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8/10
Lesley and her associates have always been quick to respond whether in the reservation phase or during our stay. We encountered a potentially life altering event whilst on vacation and Lesley has proved to be compassionate, caring, and kind. The property was nice enough on some accounts but needed a thorough cleaning before we arrived, our daughter found pills behind her chair and under her bed in that bedroom which did unnerve us.
In our dire emergency, Lesley put us at ease and has allowed us to stay beyond our rental agreement. Will only use TMI when we ever visit the region again. Thank you all.