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Reviews of Holiday Inn Express & Suites Hope Mills-Fayetteville Arpt, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Hope Mills-Fayetteville Arpt, an IHG Hotel
3111 N Main St, Hope Mills, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 382 out of 760 reviews" "
Rating 8 - Good. 219 out of 760 reviews" "
Rating 6 - Okay. 81 out of 760 reviews" "
Rating 4 - Poor. 35 out of 760 reviews" "
Rating 2 - Terrible. 43 out of 760 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kendréa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am giving this location a bad rating because they charged my card twice and overdrew my account. I specifically asked them to let me pay at the property as i selected through Expedia. They did three charges which they claim the last one was an authorization hold. Plus the rooms arent that clean. I will never stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Shea M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, especially even when we had a pretty later arrival. All of the staff were incredibly friendly, helpful, and kind. The continental breakfast was beyond and better than what we expected. Rooms were clean and beds were really comfortable.
Stayed 3 nights in May 2024

10/10 Excellent

Diane

Nice place. Parking strangely part of small stores. The price was too high.
Stayed 2 nights in May 2024
Response from Sandy on 15 May 2024
So glad you enjoyed your stay here at the Holiday Inn Express. Our parking is located within the parking lot of our hotel and the small shopping center, which is a part of our facilities. Hope you come and visit with us again.

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
I booke this hotel for my parents and they loved their stay! They made sure to mention how wonderful their stay was and that the staff were so friendly. Thank you for making my parents stay in Hope Mills extra special!!
Stayed 2 nights in Apr 2024
Response from Lance on 9 May 2024
Thank you so much for choosing to stay with us at the Holiday Inn Express. We are delighted that your parents enjoyed their stay, we are looking forward to you all coming back again!

6/10 Okay

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee shop close by.
Stayed 1 night in Apr 2024
Response from Lance on 9 May 2024
Philip, We are glad you chose to stay with us and that you enjoyed your visits at the Coffee Shop that is located in our parking lot. Come back anytime!

10/10 Excellent

Shannon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kaelee and the rest of the staff were great!
Stayed 1 night in Apr 2024
Response from Sandy on 9 May 2024
Shannon, We are glad that Kaelee along with the other staff members made you feel so comfortable. See you soon!

8/10 Good

Yun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Sandy on 9 May 2024
Yun, So glad you enjoyed your stay with us. Our rooms are comfortable, and our staff are always awaiting to satisfy the needs of our guests.

8/10 Good

Jasmine

Stayed 2 nights in Apr 2024
Response from Lance on 9 May 2024
Thank you for staying with us. Hope you visit us again soon!

10/10 Excellent

jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sandy on 15 Apr 2024
Thank You for your review We are happy you enjoyed your stay with us.

10/10 Excellent

Charandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Everything Ok
Stayed 1 night in Apr 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

2/10 Terrible

Ebony

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Lance on 9 May 2024
Ebony, thank you for your review. We hope to see you again and our desire is to meet your expectations!

6/10 Okay

Michelle

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Lance on 9 May 2024
Thank you recently staying with us Michelle. Glad you enjoyed your stay!

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess
Stayed 1 night in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

10/10 Excellent

Jayron

Stayed 1 night in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

10/10 Excellent

LORELEI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeepers and breakfast staff were exceptionally friendly. Breakfast was very good.
Stayed 3 nights in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

8/10 Good

Rahsaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frogs in the back of the property made it hard to sleep other than that it was a decent stay.
Stayed 1 night in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay for 1 night as we made our way to South Carolina. This hotel was just right. Not expensive but safe and clean.
Stayed 1 night in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

8/10 Good

Fred, Diana

Stayed 2 nights in Mar 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

6/10 Okay

Sarah

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service
Location was perfect. My biggest issues were there was only 1 elevator and the food was simply okay. Staff were nice, friendly and helpful. I would only stay there because of the convenience of everything
Stayed 2 nights in Feb 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

8/10 Good

Panayote

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

8/10 Good

Patricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was breakfast was supposed to be served at 6am per the check-in brief but it was not ready or setup and that was a major selling point over cheaper/convenient hotels. Unfortunately I was on a tight timeline so that significantly affected my plans.
Stayed 2 nights in Feb 2024

10/10 Excellent

Connie

Stayed 1 night in Feb 2024
Response from Sandy on 15 Apr 2024
Thank you for your review we are glad to here you have a enjoyable stay with us.

