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Reviews of Country Inn & Suites by Radisson, Fairview Heights, IL

3 out of 5
Country Inn & Suites by Radisson, Fairview Heights, IL
140 Ludwig Drive, Fairview Heights, IL

Reviews

7.2

Good

Rating 10 - Excellent. 175 out of 582 reviews" "
Rating 8 - Good. 163 out of 582 reviews" "
Rating 6 - Okay. 130 out of 582 reviews" "
Rating 4 - Poor. 53 out of 582 reviews" "
Rating 2 - Terrible. 61 out of 582 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Staff & service
Front desk staff was more interested in a personal phone call than addressing my check-in. Quite rude.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Joseph, We regret to hear about your experience and apologize for any inconvenience caused. Our team's primary focus is providing excellent service to all guests, and we take your feedback seriously to ensure we improve in this aspect. Your comments will be addressed with the team for further training and improvement.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Oscar,We're excited to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back soon!

2/10 Terrible

Phylicia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a MASSIVE tick crawling around the headboard. The bathroom smelled like piss. The bath mat inside the tub was pulling up and the water would sit in the bottom of the tub and not drain. The A/C kept freezing, thus it wouldn’t blow any cold air. The sheets had black stains on them. And the room smelled like sweat. I will *never* stay here or recommend it and am waiting to hear back about my refund. The staff was very lackadaisical as if the conditions of the hotel were normal.
Stayed 3 nights in May 2024
Response from Manager on 14 May 2024
Hello Phylicia, I'm sorry to hear about the issues you encountered during your stay. Guest feedback is crucial for us to improve our services and I encourage you to directly contact management regarding any refund inquiries. We appreciate you bringing these concerns to our attention for further review and action.

2/10 Terrible

Justin

Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Justin, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us with any details from your stay so we can address your concerns and make improvements for our future guests.

2/10 Terrible

Richard Longacre

Travelled with family
Disliked: Staff & service
Accidentally hit submit with the wrong day. Expedia tried to help but they would not do a refund. The proper person to talk to was never there. I had to get a reservation for the next night elsewhere.
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Richard Longacre,We apologize for any inconvenience you experienced with your reservation. For any concerns regarding refunds or reservation adjustments, we kindly advise reaching out directly to our management team for further assistance. Your feedback is valuable, and we hope to welcome you back for a more seamless stay in the future.

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are always very comfortable.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Sandra,We are thrilled to hear that you found our beds comfortable during your stay. Your comfort is our top priority. We hope to welcome you back soon for another restful stay with us.

6/10 Okay

Suzanne

Liked: Staff & service
Staff were friendly
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Suzanne, We are pleased to hear that you found our staff to be friendly during your stay. We strive to provide exceptional service to all our guests. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Jeremy, We value your opinion and would love to hear more about your stay. Please reach out to us so we can address any concerns you may have.

10/10 Excellent

Joan, Brimfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lots of restaurants right by the hotel. Also right on the interstate so noisy but ok. Not a fancy place but adequate for a nights sleep.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Joan,We appreciate your feedback about our convenient location near restaurants and the interstate. Your comments on the hotel being suitable for a restful night are noted. We welcome the opportunity to host you again for your future stays.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Sandra,We are delighted to hear that you had a comfortable stay with us. Your feedback is valuable to us, and we hope to welcome you back in the future.

6/10 Okay

Georgia

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I didn't like the mattresses... so hared.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Georgia, We regret to hear about your disappointment with the mattresses during your stay. Your feedback is valuable, and we will share it with our team for future improvements. We appreciate you bringing this to our attention and apologize for any inconvenience caused.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will return
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Samantha,We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel for your stay.

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was not very clean it looked like nothing had been dusted off in a long time. The lighting was terrible in the bathroom. Everything was older. Tv was dirty. For the price it just was not very nice or well kept and I was disappointed.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Jessica, We regret to hear about your experience and appreciate your feedback. Please know that we strive to maintain high cleanliness standards and offer comfortable accommodations. Your comments will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.

4/10 Poor

T.

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was kind of disappointed in this hotel, considering the ratings and price. The bathroom didn't have washcloths, so I had the inconvenience of having to go get them from the front desk. One of the dry towels appeared to be moist. The shower curtain looked like it had old blood or poop stain on it. The television screen was very damaged, so the picture was terrible. I was concerned that I'd be charged for it with the overpriced deposit ($100), so I told the man at the front desk, and he said he already knew about it (disappointing).The traffic could be heard so loud through the window, that we thought the window was open. Overall, it was just a terrible experience, considering it costed more than most of the surrounding hotels. I was extremely disappointed.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello T., We regret to hear about the inconveniences you faced during your stay. Rest assured, your feedback will be shared with our team for further improvement. We encourage guests to reach out to management directly to address any concerns for a better experience next time.

8/10 Good

Steve

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Manager on 17 Apr 2024
Hello Steve, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

German

Liked: Staff & service, property conditions & facilities
Over all good Experience.
Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello German, We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello Marek, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello James, We appreciate you taking the time to leave your feedback. Should you wish to discuss your experience further, please feel free to reach out to our management team.

