Front of property

Reviews of Home Away Suites

2.5 out of 5
Home Away Suites
5103 W. Owen K Garriott, Enid, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 576 reviews" "
Rating 8 - Good. 153 out of 576 reviews" "
Rating 6 - Okay. 34 out of 576 reviews" "
Rating 4 - Poor. 19 out of 576 reviews" "
Rating 2 - Terrible. 21 out of 576 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
My room didnt even have a shower curtain. I asked for one and never got one. Terrible!
Stayed 2 nights in May 2024

10/10 Excellent

James P

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and centrally located
Stayed 6 nights in Apr 2024
Response from Chelsea- General Manager on 30 Apr 2024
Thank you for you review and rating!

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chelsea- General Manager on 30 Apr 2024
Thank you for your wonderful rating!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
I had someone booked the room for me over the phone and everything was paid over the phone I went in to get my room and I was denied I was told that since I did not have the credit card present that they could not validate my confirmation or anything and I asked them to cancel the reservation and they told me I had to get in touch with Expedia they were very unprofessional and I do not recommend
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
We do apologize, but upon looking at your reservation it was not prepaid. Due to safety precautions, we must check to see if the card matches the person checking in or we must have a credit authorization from the card owner. Due to you not being able to provide us with either of those options we had to politely decline.

8/10 Good

Tricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place to stay, our room was clean except under the beds. House keeping needs to check under beds our room had food under the beds
Stayed 1 night in Apr 2024
Response from Chelsea- General Manager on 10 Apr 2024
Thank you Tricia for your review and for bringing your concerns to our attention, we will be addressing this with our staff.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet and minutes from where we had to be. We loved it.
Stayed 5 nights in Mar 2024
Response from Chelsea- General Manager on 10 Apr 2024
Thank you Philip for sharing your feedback with us!

10/10 Excellent

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a couple times, we like that it is clean, friendly and convenient to many places. We will stay again!
Stayed 5 nights in Feb 2024
Response from Chelsea- General Manager on 7 Mar 2024
Gary, thank you for taking the time to share you review with us!

10/10 Excellent

chad

Travelled with group
Liked: Cleanliness
1
Stayed 3 nights in Nov 2023
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Chad for your wonderful rating!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Cynthia for your wonderful rating!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Robert for you rating!

10/10 Excellent

harvey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Chelsea- General Manager on 25 Jan 2024
Thank you Harvey for your rating!

10/10 Excellent

harvey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Chelsea- General Manager on 25 Jan 2024
Thank you Harvey for your rating!

4/10 Poor

Tanner

Stayed 2 nights in Jan 2024
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Tanner for your rating.

10/10 Excellent

Susan

Travelled with family
Great Experience
Amazing staff, conveniently located to restaurants, Aldi & Walmart. We will stay again! Oh and awesome refrigerator in the room!!!
Stayed 3 nights in Jan 2024
Response from Chelsea- General Manager on 25 Jan 2024
Susan, thank you so much for your wonderful rating and kind words, we hope to see you again soon!

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Jan 2024
Response from Chelsea- General Manager on 25 Jan 2024
Anais, thank you for your rating!

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Chelsea- General Manager on 25 Jan 2024
Thank you Andrew for your rating

10/10 Excellent

Tanya

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We brought dogs with us, and quite often we get smelly run down rooms when we travel with them, but not here. We got a quality room and didn’t feel as if we were 2nd class because of the pets.
Stayed 1 night in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Dear Tanya, thank you for sharing your wonderful experience with us! We understand that pets are family and love to welcome all our furry guests! We work hard on maintaining the upkeep of our facility to ensure that we are accommodating all our guests.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chelsea- General Manager on 7 Mar 2024
Thank you Katrina for your rating!

6/10 Okay

Kent

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Be Sure And Take Your Own Pillow!
The night clerk was very cordial and accommodating. When it came time to go to bed, I found that the bed was very hard and the three (3) pillows on my bed were also very hard and extra firm! As a result, I could not get to sleep for about three hours. I finally got out of bed and went to the bathroom to retrieve a bath towel which I double-folded under my head as a makeshift pillow. Losing three hrs. of rest did hot make for a pleasant night's rest!
Stayed 1 night in Dec 2023
Response from Chelsea- General Manager on 29 Dec 2023
Dear Kent, thank you for taking the time to share your experience with us. It is unfortunate that you did not get a good nights sleep, I am sorry to hear that our pillows were not to your liking. Please know that you can always contact the front desk for extra pillows or linen at any time during your stay.

