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Reviews of Home2 Suites by Hilton El Reno, OK

3 out of 5
Home2 Suites by Hilton El Reno, OK
1528 SW 27th Street, El Reno, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 158 out of 243 reviews" "
Rating 8 - Good. 51 out of 243 reviews" "
Rating 6 - Okay. 17 out of 243 reviews" "
Rating 4 - Poor. 9 out of 243 reviews" "
Rating 2 - Terrible. 8 out of 243 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were travelling from Phoenix, AZ to Chicago, IL and needed a place in the middle to stop. So happy I found this place - Jesse was a great help and super knowledgable. We stated we might leave before breakfast was seeved, and Jesse sajd he would be able to get us something for the road instead of leaving hungry. The room was super spacious and clean, although the pillows were a bit too soft for my liking. Overall, would recommend this place for a short or extended stay.
Stayed 1 night in May 2024

2/10 Terrible

Jesse

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Michael, Moore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Breakfast was excellent. The complimentary water & etc. was awesome. Room was clean and had everything you could ask for.
Stayed 1 night in May 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024

4/10 Poor

Jasciel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Cody

Stayed 1 night in Apr 2024

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Gerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back to stay in September
Stayed 5 nights in Sep 2023

8/10 Good

Dawn, Jber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and easy to find. Loved the breakfast and they had gluten free options! There were so many little things they thought of. Would stay at home to home again!
Stayed 3 nights in Jan 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Tyshana

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Eric is as fantastic, very friendly, outgoing and incredibly helpful, you guys should promote him. I work in entertainment industry and would love to have someone like Eric on my staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Evah Stay!!
It was fabulous!! Every staff member from front desk to cleaning to breakfast person was absolutely amazing!!
Stayed 1 night in Feb 2024

10/10 Excellent

Phyllis, IBAPAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each time I reserve a room there, I am completely satisfied with the room and all that is in there for comfort.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish every hotel we stayed at was like this one!♥️
Stayed 1 night in Jan 2024

10/10 Excellent

Gshit

Liked: Cleanliness, amenities
Clean and quiet!
Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We always enjoy staying at your hotels, the location was not the best and many large holes in pavement parking lot. Overall a nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I would give a low review on would be that I saw splatter of some sort on the bathroom walls. Probably toothpaste. Could have been cleaned a little better. Other than that it was perfect for the 2 nights we stayed there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and the staff was excellent! Only problem I could find was a dog had popped in the room and it didn’t get cleaned up. I cleaned it up!
Stayed 2 nights in Dec 2023

6/10 Okay

amy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I like that the entire facility and room was clean, front desk personnel was polite, helpful. I did not like that there was no shampoo or conditioner in the shower. I was left in the dark while halfway through my workout on the treadmill as the light in the fitness room is on a timer.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Room was ok and staff was very good.
Stayed 2 nights in Nov 2023

10/10 Excellent

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Tammy

Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was great.breakfast was ok.rooms are clean and big.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and great stay!
We had a great experience at this hotel! The staff was very friendly, and the room was very nice. Everything was clean, and you just cant beat a pet-friendly hotel!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea, bossier city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the facility is modern.
Stayed 1 night in Sep 2023

8/10 Good

Kim

Liked: Staff & service, room comfort
The staff was great! The carpet in our room was heavily stained but it was a pet room. The breakfast was just so-so.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary Ann

Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christa

Stayed 1 night in Jul 2023

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service reps were friendly as was the clean staff.
Stayed 1 night in Jul 2023

8/10 Good

Phyllis

Travelled with group
Liked: Staff & service, room comfort
The room was spectacular in size and amenities. The issues were when we walked into the room there were dog food pellets in the sink, a dirty spoon in the sink, one bath towel one hand towel zero wash cloths the room had a window about 7 foot from the floor that had no covering at all while no one could see in, the light was very bright by 6:30 am which did not allow a full nights sleep. Breakfast was mediocre at best with most things tasting very old. The people were nice and as I said the size of the room was spectacular and very spacious
Stayed 1 night in Jul 2023

10/10 Excellent

Robbie

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room
Stayed 2 nights in Jun 2023

8/10 Good

Sandee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Marilyn

Disliked: Cleanliness
Just not clean enough for me. I would not stay there again. Appears to be mostly for construction workers which is fine. I just wish I would have known that.
Stayed 1 night in Jun 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cross country couple
Easy check in. Room was very spacious and comfortable. Nice hot breakfast. Would highly recommend
Stayed 1 night in Jun 2023

8/10 Good

Chad

Stayed 3 nights in Jun 2023

2/10 Terrible

Daniel

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The front office staff was kind although limited on what they could do about the situation. Our room was completely disgusting. There was pee stains all over the floor from the previous people. The towels were not restalked. The sheets on the bed didn't look to be changed. Everything was broken, for example the pool, washing machine, and ice maker.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cheyenne Albert, General Manager on 30 May 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

4/10 Poor

RALPH

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Should have stayed elsewhere
Got to hotel and everything was ok. Got to to room and not what I asked for. Have a handicapped wife. Was hard to move in restroom. Toilet was loose and not a correct toilet seat. If you moved, felt like you were going to fall off. Went down following morning for their breakfast. Juice machine not working. Only could get a waffle. