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Reviews of Avid Hotels Fayetteville West, An IHG Hotel

2 out of 5
Avid Hotels Fayetteville West, An IHG Hotel
3350 W JEWELL RD, Fayetteville, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 411 out of 574 reviews" "
Rating 8 - Good. 99 out of 574 reviews" "
Rating 6 - Okay. 39 out of 574 reviews" "
Rating 4 - Poor. 11 out of 574 reviews" "
Rating 2 - Terrible. 14 out of 574 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay!
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Liked: Amenities
👍
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Stayed 1 night in May 2024

10/10 Excellent

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Apr 2024

10/10 Excellent

Jhonatan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a pond with ducks right beside hotel. It was beautiful! The staff is amazing! Room is great! Super quiet area!
Stayed 1 night in Apr 2024

6/10 Okay

Abigail, Frisco

Travelled with partner
Liked: Cleanliness
It was fine for the price. We were going to see our son and for whatever reason every other hotel was booked or too expensive. The lobby was fine and they provided a good breakfast that they kept stocked. Premade breakfast's sandwiches, snack bars, muffins, oatmeal, etc. simple. But did the trick. The employees did an excellent job to keep it stocked and keep the tables clean ready for the next round of customers. The coffee bar was great! They had plenty of condiments, plates, forks, napkins, etc. The room was average. Clean, but very small. The sheets did not fit well and came off the matress. The pillows sucked. We stayed two nights. When we were gone during the second day, they came in and replaced the towels but did not remake the bed or clean anything. That sucked. I had to refit the crappy sheets and wipe down the room. If we go back, we will look for another place unless that’s the cheapest place. We were there just to visit our son and we’re not going to be in the room much. Not a nice part of town but had a Walmart close and was not too far from campus. It was fine for what we needed. But so glad to be home and sleeping in a comfortable bed This one was not great. But everything down stairs, customer service, breakfast, cleanliness was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jaylen

Stayed 1 night in Apr 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were not overpowered by a odorizer. The beds were comfortable. The coffee bar was wonderful (best hotel coffee I have had). Great stay!
Stayed 1 night in Apr 2024

8/10 Good

Kerry

Stayed 1 night in Apr 2024

10/10 Excellent

Margaret, PEEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Room clean and comfortable. 24 hour coffee service!
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed, Lanham

Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Maggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly set up for business folks on the go. Well set up for our needs, quiet, and my room had a view of the pond. The coffee and breakfast was decent and convenient.
Stayed 4 nights in Apr 2024

6/10 Okay

Melanie

Liked: Amenities
I liked no fuss checking in & out, and the room cost. Didn't like other peoples hair in the shower & bathroom floor, terribly scuffed bedroom walls & not well tended to (cleanliness) food/bev area.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent beds and pillows. The electronic doors do some kind of reset just before 5 am, which freaked me out because it sounded like someone at the door, otherwise there were no random noises and no traffic noises. Very good sleeping environment. Super clean.
Stayed 1 night in Apr 2024

6/10 Okay

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Man Chung, North York

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location
Stayed 3 nights in Apr 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very clean and convenient to many activities in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Norman

Travelled with partner
Nice, clean hotel with friendly staff. We had a quiet night in a comfortable bed. Modern and sleek look throughout, but not plush by any means. Recommended.
Stayed 1 night in Apr 2024

8/10 Good

jerry, little rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer facility, clean and comfortable. Had everything you need.
Stayed 2 nights in Apr 2024

10/10 Excellent

Melchisedec

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and clean I wish all hotels could be more like this one
Stayed 1 night in Apr 2024

10/10 Excellent

Nathalie, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an Avid, will definitely not be the last. Easy location, brand new, very clean. Staff was friendly and helpful. Got a great night’s sleep- good mattress and pillows. Good continental breakfast, many different options.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness
Fire alarm went off all night
Stayed 1 night in Apr 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us, staff did a greatjob
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Clean and like new!
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for the price
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that worked while we were there went above and beyond to ensure that our stay was safe and clean. The breakfast is amazing with many choices and free coffee all day. What a deal for the price.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dirty outside with unsavory people smoking in parking lot
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah, Grafton

Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff - very friendly and helpful
Stayed 5 nights in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first time to stay at an AVID Hotel and we will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Liked: Newness, breakfast Disliked: Charge on credit card for $25.for things we didn't order in the first place & not informing me.,check-in clerk talked so fast me or my wife could barley understand her. I've stayed in less expensive hotels that had coffee pot in room, this one didn't.
Stayed 2 nights in Mar 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Solar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The towers are extremely thin but everything else was perfect
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynde

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire room was filthy my bathroom had hair all over the floor and shower makeup and hair all in my bed no towels or tissoin the bathroom for two whole days I called front desk three times and there was no resolution at all and the building is in the bad hood with killings rapes and robbery happens often
Stayed 4 nights in Feb 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Mar 2024

10/10 Excellent

Taja

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Casie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 2 nights in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Casie. Thanks for your feedback. We're happy to read that the staff was friendly and accommodating. We appreciate your business and hope to see you again.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Andrew. We're happy to read that we earned a 10 out of 10 rating on your recent stay. Thank you for taking the time to let everyone know. We appreciate your business and hope to see you soon.

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Alexandria. Thanks for your business and taking the time to post a rating. We love those great ratings and hope to see you again!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern touches. Quiet hotel and clean
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Debbie. Thank you for taking the time to post a review and to let everyone know we are a clean and quiet hotel. We take great pride in our service and cleanliness and are gratified when we read that we've succeeded. Thanks for staying with us!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of towels, shampoo, nice shower area,big screen tv
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Theresa. Thank you for the review and the great score. Thanks also for sharing the features of the guest room that you enjoyed. We appreciate your business and look forward to your next stay.

10/10 Excellent

Cynde

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this motel pure luxury
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Cynde. Wow. That's a great compliment! I will share this with our staff. Thanks for staying with us and taking the time to post this review.

10/10 Excellent

Cynde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything except the beds were great the beds were extremely to uncomfortable and hard
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Cynde. We're glad to read that everything (except the beds) were great. Mattress hardness is such a personal preference that sometimes we don't get it right. Our apologies. We do appreciate your business and your honest feedback.

10/10 Excellent

KHARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel , great staff, just the sheets had blk fuzz all over the inside of the bed. Other then that great hotel
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello Khara. I remember talking to you when you checked out and we discussed the fuzz balls clinging to the bottom of the duvet cover. It was a bizarre occurrence and we have yet to find the cause. You can rest assured that we checked our other rooms that day and found no other issues. We're glad you enjoyed all the other aspects of the hotel and we hope to see you again.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kevin on 10 Mar 2024
Hello April. Thanks for staying with us and taking the time to post a rating. We're glad to see we earned a 10 out of 10 and hope that you return soon.