"We were really disappointed by the poor quality of service or customer attention. This is obviously a large, corporate conference hotel, but there was a strong sense that the staff did not care.
There is a cumbersome lift system that is slow and unreliable, and you can't even access the toilet in the lobby without a key card. Check-in is slow and tedious, and the staff here and at the Concierge desk are dismissive and sullen."
"Great pool area... a little to cool to swim, but we enjoyed the outdoor patio. Nice menu, had dinner and lovely wine. Staff was friendly. Shuttle to airport."