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"Ac not working staff not customer friendly"

"Very good location, but extremely small rooms. Good for one night stay if you are just by yourself. However, if you are a party of two or more and plan to stay more than one night I would highly recommend to pick a different hotel. The hotel has a restaurant with a buffet breakfast for about $20. Very good breakfast for the price, especially considering how everything is expensive in Copenhagen."

"Great location!"

"It was cheap and the location was perfect for the night before flying home but both times we stayed people were knocking on our door during night and early, the room is super basic but was fine, and the restaurant hours were not great to actually get a meal after a long flight, thankfully there's a grocer right next door"

"I’m a person who likes to travel frequently and stay in different hotels, but the Hyatt was the worse. I personally recommend stay away from this hotel. Specially for the staff in the from desk, specially.this people didn’t know how to speak with costumer. Impolite, not manners at all, I feel very bad in this hotel and the manager comes later and I nothing happened . At the end for me and my wife was terrible experience, and Once again, don’t go the this place."

"Room was clean, the staffs were very helpful and friendly. The breakfast was fabulous! It was one of three best in our travel experiences. However, the sink was not very well drained to cause cleaning the face impossible. Tried to fixed by ourselves but in vain. The design of the shape of the room was not effective. In addition, the use of restroom in the morning would significantly bother the others’ sleeping in the room from the lights and sounds."

"When we come back to Amsterdam, we always stay 1 night in the Citizen at the Airport to aclimatize and sleep well on their excellent beds."

"Great pool area, Room was a little tired but clean"

"What an incredible stay… the hotel staff and all the members were just amazing. Location fantastic and our room was amazing.. dining was exceptional, we didn’t have to leave the resort. We will definitely go back.."