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Reviews of Fairfield Inn & Suites Elkhart

2.5 out of 5
Fairfield Inn & Suites Elkhart
3501 Plaza Court, Elkhart, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 342 reviews" "
Rating 8 - Good. 81 out of 342 reviews" "
Rating 6 - Okay. 30 out of 342 reviews" "
Rating 4 - Poor. 13 out of 342 reviews" "
Rating 2 - Terrible. 10 out of 342 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and pleasant staff members.
Stayed 1 night in May 2024

10/10 Excellent

Wayne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and the hotel was pretty much spotless throughout the halls, lobby, and my room
Stayed 2 nights in Apr 2024

10/10 Excellent

Ron

Stayed 1 night in Jan 2024

10/10 Excellent

Terrance

Stayed 1 night in Apr 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Blake

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Clint

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cristy Rosario (General Manager) on 15 Feb 2024
Thank you for choosing to stay with us! We hope to see you again soon!

10/10 Excellent

Rachael

Stayed 1 night in Dec 2023

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I walked in and the lobby appeared very clean and the front desk lady was very nice. Once we got to the room I noticed the lights were off but the TV and the heat was on. It appeared that someone had been hanging out in the room prior to us checking in. We also found a black sock on the floor beside the bed.I pulled down the sheets to check for bed bugs and the sheets were filthy. They were covered in pubic hair and had pizza sauce dried up on them. We went to the front desk to asked for them to be changed and they told us there was no housekeeping and we could change them. The room wasn't clean at all!
Stayed 1 night in Nov 2023

10/10 Excellent

Philosophy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ronny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice employees, great place to stay. Will definitely stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
How clean it was and convenient to family living in area!
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Suzanne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Benjamin N. Huntington,

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The majority of the staff was extremely kind and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel & staff! Top notch!!!
Stayed 1 night in Sep 2023

10/10 Excellent

La'Keisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Great experience
Stayed 1 night in Sep 2023

8/10 Good

Ron

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pleasant.
Stayed 1 night in Aug 2023

8/10 Good

Arielle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are neighboring like three other hotels, and it was noisy from outside all night. Inside the hotel was great! Came in late at night and left early in the morning.
Stayed 1 night in Aug 2023

6/10 Okay

PATRICIA

Travelled with family
Liked: Staff & service
Average hotel
Stayed 1 night in Aug 2023

8/10 Good

Larry

Stayed 1 night in Jul 2023

8/10 Good

Jade

Stayed 1 night in Jul 2023

10/10 Excellent

Katherine

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always clean and the staff is great! If I could improve anything it would be to lengthen the hours of breakfast on a weekday! Overall though it’s excellent
Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, good breakfast options, comfortable room.
Stayed 7 nights in Jul 2023

8/10 Good

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with lots of dining options
I stayed Sun-Friday at the Fairfield in Elkhart. I worked from my room the whole week remotely. The desk and chair were very comfortable and the Wi-fi was reliable. My room was clean and the bed and pillows were comfortable. I have a bad back so I'm always nervous that the bed will be too soft but the bed was firm enough but not too firm. The sheets were nice as well. It was a little odd that I didn't get fresh towels until Wednesday and the towels could have been a little more substantial in quality and size. The main bathroom light was a little dim but the light over the tub was nice and bright. The shower pressure was satisfactory and the soaps and shampoos were nice. AND best of all there were a ton of restaurants in the area for lunch and dinner. I would definitely stay at this hotel again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Joshua

Travelled with family
Liked: Cleanliness, staff & service
3:00am fire alarm for no apparent reason and no explanation from farfield and no compensation for our ruining a quality night’s sleep.
Stayed 2 nights in Jul 2023
Response from Alex on 19 Jul 2023
Dear Joshua,Thank you for taking the time to let us know about your experience while staying with us. Your experience of Fairfield Inn & Suites is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Alex CoronadoGeneral ManagerFairfield Inn & Suites Elkhart

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Lyubov

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Akiko

Liked: Cleanliness, staff & service
Amenity is not good. Shower curtain was molded. Nowhere to sitting down in the room. No couch and table in the room.
Stayed 1 night in Jul 2023
Response from Alex on 11 Jul 2023
Dear Akiko,Thank you for taking the time to let us know about your experience while staying with us. Your experience of Fairfield Inn & Suites Elkhart is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Alex CoronadoGeneral ManagerFairfield Inn & Suites Elkhart

4/10 Poor

Cristian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Woke up with bedbug bites
Stayed 2 nights in Jul 2023
Response from Alex on 11 Jul 2023
Dear Cristian,Thank you for taking the time to let us know about your experience while staying with us. Your experience of Fairfield Inn & Suites Elkhart is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Alex CoronadoGeneral ManagerFairfield Inn & Suites Elkhart

10/10 Excellent

amandadrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Timothy

Travelled with family
Liked: Staff & service
Sink was stopped up and shower gel was not refilled.
Stayed 1 night in Jul 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were incredibly kind and generous. Very clean room and amazing breakfast.
Stayed 1 night in Jun 2023

10/10 Excellent

Kristen, Wheaton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean room and bathroom. Front desk staff was great!
Stayed 2 nights in Jun 2023

10/10 Excellent

Shelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Stayed 1 night in Jun 2023

10/10 Excellent

Candie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex is the epitome of a hospitality manager. Very courteous on arrival and next morning even remembered my name which is a first in 50 years at hotels. Gayle was really helpful at checkout and also has what it takes to be in that type of business. Cudos to both of them.
Stayed 1 night in Jun 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023