Holiday Homes in Elsah

"I spent years there about 10 years ago and was very pleased. I waited for the airport hotel shuttle for so long that I called to see if it was still offered. Though, they said the shuttle was running every 20 minutes, I was picked up after around 45 minutes. It was an unmarked rental (it was clean, but unmarked). I was there due to a family funeral. My room was never cleaned over the 3 nights I was there. But I was used the room for preparing for my mother's funeral much of the first day. The breakfast was more basic than I expected (which normally offers bagels, cream cheese--I don't recall seeing even butter for the slices of bread). I let the staff know I would be checking out earler than planned (my mother's funeral was earlier than expected) and understood that their shuttle was not running at 4 a.m. when I was leaving. It was noted that I would be leaving early and I was told it would not be a problem. When I came down there was no one at the front desk and wasn't for about the half hour I waited for my Lyft to arrive. I left my keys and the folder with the room number at the desk. Only when I checked my phone hours later did I learn they had not checked me out with a warning I had 30 minutes to officially check out before additional charges for late check out would occur. I noted that I'd already checked out. The hotel is rather run down, though, basically clean, hence my rating (the inside of the elevator was badly scratched up, as an example)."

"Clean room, close to the airport, staff was friendly, easy parking. "

"I forgot how great this hotel chain is! Definitely makes your stay comfortable and the airport shuttle was very frequent. The only thing I don’t like is that there were people who were not staying there snuck in during dinner. They parked on the other side of the restaurant and walked in. "

"So convenient for the airport. And staff were super personable. Easy peasy. "

"The property is clean and up-to-date, and the staff I dealt with were all first-rate. Breakfast left a bit to be desired, but was certainly adequate. No other eating options save for vending options, so a few points off for that. Room was very nice, but water pressure in the very stylish bathroom was horrible. On the whole a very positive stay, however, and I'd go back."

"There was a leak in the bathroom above the toilet. Spent the entire day leaking."

"The soap, shampoo and conditioner dispenser did not work. TV reception was terrible. Tub was very slippery and no handles in shower/tub to help with balance since it was so slippery. "

"The front desk staff was the best you could ask for. Every encounter was positive and uplifting. Great job to the staff , espically management!"

"Loud Kids in hallway in the middle of of the night. Poor water pressure…20 dollars per night in parking if u are a guest. Grass and grounds would benefit from better upkeeping"