Lobby

Reviews of Best Western Plus Fairfield Hotel

2.5 out of 5
Best Western Plus Fairfield Hotel
100 Kings Highway Cutoff, Fairfield, CT

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1002 reviews" "
Rating 8 - Good. 369 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 75 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Devin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Needed it for a weekend. I had a family event nearby. It was close enough to all the places I need to be.
Stayed 1 night in Mar 2024
Response from M on 28 Mar 2024
Devin, We're glad to have been conveniently located for your family event! Thank you for choosing us for your weekend stay.

8/10 Good

Seiichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street is relatively quiet. No much to do, see, or eat without a car
Stayed 3 nights in Jan 2024
Response from M on 22 Mar 2024
Seiichi, We appreciate your feedback. Thank you.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had excellent service staff was excellent very clean room was very clean also and plenty of parking in space for my vehicle and I also liked the complementary breakfast.
Stayed 2 nights in Mar 2024
Response from M on 8 Mar 2024
Edward, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Our dedicated staff takes pride in providing excellent service, and we're delighted that you found our rooms and facilities to be clean and comfortable. It's great to know that you appreciated our ample parking space and enjoyed the complimentary breakfast. Your feedback means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future! Safe travels!

10/10 Excellent

Timothy

Business traveller
Liked: Amenities
Very clean room and bathroom quiet location no road noise
Stayed 5 nights in Mar 2024
Response from M on 8 Mar 2024
We're delighted you enjoyed a peaceful stay with us, appreciating our spotlessly clean rooms and serene, noise-free environment!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very good beds, but construction odors, and rather expensive for this property, the breakfast and the "work out room".
Stayed 1 night in Feb 2024
Response from M on 26 Feb 2024
George, Thank you for your feedback! We're delighted to hear you enjoyed our comfortable beds. We appreciate your insights on construction odors and pricing concerns. We'll certainly look into improving those aspects to provide an even better experience. Your comments are invaluable to us, and we hope to welcome you back for an enhanced stay.

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
The morning breakfast was a bit catastrophic. The pancake machine didnt work and the sausage and potatoes were salty. There is a section that is still under construction,however the hotel overall was fairly clean. The night staff was more pleasant than the day staff. Its a decent location between fairfield and bridgeport.
Stayed 1 night in Feb 2024
Response from M on 26 Feb 2024
Melanie, Thank you for sharing your experience. We apologize for the breakfast issues and construction inconvenience. We'll address the concerns promptly. Delighted to hear about the overall cleanliness. We appreciate your feedback on the staff, and we hope to improve your experience during your next visit.

8/10 Good

Romona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from M on 8 Feb 2024
Thank you for staying with us.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly adequate for the expense. A few mixups like booking the wrong number of beds in the room due to confusing room type language. Also experienced technical issues with key cards suddenly not working. Otherwise, an above average experience.
Stayed 4 nights in Jan 2024
Response from M on 1 Feb 2024
Tara, Thank you for sharing your experience. We appreciate your feedback and apologize for any mixups encountered. We'll address the concerns raised to enhance our service. We're pleased to hear you had an overall above-average stay. We look forward to hosting you again.

10/10 Excellent

Aldona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable with homie feel
Stayed 1 night in Jan 2024
Response from M on 18 Jan 2024
Aldona, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

10/10 Excellent

Music

Great
Response from M on 18 Jan 2024
Music, Thank you so much for taking the time to leave us this amazing review.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 18 Jan 2024
Thank you for staying with us.

8/10 Good

KAREN, Bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from M on 18 Jan 2024
Thank you for staying with us.

2/10 Terrible

Emily

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Smelled like a dirty toilet bowl. Checked out after being there for one hour
Stayed 1 night in Dec 2023
Response from M on 31 Dec 2023
Emily, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from M on 31 Dec 2023
Thomas, Thank you for staying with us.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Stayed the weekend with my son, attending one his WWE wrestling events. Hotel front desk personal very friendly, the room was very clean, no problems with my stay, all was good.
Stayed 1 night in Dec 2023
Response from M on 31 Dec 2023
Thanks for the awesome review, Manuel! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Juan Carlos

Stayed 3 nights in Nov 2023
Response from M on 31 Dec 2023
Thank you for staying with us.

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff and service. Pls is immaculate
Stayed 2 nights in Nov 2023
Response from M on 30 Nov 2023
Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water was kind of cold over all good
Stayed 1 night in Nov 2023
Response from M on 30 Nov 2023
Roberto, Thank you for your feedback. We will be addressing your concerns.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was clean. Staff was helpful. Doors are loud when they close.
Stayed 2 nights in Nov 2023
Response from M on 30 Nov 2023
John, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from M on 30 Nov 2023
Thank you for staying with us.

