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Reviews of Crystal Mountain Hotels

3 out of 5
Crystal Mountain Hotels
33818 Crystal Mountain Blvd., Enumclaw, WA

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 247 reviews" "
Rating 8 - Good. 97 out of 247 reviews" "
Rating 6 - Okay. 62 out of 247 reviews" "
Rating 4 - Poor. 19 out of 247 reviews" "
Rating 2 - Terrible. 10 out of 247 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CB on 13 Apr 2024
Thank you Kelli, hope to have you back soon!

10/10 Excellent

Pranav

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Sonny on 1 Feb 2024
Thank you so much for taking the time to leave a review. .

8/10 Good

Min

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Sonny on 23 Sept 2023
Thank you for the feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Shower controls are in desperate need of replacing, Danger of sudden water temp change
Stayed 3 nights in Sep 2023
Response from Sonny on 13 Sept 2023
Thank you for the feedback. Did you alert the front desk to this issue? We want to know if there is an issue with your room. We respond immediately if there is something not working properly. Thank you for staying with us!

6/10 Okay

Harvey

Stayed 2 nights in Aug 2023
Response from Sonny on 30 Sept 2023
Thank you for your feedback!

6/10 Okay

Samruddhi

Travelled with family
Liked: Cleanliness
The stay was good but the price we paid here wasn't worth it at all. It was a very basic room for a super expensive price.
Stayed 2 nights in Sep 2023
Response from Sonny on 10 Sept 2023
Thank you for taking the time to leave a review. We appreciate it!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and remote, but you know that from their website. The staff was terrific. The only thing I would like to add is it would be nice to have a full length mirror and a box of tissue.
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Sept 2023
Hi Donald, thank you for the nice review! Glad to hear you enjoyed your stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sonny on 5 Sept 2023
Thank you so much for the good review. We sincerely appreciate it.

10/10 Excellent

Ann Maris

Travelled with partner
Liked: Amenities, property conditions & facilities
This was a lovely location to explore Mt. Rainier National Park. At the end of the day, the restaurant offers a variety of options, all of which were very good.
Stayed 2 nights in Aug 2023
Response from Sonny on 18 Aug 2023
Thank you so much for the good review.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sonny on 17 Aug 2023
Thank you so much for the good review. We work hard to maintain good reviews!

4/10 Poor

michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
These are very basic accommodations. Probably ok for a ski trip if you don’t spend time in the room. The ‘better’ rooms in the quicksilver lodge include a sink in the bedroom not in the bathroom! Feels like a dorm room which may be fine for motel but not what you expect for over $300 a night! Floors and walls are thin, so expect to hear conversations in the room next door and every every movement above - creaking and stomping all night long. Not for light sleepers
Stayed 2 nights in Aug 2023
Response from Sonny on 15 Aug 2023
Thank you for the feedback.

2/10 Terrible

Mia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terribly overpriced. The buildings are old and run down. We had a mouse in our room and asked to be moved to another room. The staff are very nice, but the place is a dump.
Stayed 2 nights in Aug 2023
Response from Sonny on 12 Aug 2023
Our buildings are older, but we strive to make sure every room is clean and comfortable. Being in the middle of a forest pests sometimes do gain access to the building. When this is reported we immediately try to catch them. We do apologize for your experience.

10/10 Excellent

Venus

Liked: Staff & service, property conditions & facilities, room comfort
Nice view
Stayed 2 nights in Jul 2023
Response from Sonny on 25 Jul 2023
Thank you so much for the good review.

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Let me first mention this isn't a fancy hotel, but it doesn't advertise itself that way. I wasn't looking for fancy. I was looking for clean and convenient and it met those needs. My room was dated in its design with the sink in the sleeping area versus the bathroom and had blinds instead of curtains. Thankfully the room faced west and the morning sun wasn't an issue. That said if you need a room that is pitch black dark in the morning, you may want to look elsewhere. The staff was friendly and helpful with information about the local area. The free breakfast located at The Alpine Inn was lacking in options. Everything is carb based, waffle maker, pastries, etc. Nothing with protein except hard boiled eggs. Knowing all of this I would stay there again if visiting the Mt Rainier area.
Stayed 2 nights in Jul 2023
Response from Sonny on 20 Jul 2023
Thank you Joel for your good review. We really do appreciate it. We will review the breakfast and see if we can offer different items.