10/10 Excellent

Britni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and staff was so kind and friendly! Coffee was hot and full! Lobby was beautiful and comfortable. The rooms and beds were relaxing and we slept great!
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Britni, thank you so much for your wonderful review and kind words! We are thrilled to hear that you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

Denaye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff eas polite and efficient.
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you Denaye for your review!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively new looking in many areas. My bathroom could have benefited from a bit of fresh paint.
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 4 Dec 2023
Thank you John for your awesome review and rating!

10/10 Excellent

Shane

Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 29 Dec 2023
Thank you Shane for your wonderful rating!

8/10 Good

Katrina, waukomis

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here about once a month to visit family & continue coming here due to the cleanliness and staff.
Stayed 1 night in Nov 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Katrina, we love to see our returning guests! Hope to see you again soon!

10/10 Excellent

Timothy J., Amarillo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kitchen suite
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Timothy J for your awesome rating!

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised and impressed. Great stay!!
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Wesley, we are completely thrilled to hear that you enjoyed your stay with and are looking forward to seeing you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I like my room on first floor and they always do their best to put me there the staff is very friendly And always helpful thanks to u all
Stayed 2 nights in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Thank you Mary for taking the time to share your feedback with us, we always strive to make sure our guest are completely satisfied with their stay.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Yourself a Favor: STAY HERE!!!
This hotel FAR EXCEEDED my expectations!!! Clean, comfortable, and they provided amenities for the kitchen and bathroom!! What a fantastic experience!!!
Stayed 2 nights in Oct 2023
Response from Chelsea- General Manager on 7 Nov 2023
Dear Deborah, on behalf of all of Home Away Suites team, we would like to thank you for your wonderful review and kind words! We love to see that we have exceeded all your expectations and hope to see you again!

2/10 Terrible

tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Thought it was pet free n had to leave due to so many animals my allergies I couldn’t breath
Stayed 1 night in Oct 2023
Response from Chelsea- General Manager on 19 Oct 2023
Dear Tiffany, we apologize for the inconvenience of the misunderstanding, but it is stated on all websites that we are indeed a pet friendly property. We did however have more pets this past weekend than usual due to the Enid Dog Show. Please feel free to contact the hotel directly if you have any further questions.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 19 Oct 2023
Thank you for you fabulous rating!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chelsea- General Manager on 10 Oct 2023
Thank you Belinda for your amazing rating!

10/10 Excellent

GORDONA

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Sep 2023
Response from Chelsea- General Manager on 4 Oct 2023
Thank you Gordona for your rating!

10/10 Excellent

Quanwasabiii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in Sep 2023
Response from Chelsea- General Manager on 4 Oct 2023
Thank you Quanwasabii for your review and rating!

6/10 Okay

Sierra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unplanned situation..
The overall stay was great, the only complaint I have is, when I arrived I was told that the front desk clerk had made a mistake and given my rooms to someone else, the entire hotel was booked for the night. After about 30 minutes with no answers, she was able to get us rooms... the next morning I asked for a receipt, and they had charged us for the rooms that they chose for us (over $100 more). I'm still waiting for my refund... if you ever decide to stay here, make sure you call ahead of time and that your reservations are still there..
Stayed 1 night in Sep 2023
Response from Chelsea- General Manager on 4 Oct 2023
Dear Sierra, thank you for sharing your experience with us, we apologize for the confusion. I was able to search your reservation and found that your two reservations were booked under different last names which caused confusion with other reservations. I am glad that we were able to get it situated and get you settled into your room for your stay.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chelsea- General Manager on 15 Sept 2023
Thank you Greg for your wonderful rating!