4/10 Poor

Michael

Stayed 2 nights in Feb 2024
Response from Sandy on 9 May 2024
Michael,So glad you chose to stay with us here at Holiday Inn Express of Hope Mills. Hope to have you back soon.

8/10 Good

Chris

Stayed 3 nights in Feb 2024
Response from Sandy on 9 May 2024
We were happy to have you stay with us Chris. Hopefully you will choose to stay with us again!

6/10 Okay

Cheryle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Doron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike: The location wasn’t ideal due to traffic and having to make a U-Turn at a light to get there and pulling out the lot took time due to the amount of traffic.
Stayed 1 night in Dec 2023

10/10 Excellent

musicuproar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. There were a lot of options for breakfast which was a plus.
Stayed 1 night in Feb 2024
Response from Sandy on 5 Feb 2024
Thank you for the review we look forward to you staying with us again

8/10 Good

gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sandy on 5 Feb 2024
Thank you for your review we look forward to you staying with us again

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom tub area was a little outdated and old. Besides that everything was excellent.
Stayed 2 nights in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

8/10 Good

Christopher

It’s clean and the staff was friendly. No issues
Stayed 1 night in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great hotel! Newly renovated! Traveling for a cheer competition and just needed a place to sleep for the night. This place exceeded all expectations
Stayed 1 night in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Shamicka

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and the continental breakfast was amazing.
Stayed 1 night in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

6/10 Okay

Tracie

Disliked: Cleanliness, property conditions & facilities
Breakfast wasn't good. First room TV picture kept freezing and shower did not drain properly. Front desk allowed room change, however that room has dead bugs(spider)near balcony door. Room changed for third time-TV worked and bug free.
Stayed 2 nights in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for your review. I am sorry that you had issues while you were here we are working hard on all your issues,please try us again

4/10 Poor

LISE, Dover

Disliked: Staff & service
Paid for the room with a card, when they went to put a security deposit on the same card they said it was denied. I paid for the hotel room PLUS dinner within the last hour. Apparently they don’t know how to run a card
Stayed 1 night in Jan 2024

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Snady on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

10/10 Excellent

Tamarcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was good
Stayed 3 nights in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you for the great review we are very glad you enjoyed your stay and we look forward to you staying with us again.

2/10 Terrible

Anastasia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place but a bit of a drive off I 95, otherwise it is a good place for a night stay. Front desk was very helpful
Stayed 1 night in Dec 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly enough and the room was clean and quiet and everything felt updated
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
We just needed a place to stay for a night, that we could get a breakfast in the morning. We stayed here years ago and again just recently which has a breakfast that goes with room. The accommodations were very nice and so was the staff. We would not hesitate to book a room here if in the area or visiting with family members again.
Stayed 1 night in Dec 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

6/10 Okay

Melissa, Jacksonville

Stayed 1 night in Dec 2023

10/10 Excellent

Lori, MIDDLETOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sandy on 11 Dec 2023
Thank you for the great review. We look forward to you staying with us again. Happy Holidays

10/10 Excellent

Calvin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sandy on 25 Dec 2023
Thank you for the Review. Happy Holidays

10/10 Excellent

Holland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paula at the front desk was probably the nicest person that I have ever met. The room was great, I'll definitely stay here again the next time I'm in the area
Stayed 1 night in Dec 2023
Response from Sandy on 11 Dec 2023
Thank you for your great review. We will let Paula know that you very pleased with her outgoing hospitality in helping with your check in. Hope you have a Happy Holiday