10/10 Excellent

Bruce

Stayed 2 nights in Mar 2023
Response from Sonny on 7 Apr 2023
Thank you so much for the good review. We appreciate it!

8/10 Good

Karol

Stayed 2 nights in Mar 2023
Response from Sonny on 12 Apr 2023
Thank you for a good review. We hope to see you again!

10/10 Excellent

loren

Stayed 2 nights in Sep 2022
Response from Sonny on 19 Sept 2022
Thank you so much for the good review.

8/10 Good

gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
only big dislike was no A/C, so if it's a hot summer day you might not wanna stay here. Big like was it was walking distance to gondola to the top of Crystal Mtn. which has a great view of Mount Rainer with a bar and Restaurant at top. Staff at hotel and restaurants very friendly
Stayed 2 nights in Aug 2022
Response from Sonny on 5 Sept 2022
Thank you so much for the kind words. We are in the very early stages of seeing if our current infrastructure could handle the addition of Air Conditioning. We hope you will stay with us again.

6/10 Okay

Dale

Stayed 2 nights in Aug 2022

4/10 Poor

Sofia

Disliked: Property conditions & facilities
Not worth it
Extremely thin walls, dated rooms, lobby and hallways stink. The room was clean but definitely not worth the price
Stayed 2 nights in Aug 2022
Response from Sonny on 14 Aug 2022
We are glad you found the room was clean. We understand that price may be past your threshold. Those rooms were completely renovated last summer. Thank you for staying with us.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Colin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Property is fine. It’s over priced for the quality of room you get. Box spring mattress, terrible shower, not even a hairdryer. The location is nice but you’re stuck eating at the overpriced resturaunt across the way. The gondola near by is definitely worth it though. This place is desperately in need of major renovations to make staying here worth it
Stayed 2 nights in Aug 2022
Response from Sonny on 8 Aug 2022
Thank you for the feedback. Our restaurant pricing does reflect the cost and logistics of getting food delivered to a remote location such as ours. That being said we always try to price our menu items as reasonable as possible. We do have hairdryers available at the front desk. Thank you for the feedback.

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good getting to glacier. There restaurant had go meals. And had a gondola
Stayed 2 nights in Jul 2022
Response from Sonny on 3 Aug 2022
Thank you for the good review. We hope that you will stay with us again if you are in the area.

6/10 Okay

Kirsten

Liked: Cleanliness, staff & service
Village Inn is well-located and clean. But at $250/night inclusive of fees and tax, I feel like you should get some A/C or amenities. There's a fridge in the room but no hair dryer. All kinds of outdoor construction and tree removal going on. Free continental breakfast on weekdays at Alpine Inn.
Stayed 2 nights in Jul 2022
Response from Sonny on 26 Jul 2022
Thank you for the review. In the past we have never needed A/C. It seems however as the years go on each summer keeps getting hotter and hotter. We are in the very early stages of evaluating if we can retrofit the rooms for A/C as is. We do have hair dryers at the front desk. I am sorry about all the construction going on I live up here and hear it every day. We hope that you will come back and stay with us again!

8/10 Good

Christine

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Jul 2022

10/10 Excellent

tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sonny on 13 Jul 2022
Thank you for the good review.

8/10 Good

Anuradha, Bellevue

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were very nice and welcoming!. Hotel is walking distance to the Gondola ride and restaurants.
Stayed 2 nights in Jul 2022
Response from Sonny on 5 Jul 2022
Thank you so much for the good review. We hope you will come back and stay with us in the future!