8/10 Good

Christopher, Clinton

Travelled with family
Liked: Amenities
Nice relaxing rooms
Stayed 3 nights in Mar 2024
Response from Manager on 17 Apr 2024
Hello Christopher, We are glad to hear that you found our rooms relaxing during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Poor

Kendra

Travelled with partner
Disliked: Property conditions & facilities
Such an icky place…our room was dingy, run down, and dirty. The upholstered chair was stained and so gross we wondered why the management would leave such a filthy piece of furniture in a hotel room. The breakfast was as minimal as they could make it, with powdered eggs, empty coffee pots and no fresh options. This place looks and runs like they’re doing the minimum - no pride in caring for the facility or the guests. There are 5 other hotels a walk away…choose one of those.
Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello Kendra, We appreciate you sharing your feedback with us. We regret to hear that your experience did not meet your expectations, and we apologize for any inconveniences you encountered during your stay. Your comments will be shared with the appropriate team members for further review and improvement. Our goal is to provide a quality stay for all our guests, and we will take your feedback seriously to ensure future guests have a more positive experience.

4/10 Poor

Jackie C

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Location and price was good. Beds terrible, not a good sleep. Fridge didn't work, bathroom was tiny and lighting was bad
Stayed 1 night in Mar 2024
Response from Manager on 17 Apr 2024
Hello Jackie C, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team to ensure we continue to improve our guest experience. We hope to welcome you back in the future to provide you with a more comfortable stay.

8/10 Good

Sylvester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024
Response from Manager on 17 Apr 2024
Hello Sylvester, Thank you for sharing your feedback with us. We appreciate your comments regarding breakfast and will forward them to the relevant team for further review. We strive to continuously improve our services to enhance our guests' overall experience.

10/10 Excellent

Lee

Stayed 1 night in Feb 2024
Response from Manager on 17 Apr 2024
Hello Lee,We are delighted to hear that you had a wonderful stay with us! Should you have any more feedback to share, please don't hesitate to reach out so we can address any concerns. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

mistee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms.
Stayed 1 night in Feb 2024
Response from Manager on 17 Apr 2024
Hello mistee,We are delighted to hear that you found our staff welcoming and your room up to standard. We appreciate your positive feedback and hope to welcome you back again in the future.

4/10 Poor

Chad

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The dirty stay
One of dirtiest places we have ever stayed, the family that’s run this hotel is the cleaning staff, our room was very dirty, definitely some repairs needed all over the hotel, table that coffee pots were on was completely damaged on the top, most breakfast items both days were not available until they were asked for, pool was down first day wasn’t notify of that at time of booking, our boys had separate room there air did not work so front desk told them to open the window in their room. Won’t stay here again better option would be Hampton inn or Drury.
Stayed 2 nights in Jan 2024
Response from Manager on 17 Apr 2024
Hello Chad, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments will be shared with our team for further review and improvement purposes. We strive to provide a comfortable stay for all our guests. Thank you for sharing your thoughts, we take all feedback seriously.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had reservation for 2 rooms, check in time is at 3pm and i arrived at 530pm, we were checked in and given our 2 rooms, went upstairs and 1 of the rooms was still being cleaned and the 2nd room had not been cleaned yet so back down to the front desk, they switched the rooms so back up stairs we go. I ended up with a king room which is not what i reserved and their was bloody crusty snot in several spots on the curtains, hair on the counter in the bathroom, what looks like blood on the carpet, the shower head has rust all over it, the mirror was dirty, their was wet toilet paper stuck to the sink, oh speaking of toilet paper their was only a quarter of a roll if that and no extra roll in the room. This place is disgusting. I wish their was a place in here to upload photos because i have many.
Stayed 1 night in Jan 2024
Response from Manager on 17 Apr 2024
Hello Mary, Thank you for sharing your feedback with us. We're sorry to hear about the challenges you faced during your recent stay. Rest assured that we take cleanliness seriously, and we appreciate you bringing this to our attention. Your comments will be passed along to our housekeeping team for review and improvement. Should you have any further concerns, please do not hesitate to reach out to our management team directly.

6/10 Okay

glenn

Liked: Staff & service
Manager was extremely good! Went above and beyond to find a room that wouldn’t be so noisy and away from traffic.
Stayed 1 night in Jan 2024
Response from Manager on 17 Apr 2024
Hello glenn, We appreciate your kind words regarding our manager's service and efforts to accommodate your request for a quieter room away from traffic. Your satisfaction is our priority, and we are delighted to hear that you had a positive experience during your stay with us. Thank you for sharing your feedback.

10/10 Excellent

Kissie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning this spring to Illinois and staying at this hotel again. I would recommend staying there if you’re looking for something quite & Comfortable. It’s close to restaurants, the Mall and the Highway!!
Stayed 1 night in Jan 2024
Response from Manager on 17 Apr 2024
Hello Kissie,We are delighted to hear that you enjoyed your stay and found our hotel to be quiet and comfortable. We appreciate your recommendation and look forward to welcoming you back this spring. Our convenient location near restaurants, the mall, and the highway aims to make your stay both enjoyable and hassle-free!