10/10 Excellent

Donise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eventful stay
Our stay was interrupted by someone pulling the fire alarm and us evacuating the hotel. The clerk handled things as well as she could. We would stay here again as our room was nice and comfortable. The location is nice and easy to access. We had a problem with our microwave, but the desk clerk was nice enough to fix our tv dinners for us.
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 15 Sept 2023
Thank you Donise for sharing your experience with us, we appreciate your feedback and have brought your concerns to our maintenance team.

10/10 Excellent

Katrina, waukomis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good location, great price.
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 28 Aug 2023
Katrina, thank you for sharing your awesome review with us!

8/10 Good

LaLainya

Travelled with pets
Liked: Cleanliness, property conditions & facilities
What I did not like is that you can not get a late check-out, even if you pay extra. I didn't check IN until 3am
Stayed 2 nights in Aug 2023
Response from Chelsea- General Manager on 23 Aug 2023
LaLainya, I apologize for any inconvenience this may have caused you. Our Check-In time is at 3 PM and our Check-Out time is at 11 AM, we do however offer a late Check-Out for 12 PM, upon request. If you have any questions please feel free to contact the hotel directly. Thank you.

8/10 Good

Chelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable for what you get! Clean rooms and welcoming staff.
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Chelsey for taking the time to share your rating with us!

10/10 Excellent

Jovette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
The service was great and so was the room!
Stayed 1 night in Aug 2023
Response from Chelsea- General Manager on 22 Aug 2023
Jovette, thank you for your amazing rating!

6/10 Okay

Jon

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Needs Deep Cleaning
Stayed 3 nights in Jul 2023
Response from Chelsea- General Manager on 15 Sept 2023
Thank you Jon for sharing your feedback with us.

4/10 Poor

Evan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 22 Aug 2023
Thank you Evan your rating.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Too many things wrong with facility.
Stayed 5 nights in Jul 2023
Response from Chelsea- General Manager on 27 Jul 2023
John, thank you for reaching out to us, I would like to further discuss your concerns. I will reach out to you soon.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities
This place is a great value, and was fairly clean. However, it is not a very well kept secret. It is quite popular with journeymen workers, so be prepared for a parking area full of big white pickup trucks covered in mud taking up two parking slots, and gruff bearded men calling their distant families on their cell phones on speaker mode at full volume in the lobby. This is definitely one of those places reminiscent of a man camp. The kitchen is a great amenity for those planning a longer stay. However, my room had a distinct odor of lots of meals cooked there over the years. It just depends on what the traveler needs.
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 27 Jul 2023
Dear Jordan, thank you for taking the time to share your feedback with us, where our facility is an extended stay, we do however get a variety of travelers, some long term and some just passing through. Our goal is always strive to make every stay accommodating for every guest. Please know that if you ever come across an issue or concern during your stay you can contact our 24/hour front desk staff. Safe travels!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our first room, the ac wasn’t working. We were able to change rooms without a problem.
Stayed 4 nights in Jul 2023
Response from Chelsea- General Manager on 21 Jul 2023
Thank you Teresa for sharing your experience with us! I am glad to hear that we acted quickly in resolving your issue.

2/10 Terrible

Dylan

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in service was absolutely horrible. Had a room last night and the check in was smooth and lady was super nice. Tonight’s experience was the complete opposite.
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 17 Jul 2023
Dylan, I do apologize that you did not receive the same check in experience as the first night, unfortunately due to most hotel policies, we require a credit card authorization form for guest checking in with credit cards that either are not present during the time of check in or the credit card's name does not match the name of the guest checking in. This policy is set in place for the the safety and security of all guests in involved and the hotel. If you have any further questions please feel free to contact me at the hotel directly. Thank you.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was pretty good
everything was pretty good, i do wish you all furnished blankets and tea bags.
Stayed 1 night in Jul 2023
Response from Chelsea- General Manager on 13 Jul 2023
Thank you Carol for sharing your feedback with us! At Home Away Suites every room has individual blankets for each bed, we also have additional blankets to provide if requested. Our lobby provides complementary coffee and hot water with varieties of teas.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and would stay there again
Stayed 5 nights in Jul 2023
Response from Chelsea- General Manager on 13 Jul 2023
Thank you Russell for your wonderful review!

8/10 Good

Gregory

Stayed 1 night in Jun 2023
Response from Chelsea- General Manager on 17 Jul 2023
Thank you for your rating!