El Torn Beach Tours and Activities

Overall, the experience was below what we would expect from a four-star hotel. The check-in process was disorganized and slow. We arrived as two couples and were initially told there were no rooms on the same floor. We were first assigned an accessible room on the second floor that was not very appealing. After requesting a change, a room on the fourth floor suddenly became available, which felt inconsistent — especially since another group of friends arriving later was immediately given a room on that same floor. We were also not properly informed in advance that the hotel was under renovation. This was only communicated by Expedia about 30 minutes before arrival, which should have been disclosed much earlier. The rooms were clean, tidy, and very spacious, but outdated and not at the level expected of a four-star hotel. Additionally, both the shower and sink drains were clogged, and the body soap dispenser was empty on the first night (it was refilled the next day). At check-out, despite being told the check-out time was 12:00 pm, our key card was deactivated at 11:20 am, forcing us to ask housekeeping to open the door. Reception explained this was done automatically by the system, without any prior notice. While the rooms were large and clean, the lack of communication and operational issues significantly affected the overall experience.

Front desk staff was very friendly and helpful with assisting our needs while here

Clean Room, great location, courtesy staff.