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"Will not return period"

"I was given an "upgrade" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The "upgrade" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like it had been hit by a tornado, and the extremely rude staff. I will definitely not book there again, which is unfortunate because the location is ideal. "

"The good news: Guadalupe and her kitchen staff were very friendly and helpful. She made the biscuits from scratch and was constantly checking to see that all was good. The room was missing a remote for the TV, a hair dryer, and a coffee pot. The guy at the desk in the lobby in the evening made no effort to help. The only thing replaced during our 2-day stay was the hair dryer."

"Staff was super friendly. The views were great. Everything was within walking distance. Would definitely stay there again. "

"The bathroom door looked like someo e tried to punch a hole in it. There were bugs in the room. The staff was great. The neighbors in the room above mine was really noisy as was the ones down the hall. "

"Convenient airport shuttle. Spacious room. Quiet. Friendly staff. Good Wi-Fi. On-site restaurant is rather noisy and the air conditioning was set too high. The only other food within walking distance is a barbecue joint. "

"The pictures online look much different than what the property actually looks like. The property didn’t seem to be in a great area, and when we tried to check in around 10pm we found that the hotel had given our room away. They claimed they had tried to contact us, but when I said we had booked through the app they then said they had tried to contact us through the hotels.com app. They claimed not to have any room left that night, which we decided was probably for the better anyway."

"Excellent as always "

"We weren’t there very long because we had to get to the airport very early. Everything was great though. Very clean. Quiet."