4/10 Poor

Craig

Liked: Property conditions & facilities
Disliked: Cleanliness
Our rooms were dirty. Hair on the beds and stains on the top sheet. One room still had other peoples trash left in it.
Stayed 1 night in Jan 2024
Response from Manager on 17 Apr 2024
Hello Craig, We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our housekeeping team to ensure our high standards are met. Should you have any further concerns, please contact our management team directly for assistance with your issues.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 17 Apr 2024
Hello Andrew, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 17 Apr 2024
Hello Eric, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Manager on 17 Apr 2024
Hello Mark,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place for two college kids to stay while on their siblings trip.
Stayed 2 nights in Dec 2023
Response from Manager on 17 Apr 2024
Hello Erika,We're delighted to hear you found our hotel suitable for your trip with your sibling. We strive to provide a comfortable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back for more memorable stays in the future.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 20 Dec 2023
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

8/10 Good

Kendall

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Gateway Dirt Nationals
Came in for the weekend for an Event at The Dome. Was allowed to check in a little early since we were downtown all night. Solid hotel to get a shower, sleep, and it’s pretty clean. It’s close to a lot of places to eat/shop. Highway is very close to hotel so bring ear plugs if you don’t like road noise.
Stayed 2 nights in Dec 2023
Response from GM on 20 Dec 2023
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

8/10 Good

Bryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet during our stay
Stayed 2 nights in Dec 2023
Response from GM on 20 Dec 2023
We are glad you had a pleasant experience at our hotel. We look forward to seeing you on your next trip to our area.

4/10 Poor

Todd

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not very clean! No sense of urgency! Breakfast bar was cold! Had to heat up my biscuits in the toaster for my biscuits and gravy! Very disappointed!
Response from General Manager on 29 Nov 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

10/10 Excellent

Jennell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the two rooms had been going through some repairs. It had not been cleaned. There was caulking and dust in the bathroom that needed to be cleaned up.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for your review. We appreciate you taking the time to complete it. We take all reviews seriously to improve our service. We will make sure to provide you a pleasant stay. Hope you choose to stay with us again soon.

6/10 Okay

James

I arrived at 8 PM and was assigned to my room, but when I got to the room, they were still cleaning it. After she was finished, there was still white flaky stuff on the carpet, and a dirty sock on the floor. When I called her back in She corrected it as quickly as she could
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

6/10 Okay

Kenya

Travelled with family
Disliked: Property conditions & facilities
This was a decent hotel. However, the bathroom was not very clean. Also, the elevator was having issues during our stay and they tried to fix it themselves.
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Thank you for posting a review. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. We hope you will choose to stay with us another time in the future.

4/10 Poor

catherine, oconomowoc

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
one roll of toilet paper, no kleenex, no clock-had to ring desk bell 6 times before staff appeared to assist with check out. was charged extra $100 on arrival to be refunded at check out. Still awaiting refund although was told it would immediately be put back on my card. would not recommend this hotel
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Thank you for your review. We do keep toiler papers and kleenex at the front desk for the guests. We do put the deposit right away upon check out. We apologize that your stay didn't meet your expectations. We hope you will choose to stay with us another time in the future.

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No hot water. Our room very small as it was the room next to elevator which took some of our room space.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Thank you for posting a review. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. We hope you will choose to stay with us another time in the future.

10/10 Excellent

Davin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was relatively quiet, staff were courteous and helpful.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Thank you for your review. We appreciate you taking the time to complete it. We take all reviews seriously to improve our service. Hope you choose to stay with us again soon.

8/10 Good

Sharon

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Disappointing
Staff and service was good. Nice property, great potential but cleaning was sub-par. Lobby was nice and bright. Room was a good size. Room appeared to have not much cleaning. Sheets looked questionable, did not lay on them. Bathroom appeared to not have been swept (plastic wrapper, obvious long hair strands) and shower soap tray had used "crusty" bits of soap/other.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

6/10 Okay

Stan

Liked: Cleanliness, property conditions & facilities, room comfort
Good breakfast, noisy room
I pleasantly surprised by the breakfast. Nice from adjacent interstate was disruptive to a good nights sleep. Better windows could do wonders for the sound proofing.
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

2/10 Terrible

Stephanie

Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
We apologize that your stay didn't meet your expectations. All our reviews are taken very seriously and we strive to address all points raised by our guests. Your issues have been noted and we will work with all concerned, so this won't happen again. We hope you will choose to stay with us another time in the future.

10/10 Excellent

Dixie-Lee

Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

6/10 Okay

Jan

Travelled with family
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

10/10 Excellent

Joleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, except I think they could add more tables and chairs in their breakfast area. Also, the ice machine was not working and so guest had no way to get iced drinks.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
We are so glad you enjoyed your stay. We will be looking forward to seeing you again.