4/10 Poor

Yitong

Stayed 2 nights in Apr 2022

6/10 Okay

Pavel

Stayed 3 nights in Mar 2022

6/10 Okay

Yuan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
WiFi needs to improve
Stayed 4 nights in Mar 2022
Response from Sonny on 30 Mar 2022
Thank you for the feedback. Since we are located in a very rural area there are very limited options for us to provide Wi-Fi to our guests. Verizon and T-mobile both work very well on the mountain. We are looking into options to upgrade our guest wifi. Thank you!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Village Inn at Crystal Mtn
the check-in process and person were friendly and easy. The room had a small refrigerator and a Keurig coffee maker with good coffee (Peet's). The the property description did not indicate these would be available. The website did indicate that a restaurant and bar were on the premise. This was absolutely not the case, the restaurant and bar were a significant walk. It was not clear from the website that stairs needed to be negotiated to get to the room. The bed was well made and bedding clean. There was someone else's hair on the shower walls and soap scum around the bath tub. the table in the room was dirty and the window blinds were very dusty. The room was very loud starting early in the morning due to heavy equipment movement.
Stayed 2 nights in Mar 2022
Response from Sonny on 25 Mar 2022
Thank you for your feedback. I apologize about the condition of the room and will share your feedback with our housekeeping manager. Clean rooms are very important to us and we hope if you are in the area again you would give us another chance. Please reach out if you need anything else.

8/10 Good

Jack W.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Village Inn has one of the best locations on the mountain. The building itself is a little dated but some of the rooms have been updated. Always clean and the staff is quite helpful.
Stayed 2 nights in Mar 2022
Response from Sonny on 21 Mar 2022
Thank you for the good review. We are glad that the room has met your expectations.

10/10 Excellent

Nicholas

Travelled with group
Liked: Staff & service, property conditions & facilities
Not enough places to eat late at night
Stayed 3 nights in Feb 2022
Response from Sonny on 6 Mar 2022
Thank you for the good review. We appreciate it!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although the walls are thin, we found our remodeled room perfect for the two of us. Our coffee machine overheated and broke, but the brought a new one right away. Shower water was hot (hairdryer really weak though). LOVED the ease of parking and walking everywhere. Also, you can't get ski tickets on the weekend without an ICON pass, so the vouchers were a godsend. Cruddy snow, but awesome time!
Stayed 3 nights in Feb 2022
Response from Sonny on 14 Feb 2022
Thank you so much for the feedback. We bought all new Keurig coffee makers and they have made a difference for our guests.

2/10 Terrible

GAD, Naperville

Stayed 3 nights in Jun 2021

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk across parking lot and you are at ski resort. Very clean room and super nice staff. We really enjoyed our stay.
Stayed 2 nights in Jan 2022
Response from Sonny on 22 Jan 2022
We are glad you had a good time. Thank you for the good review

8/10 Good

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The internet being down for the whole weekend was a surprise- I've been to Crystal many times and had access to cell service and internet but not this weekend! The bed was very uncomfortable- terribly thin, squeaky, and the middle was so sunken in my partner and I got stuck in there! Very friendly staff, well organized.
Stayed 2 nights in Jan 2022
Response from Dee on 13 Jan 2022
HI Cathleen, Thank you for staying with us, of course we are disappointed the communications were down when you were here. That was a big problem for everyone. We are surprised to have heard the bed was not comfortable, we have high quality Sealy-Hotel Chalet Plush mattresses and they are generally in good shape. I will inspect the room you stayed to make sure there are no issues. Do you remember which room number that you were in? I am glad that our crew was friendly, that is very important to us. Sincerely, Dee

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service
Nice to be able to stay right at the mountain. Wish there was a hot tub.
Stayed 2 nights in Jan 2022
Response from Dee on 13 Jan 2022
Thank you and we hope that you return soon.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in September, its a great location on the mountain and close to many trails, etc in the national park. The building we stayed in was recently updated inside and was clean and comfortable. The only negative we perceived is no recycling on the property, so we packed ours out.
Stayed 2 nights in Sep 2021
Response from Sonny on 21 Sept 2021
Thank you for the great review. We put a lot of hard work renovating the rooms at the Quicksilver and we are very happy you enjoyed the room. Although we do not have a recycling program we are committed to reducing waste. There are no plastic bottles sold anywhere on the mountain. It's the little things that count!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, staff wonderful
Stayed 2 nights in Sep 2021
Response from Sonny on 19 Sept 2021
Thank you very much for the 5 star review. We appreciate it!!!

4/10 Poor

Linda

Travelled with group
Disliked: Property conditions & facilities
Old
Very old and outdated
Stayed 1 night in Sep 2021
Response from Sonny on 14 Sept 2021
Thank you for the feedback. Our hotels are older however it is our goal to provide a clean, quiet, and comfortable atmosphere for our guests.