4/10 Poor

Lisa

Business traveller
Disliked: Amenities
Though from first look it looks nice the parking is not the greatest. The noise from highway is extremely bad. But the worst was the bug (cockroach) I found on the wall and managements response is they have pest control come in weekly and I should give them a try again. NO THANKS I do not want to run risk of bringing anything to my home.
Stayed 2 nights in Nov 2023
Response from M on 30 Nov 2023
Lisa, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

8/10 Good

Rogerson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on 30 Nov 2023
Thank you for staying with us.

6/10 Okay

Christopher

Issues with the toilet. Bed not comfortable
Stayed 1 night in Nov 2023
Response from M on 10 Nov 2023
Chrispoher, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hospitality, clean room and free parking. We enjoyed our stay. Thank you
Stayed 1 night in Oct 2023
Response from M on 2 Nov 2023
Elizabeth, Thank you so much for taking the time to leave us this amazing review.

10/10 Excellent

Kristine, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and property was clean
Stayed 1 night in Oct 2023
Response from M on 2 Nov 2023
Kristine, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

8/10 Good

James

Travelled with partner
Room was small but well appointed. Good breakfast.
Stayed 2 nights in Oct 2023
Response from M on 2 Nov 2023
James, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on 25 Oct 2023
Thank you for staying with us.

4/10 Poor

Arthur

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
1.5 Star Venue
Rooms were unhygienic. Old smelly rugs and room doors. Bathroom was outdated but hygienic. The layout of the hotel is like a maze. Breakfast was a carbohydrate feast. Completely overpriced for what you get. Staff is hospitable.
Stayed 3 nights in Oct 2023
Response from M on 25 Oct 2023
Arthur, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great location next to the HWY. The building is clean and maintained to a high standard. The staff is very friendly.
Stayed 1 night in Oct 2023
Response from M on 25 Oct 2023
Alex, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The reception desk when we checked in was extremely friendly and courteous. Checking out was a breeze and it was nice to be able to eat something before leaving. Coffee also was really good.
Stayed 1 night in Oct 2023
Response from M on 25 Oct 2023
Michele, Thank you so much for your valued and appreciated feedback about our property. We hope that you will consider staying with us again soon so we can give you better service than before!

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on 25 Oct 2023
Marshall, Thank you for staying with us.

8/10 Good

Juan Carlos

Stayed 5 nights in Oct 2023
Response from M on 16 Oct 2023
Thank you for staying with us.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a pleasant place to stay
Stayed 2 nights in Oct 2023
Response from M on 16 Oct 2023
Frank, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and affordable for one-night visit.
Stayed 1 night in Oct 2023
Response from M on 16 Oct 2023
Samuel, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from M on 16 Oct 2023
Thank you for staying with us.

6/10 Okay

Diane

Travelled with family, Business traveller
Disliked: Amenities
The space was clean and very close to 95. The breakfast was very lacking.
Stayed 1 night in Oct 2023
Response from M on 16 Oct 2023
Diane, Thank you so much for taking the time to leave us this amazing review.

10/10 Excellent

Marquasia

Travelled with family, Business traveller
Liked: Amenities
Clean hotel ,clean property .nice staff , free good breakfast
Stayed 1 night in Oct 2023
Response from M on 16 Oct 2023
Marquasia, Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from M on 16 Oct 2023
Thank you for staying with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bice
Stayed 1 night in Oct 2023
Response from Raj on 9 Oct 2023
Thomas, We value your business and appreciate your feedback. Thank you.

2/10 Terrible

keith

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Right on the highway, so extremely loud all night. Room smelled and was not clean
Stayed 2 nights in Oct 2023
Response from Raj on 9 Oct 2023
Keith, Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Raj on 9 Oct 2023
Thank you for staying with us.

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Loud
This hotel was modern, clean and the staff friendly but the highway noise was so loud it contributed to poor sleep. If your room isn’t facing the highway or adjacent you may not experience this, but I would not consider staying here again due to the road noise.
Stayed 2 nights in Sep 2023
Response from Raj on 9 Oct 2023
Charlotte, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

10/10 Excellent

Maria Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Raj on 9 Oct 2023
Thank you for staying with us.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse staff ever
Stayed 1 night in Sep 2023
Response from Raj on 9 Oct 2023
Sorry for missing the mark. Please let us know what went wrong during your stay with us. We look forward to earn your business.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Natalie, Thank you so much for taking the time to leave us this amazing review.

2/10 Terrible

Paul

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Raj on 9 Oct 2023
Thank you for staying with us.

8/10 Good

adriano

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Nice. Nothing special, but the service was very nice and the room was clean and very comfortable.
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Adriano, We are so grateful for your kind words. Thanks for sharing your review with us and the community.

10/10 Excellent

Yordanis

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Thanks for staying with us.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
I was very satisfied enjoyed my stay
Stayed 1 night in Sep 2023
Response from M on 16 Oct 2023
Priscilla, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Raj on 2 Oct 2023
Thanks for staying with us.