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"Reception staff were very helpful and friendly. Asked for an assessable room as I use a mobility scooter. The room was ideal but we didn’t have a balcony or patio which we had booked which was disappointing. Used the pool which was quite cold and was very deep, no shallow end. We had breakfast included in our package which was continental and not to my liking but that is a personal opinion. We had 2 snack meals in the garden which were ok. The restaurant was quite expensive and the choice was limited. Overall we enjoyed our stay."

"Good hotel, convenient location next to the historical center and a nice park."

"Parken vorm Haus, sehr freundliches Personal, gut zentral an der Altstadt gelegen. Gerne wieder."

"walkable"

"A deceptively good hotel. It doesn’t look up to much from the outside but once inside it is welcoming, clean and very smart. My room was excellent and very comfortable. A short walk to the very nice Celle town centre and shops nearby as well fuel. The breakfast was very good, always being topped up and great choice. I asked for hot water to make tea in my room, which was not a problem. I would stay again. "

"Gutes Frühstück und vernünftiges Zimmer."

"Very clean and quiet location. I was here in November, so much of it was closed this time of year, but very clean rooms. Staff was exceptionally nice and helpful."

"This is the worst hotel I have ever stayed at. They lock the door between the elevator and the lobby at night and there is no one at reception — I have a 6:00 am flight from Hannover and needed to leave the hotel at 3:30 am — I was banging on the door for 10 minutes but there is no one at reception. I almost missed my taxi, except I found a door open at the back and had to walk all around the hotel in the dark pulling my suitcases — I am 77 years old — this is outrageous and reckless — I am furious and will do everything I can to make sure no one stays there in the future — and I will let the Gedenksta Bergen-Belsen know of my horrendous experience "

"Customer service was poor. Went down for breakfast at 9.30 and was all packed away and the staff was eating breakfast. Try to ask for a refund and was told sorry dont speak english "