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Went to this property 2nd week of September for hiking in Mt. Rainier National Park. Stayed at this ski resort property due to relatively close proximity to the National Park. The property smelled bad/moldy in common areas and room. The sheets on one bed were discolored and dirty. The TV was small (20 inches) and the reception and picture quality was poor. The TV remote did not work, so had to change channels by getting up and pressing buttons on TV itself. No front desk staff member was present when I went to check out. Waited 5 minutes for him to show up so I could check out and then no apology from him for not being there. Only one restaurant and bar open at property in summer. When walked to to restaurant and bar area (restaurant upstairs, bar downstairs) young guys standing and sitting outside smoking marijuana. Might be better option for young guys winter ski vacation due to ability to walk to ski lifts and probably less concerned with my complaints listed above.
Stayed 3 nights in Sep 2021
Response from Sonny on 15 Sept 2021
Thank you for the feedback. We cannot tell if you called to the front desk to report the issues with smell/or the sheets/remote. We would have fixed all issues for you immediately. We are located in a very rural area of WA state. It is very difficult to get decent TV up here in the mountains. We have a selection of DVD's you are able to check out for free at our front desk. (The TV's have a built in DVD player) When we only have one staff member at our front desk, sometimes, we have to step away to start a load of laundry, or attend to a guest issue. We always put a sign up letting you know we will be back in 5 minutes. If you require any further assistance with your stay please email reservations@crystalhotels.com and we will respond within 1 hour. Thank you!

10/10 Excellent

Adrian

Stayed 2 nights in Sep 2021
Response from Sonny on 16 Sept 2021
Thank you so much for the great rating. We hope that if you are ever in the area again you will choose to stay with us.

8/10 Good

Loganathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Scenic. Lack of dining services. Shower control issues, sink water flow was very low.
Stayed 2 nights in Sep 2021
Response from Sonny on 14 Sept 2021
Thank you for the feedback. We will address your issues with our maintenance team.

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Having dining options, hiking trails, and a gondola to the top of the mountain was wonderful. The Village Inn was a bit outdated, but the bed was comfortable and necessities were there. The location to Mt. Rainier's Sunrise entrance was great.
Stayed 2 nights in Sep 2021
Response from Sonny on 10 Sept 2021
Thank you for the great review. We are glad you had a good time.

10/10 Excellent

Jacqueline, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from Sonny on 8 Sept 2021
Thank you for the 5 star review!

8/10 Good

Edward

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Go Refund me.
The Village Inn needs 100% updating. Although we can appreciate aging, the carpets were tattered, the walls need painting, the ceiling in the shower show water damage, the remote for the t.v. doesn't work, and you can hear creaking and anyone walking above our room. But the bed was comfortable and the view magnificent. It was a high price $30.00 room.That sums it up!
Stayed 2 nights in Sep 2021
Response from Sonny on 7 Sept 2021
Thank you for the feedback. We apologize about the remote. Had you called down to the office we would have given you a brand new remote immediately. We are glad that you found our bed comfy. We take pride in clean rooms and comfortable beds. We hope that if you are in the area again you give us another try. We can book you a room on the top floor so no one is making noise above you.

6/10 Okay

Jordan, Austin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2021

6/10 Okay

Claudette

Travelled with family
Liked: Cleanliness, staff & service
Crystal Mtn Resort
The front desk staff was friendly and very helpful. The accommodations were expensive for the age / size. The room / BR were very small. It was very clean and the beds were comfy. The stairs to the loft area were steep and small. The loft area is OK for kids. The Lobby was nice with lots of seating, a large gas fireplace. The gaming table was fun, too. Dining at the Alpine Restaurant was OK; staff friendly/ helpful, food OK. Great access for the Gondala and good hiking options at the top
Stayed 2 nights in Aug 2021
Response from Sonny on 20 Aug 2021
Thank you for the review. We are glad you had a fun time. We hope you will come back!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
I stayed at the Quick Silver Lodge. The room has one queen bed on the ground floor and two double beds in the alcove on an upper level. The bathroom smells of sweat, and the coffee machine does not work. Also, there is no sound proof so you can hear your neighbors. Even though there's no air conditioning, the room is cool. The best part of this resort in the summer is the gondola ride to Summit House restaurant. The views of Mount Ranier and the Cascades are amazing!
Stayed 2 nights in Aug 2021
Response from Sonny on 15 Aug 2021
Thank you for the feedback.