Bürgenstock Hotel & Alpine Spa

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Luxury
5.0 star property
9.6

Exceptional

Mountain serenity with lake vistas

Perched on a mountain, this serene retreat offers breathtaking views of Lake Lucerne and tranquil natural surroundings. Delight in the infinity pool and spa amenities, or savour a wonderful breakfast on the terrace with stunning vistas.

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is NZ$2,002
includes taxes & fees
12 Oct - 13 Oct

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Contemporary Deluxe room with Spa Access

A hotel room with a large bed, a seating area by the window, and a TV mounted on the wall.

Contemporary Deluxe room with Spa Access

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Bay Suite with Spa Access

A modern hotel room with a large bed, a bathroom with a marble vanity, a TV mounted on the wall, and a view of the city through large windows.

Contemporary Lake view Bay Suite with Spa Access

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Premium Suite with Spa Access

A modern living room with a fireplace, a dining area, and a large window with a view of a hill.

Contemporary Lake view Premium Suite with Spa Access

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Panorama Suite with Spa Access

A modern living room with a sofa, coffee table, and dining area.

Contemporary Lake view Panorama Suite with Spa Access

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake view Spa Suite with Spa Access

A modern living room with a sofa, coffee table, and dining area.

Contemporary Lake view Spa Suite with Spa Access

  • Lake view
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Family Suite with Spa Access

A modern living room with a sofa, two white rabbit plush toys, a rocking horse, and a coffee table with a vase and decorative items.

Contemporary Family Suite with Spa Access

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 89 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Contemporary Lake View Spa Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake View Spa Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Lake View Panoramic Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Lake View Panoramic Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Contemporary Family Suite

Frette Italian sheets, hypo-allergenic bedding, free minibar

Contemporary Family Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heritage Alpine, 33 sqm | 355 sqf)

A hotel room with a bed, a desk, a sofa, and a small table with a vase of flowers.

Deluxe Room (Heritage Alpine, 33 sqm | 355 sqf)

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Terrace, Lake View (Heritage, Prestige, 38 sqm | 409 sqf)

A modern living room with a sofa, a chair, a coffee table, a TV, and a wooden cabinet with a wine rack.

Room, Terrace, Lake View (Heritage, Prestige, 38 sqm | 409 sqf)

  • Lake view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Heritage, 56 sqm | 603 sqf)

A modern hotel room with a large bed, a bathroom with a bathtub, and a vanity with two sinks.

Suite, Lake View (Heritage, 56 sqm | 603 sqf)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Heritage Lake view Cottage with Spa Access

A hotel room with a bed, a small table with a cup and book, two chairs, and a balcony with a view of the sea.

Heritage Lake view Cottage with Spa Access

  • Lake view
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View (Heritage, 33 sqm | 355 sqf)

A modern hotel room with a sofa, armchair, and a small table with a book and vase.

Deluxe Room, Lake View (Heritage, 33 sqm | 355 sqf)

9.2 out of 10
Wonderful
(10 reviews)
  • Lake view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Heritage, Prestige, 80 sqm | 861 sqf)

A modern living room with a sofa, chairs, a glass coffee table, and a TV mounted on the wall.

Suite, Lake View (Heritage, Prestige, 80 sqm | 861 sqf)

  • Lake view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Ennetbuergen, Bürgenstock Hotel & Alpine Spa is near the airport and on a lake. The area's natural beauty can be seen at Lake Side Promenade and Mount Pilatus, while KKL Lucerne and Swiss Transportation Museum are cultural highlights. Lucerne Town Hall and Lion Monument are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and snowmobiling. Visit our Ennetbuergen travel guide
Map
Bürgenstock, Ennetbuergen, 6363

What's nearby

  • A modern building with a glass facade, surrounded by lush greenery and a mountain range in the background.
    Burgenstock
    11 min drive - 1.8 km
  • A lake with boats, a mountain, and buildings in the background.
    KKL Lucerne
    28 min drive - 21.9 km
  • A historic riverside town with a prominent red-roofed building and a reflection of the architecture in the calm water.
    Lucerne Town Hall
    28 min drive - 22.9 km
  • A stone sarcophagus with a lion lying down, inscribed with text.
    Lion Monument
    29 min drive - 22.6 km
  • Hammetschwand Lift
    11 min drive - 1.8 km

Getting around

  • Stansstad Station
    14 min drive
  • Stans Station
    17 min drive
  • Zurich Airport (ZRH)
    75 min drive

Restaurants

  • Lakeview Bar & Lounge
    1 min walk
  • Seerestaurant Schlüssel
    10 min drive
  • AIOLA al Porto
    10 min drive
  • S‘Buffet - Beck-Away - Bistro - Bar
    12 min drive
  • Spices
    2 min walk

About this property

Bürgenstock Hotel & Alpine Spa

  • Luxury family-friendly hotel near Burgenstock
  • Located close to Swiss Transportation Museum and Lake Side Promenade, Bürgenstock Hotel & Alpine Spa provides a free breakfast buffet, a golf course and a poolside bar. Tee up with amenities, such as a driving range and golf lessons, at this hotel. Indulge in a massage, a manicure/pedicure and a body wrap at the on-site spa. Be sure to enjoy a meal at any of the 12 on-site restaurants. Enjoy the 24-hour health club, as well as activities such as ice skating. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
  • You'll also enjoy the following perks during your stay:
    • 2 indoor pools and an outdoor pool, along with sunloungers
    • Bike hire, 2 indoor tennis courts and valet parking (surcharge)
    • A round-trip airport shuttle (surcharge), express check-out and express check-in
    • Supervised childcare (surcharge), luggage storage and ATM/banking services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 211 rooms include comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and free stocked minibars.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding, Frette Italian sheets and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers or deep-soaking baths plus designer toiletries and bidets
    • Flat-screen TVs with premium channels
    • Cots/infant beds, coffee/tea makers and heating

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Globe. For more information on what this certification requires and verifies, please visit their website.
  • The property is a member of the Leading Hotels of the World.

