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"Really friendly and helpful staff"

"Reception staff excellent and nice hotel. Staff in lounge bar were disinterested and bar lacked atmosphere. "

"Very close to the sea, plenty of things around, not far from the town centre"

"Love coming to the Grand hotel it’s so welcoming & love the cosy atmosphere at reception & the bar area "

"Yes"

"Great hotel right in the centre of the city. Great facilities"

"The staff were very friendly and helpful. The room was lovely - spacious and clean. The breakfast had everything you could want and there was ample serving tome for both early and late risers! Access to rooms was secure. I loved the way there was an additional lift down to the harbour level so you didn’t need to trek round! I’m not a gym person but the facilities were there if you wanted them. Would definitely return! Thank you 😊 "

"The thermostats controlling the aircon/heaters were mounted directly in line with the heater outlets so that whenever the heater kicked in the thermostat immediately thought the room had reached the right temperature. This comical setup had been installed in our bedroom and also my sister's room. The name of the installers was, amazingly, printed on the units. The hotel management would be well advised to get the installers back to correct the locations of the thermostats - at no cost to them. Apart from this issue the hotel is a real treasure with a brilliant restaurant. This was our second stay. "

"Beautifully refurbished former department store - full of character and friendly staff."