you for taking the time to leave a review. We are thrilled to hear that you had a great experience during your stay with us. Your feedback is greatly appreciated and we hope to welcome you back again soon.Sincerely,Holiday Inn Express Management

10/10 Excellent

Tenzin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from HIEX on 2 May 2024
Dear Tenzin,Thank you for choosing to stay with us at Holiday Inn Express. We are thrilled to hear that you loved your experience with us. Our team works hard to provide top-notch service and it's always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back again soon.Warm regards,Holiday Inn Express Management

4/10 Poor

jimmy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was disappointed that the pool was shut down. That is why I booked the hotel. Also the hotel had a fire drill or fire evacuation in the late evening. I feel that while that was clearly not the hotels fault. I feel for the pool being down I should get some type of of a discount or a significant future discount.
Stayed 1 night in Mar 2024
Response from HIEX on 3 Apr 2024
We sincerely apologize for the inconvenience caused by the pool closure and the fire drill. We understand your disappointment and frustration. Rest assured, we will address the pool closure issue and ensure it is resolved promptly We value your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future. Thank you for bringing this to our attention.

2/10 Terrible

Dejah

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dirty. Several hairs in the bed and in shower. Cigarette butts under the bed side dresser. Air conditioning was faulty. TV streaming app was non functioning. When brought to the attention of front desk associate “Nick”, he was very dismissive, rude, and began assisting a different customer while I am speaking to him. Very unprofessional. I am very disappointed. Highly not recommended.
Stayed 1 night in Mar 2024
Response from HIEX on 3 Apr 2024
We apologize for the experience you had during your stay at our hotel. We take cleanliness and guest satisfaction very seriously, and we are sorry that we fell short in this instance. We will address the issues with the room and the behavior of our staff members immediately. We appreciate your feedback and will take steps to ensure that similar incidents do not occur in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience. Thank you for bringing these issues to our attention.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from HIEX on 12 Apr 2024
Dear Elizabeth,Thank you for taking the time to leave a review. We are glad to hear that you had a pleasant experience during your stay with us. We truly value your feedback and will use it to improve our services.We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience.

2/10 Terrible

Nicole

Stayed 2 nights in Mar 2024
Response from HIEX on 6 Apr 2024
I apologize for the inconvenience you have experienced during your stay at our hotel. We are committed to providing a comfortable and enjoyable experience for all our guests, and it is disappointing to hear that we fell short of your expectations. we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Mar 2024
Response from HIEX on 15 Mar 2024
Thank you ever so much for gracing us with your kind words following your recent stay with us. We are utterly delighted to hear that your experience surpassed your expectations and that you found solace in the sanctuary we strive to create.Please consider Holiday Inn Express Fishkill NY your home away from home, and do not hesitate to contact us directly for any future reservations or bespoke requests. We eagerly await the opportunity to welcome you back

4/10 Poor

Vanessa

Disliked: Cleanliness, property conditions & facilities
Rooms smelled like cigarettes and were not properly clean. Noise level was hard to get a good nights rest. First room Tv, phone, and electricOutlets didn’t work second room had a worse smell of cigarette smoke
Stayed 3 nights in Feb 2024
Response from HIEX on 19 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

4/10 Poor

Taryn, plantation

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The room we booked wasn’t available. The floor we were put on reeked of pot.
Stayed 1 night in Feb 2024
Response from HIEX on 10 Feb 2024
We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
My stay was excellent. Check-in was quick and easy. The beds in the room were the most comfortable I have ever slept in. I felt like I was sleeping on a cloud. The breakfast in the morning had plenty of options.
Stayed 1 night in Jan 2024
Response from HIEX on 29 Jan 2024
Thank you for the valuable feedback, we are glad you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

Anthony

Travelled with partner
Great service, wonderful breakfast. Really clean hotel. Wonderful visit
Stayed 1 night in Jan 2024
Response from HIEX on 26 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Mikel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it 👌
Stayed 2 nights in Jan 2024
Response from HIEX on 26 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HIEX on 22 Jan 2024
Thank you for the valuable feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIEX on 22 Jan 2024
Thank you for the valuable feedback! We are glad you enjoyed your stay with us.

6/10 Okay

Glenn

Stayed 1 night in Dec 2023
Response from HIEX on 22 Jan 2024
Thank you for the valuable feedback! We apologize for not meeting your expectations.

10/10 Excellent

lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

6/10 Okay

Nilda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for the valuable feedback!

10/10 Excellent

joel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
i dont know they woke me at 845 am. pool aryea was dirty. room haod smell of smokeung
Stayed 1 night in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we apologize that we didn't meet your full expectations.

8/10 Good

REAGAN

Stayed 1 night in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 3 nights in Dec 2023
Response from HIEX on 9 Jan 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEX on 26 Dec 2023
Thank you for the valuable feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIEX on 26 Dec 2023
Thank you for the valuable feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEX on 19 Dec 2023
Thank you for the valuable feedback! We are glad that you enjoyed your stay with us.

4/10 Poor

Shantalle Clarke

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HIEX on 14 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced.

10/10 Excellent

Harris, Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place with a nice pool and hot tub
Stayed 2 nights in Dec 2023
Response from HIEX on 14 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

10/10 Excellent

Harris, Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we needed to be and places we knew. The main parking was limited and the back area seemed a little unsafe.
Response from HIEX on 14 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are glad overall you enjoyed your stay with us. We apologize for not making you more comfortable on the back side of the building.

10/10 Excellent

Shnell

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from HIEX on 8 Dec 2023
Thank you for the valuable feedback! We are glad you enjoyed your stay with us.

6/10 Okay

Peter J.

Liked: Amenities
Property was noisy at night. Young people with loud cars in the parking lot and footsteps and music from other rooms could be heard throughout the night
Stayed 6 nights in Nov 2023
Response from HIEX on 6 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.

10/10 Excellent

JAQULYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEX on 6 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are glad we were able to provide you with the best stay experience which we always strive for, looking forward to having you again.

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HIEX on 6 Dec 2023
Thank you for staying with us. We look forward to welcoming you back.

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express is clean, fun, and fresh!
Stayed 1 night in Nov 2023
Response from HIEX on 1 Dec 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we are glad we provide you with the exceptional service that we strive for. We to see you again in the future.

2/10 Terrible

ahmed

Stayed 1 night in Nov 2023
Response from HIEX on 19 Dec 2023
Thank you for the valuable feedback! We apologize for meeting your expectations.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 1 night in Nov 2023
Response from HIEX on 28 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests.

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
VERY NOISEY
Stayed 2 nights in Nov 2023
Response from HIEX on 28 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. At our hotel, guest satisfaction is our top priority, and we regret and apologize that we were not able to provide you with the exceptional service that we strive for. We hope you will give us another chance to exceed your expectations and provide you with a more enjoyable stay in the future.

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HIEX on 20 Nov 2023
Thank you for your valuable feedback, We look forward to having you again in the near future.

10/10 Excellent

Azim

Liked: Cleanliness, property conditions & facilities
Comfortable and nice to stay.
Stayed 1 night in Nov 2023
Response from HIEX on 15 Nov 2023
Thank you! We are glad to hear that you have enjoyed your stay with us. Looking forward to having you back again in the near future.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job
We had an amazing time
Stayed 1 night in Nov 2023
Response from HIEX on 15 Nov 2023
Thank you! We are glad to hear that you have enjoyed your stay with us. Looking forward to having you back again in the near future.

10/10 Excellent

Lewis

Staff was great Everything was clean and orderly
Stayed 2 nights in Nov 2023
Response from HIEX on 15 Nov 2023
Thank you! We are glad to hear that you have enjoyed your stay with us. Looking forward to having you back again in the near future.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was totally pleased with the facility and the staff. I do not know why the holiday inn express does not receive higher ratings as far as stars ago. The facility was clean, well stocked with everything you needed, friendly, staff, and plenty of parking.
Stayed 1 night in Nov 2023
Response from HIEX on 7 Nov 2023
Thank you for giving us your valuable feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, super comfortable bed.
Stayed 1 night in Oct 2023
Response from HIEX on 7 Nov 2023
Thank you for giving us your valuable feedback. We are glad you enjoyed your stay with us.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Not satisfied.
Disappointed. Room too small, compared with other Holiday Inn Express rooms; no hot water on the morning. Skimped on towels.
Stayed 2 nights in Oct 2023
Response from HIEX on 25 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your valuable input, as it helps us to continually improve our services and provide a better experience for our guests. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. Your comments have been duly noted, and we will address each of the concerns you raised to ensure that similar issues do not occur in the future.