Similar properties

Couples treatment room(s), sauna, steam room, body treatments
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  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
9.4 out of 10, Exceptional, 110 reviews
The price is NZ$1,342
includes taxes & fees
19 Oct - 20 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Parking on site (CHF 40 per night)
  • Valet parking on site (CHF 40 per night)
  • Extended parking on site (CHF 40 per night)
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast
  • 12 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 indoor pools
  • 2 indoor tennis courts
  • 24-hour health club
  • 9-hole golf course
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Ice skating
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • 2 indoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (107,640 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 60, per pet, per night, plus a deposit of CHF 60 per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CHF 225.0 per night.

Cots (infant beds) are available for CHF 50.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 5.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: CHF 950 per vehicle (one way)
  • Self-parking fee: CHF 40 per night
  • Valet parking fee: CHF 40 per night
  • Extended parking fee: CHF 40 per night
  • Pet deposit: CHF 60 per night
  • Pet fee: CHF 60 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 50.0 per night
  • Rollaway bed fee: CHF 225.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 6 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Frequently asked questions

Does Bürgenstock Hotel & Alpine Spa have a pool?

Yes, this property has 2 Indoor pools, an outdoor pool and a children's pool.

How much does it cost to stay at Bürgenstock Hotel & Alpine Spa?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Bürgenstock Hotel & Alpine Spa on 12 Oct 2026 start from NZ$2,002, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Bürgenstock Hotel & Alpine Spa pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of CHF 60 per night and a fee of CHF 60 per pet, per night. Service animals are exempt from fees.

How much is parking at Bürgenstock Hotel & Alpine Spa?

Self-parking is available for CHF 40 per night. Valet parking is available for CHF 40 per night. Extended parking is available for CHF 40 per night.

What time is check-in at Bürgenstock Hotel & Alpine Spa?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Bürgenstock Hotel & Alpine Spa?

Checkout is at noon.

Does Bürgenstock Hotel & Alpine Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CHF 950 per vehicle applies.

Where is Bürgenstock Hotel & Alpine Spa located?

This family-friendly Ennetbuergen hotel is located near the airport, 1.1 mi (1.8 km) from Burgenstock, and within 12 mi (20 km) of KKL Lucerne and Lucerne Town Hall. Lion Monument and Swiss Transportation Museum are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Bürgenstock Hotel & Alpine Spa Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 286 out of 342 reviews
Rating 8 - Good. 31 out of 342 reviews
Rating 6 - Okay. 13 out of 342 reviews
Rating 4 - Poor. 5 out of 342 reviews
Rating 2 - Terrible. 7 out of 342 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful spa I’ve ever had the please of relaxing at. Wonderful staff and exceptional breakfast. Views are priceless.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and resort, staff are nice but occasionally lost in translation. The hotel is somewhat isolated , good trip for get away from city life. The pool is spectacular , pricy but worth it. Would be better if they improved their food menu. Transportation is a problem from and to the hotel after hours.
Stayed 9 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spa in Switzerland, perhpas in Europe. Our front desk agent, Daria, was very courteous and warm and made our stay extra comfortable. All the amenities, food, comfy bed, and blend with nature and hiking options made our stay truly relaxing. Will plan to come back for sure.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional hotel with a worldclass spa. View from the room was breathtaking.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing food!
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never post. This place is that special. The Spa is one of the best in the world.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was worth the visit. The spa was amazing and the rooms were wonderful with great views
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breath taking views. probably the best resort I've ever been too, very clean, friendly staff 10/10 recommended
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
a unique mountain resort. first class service combined with unique hardware. hard to to top
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar property with historical significance surrounded by majestic natural beauty. Outstanding and extensive spa facilities.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. Wonderful staff :)
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful resort hotels in the world! Just spectacular views and incredible facilities and rooms. Excellent staff and management who go out of their way to ensure a great stay.
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding quality of service, amenities, and overall experience!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind all the staff and amazing services
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and surroundings
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so peaceful and beautiful. My family stayed here for one days and was very happy. I want to go again to this place where everything is perfect.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service and view
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved this hotel. Everything from location, service amenities… top notch. We will definitely come back. The spa ❤️❤️❤️
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with once in a life infinity pool. The breakfast on the terrace was wonderful, and the service in restaurant was excellent! Definitely something to write home about.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has one of the best spas I have ever visited. Form the quality of the treatments to the design and view.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel we have stayed at with the best customer service we ever had. Honestly was a once in a life time experience
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience. The facilities are only outshined by the amazing staff. My stay exceeded all expectations. Highly recommend.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bürgenstock Hotel & Alpine Spa exceeded expectations. Gorgeous and modern design with amazing amenities. Had beautiful views of the Lucerne Lake, which never disappointed at sunset or sunrise. The staff were extremely welcoming and attentive. I’ve stayed at several 5 star hotels around the world including Four Seasons, Belmond — and this place is truly special!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and great pool & gym but our rooms were very small.
Stayed 2 nights in Jul 2024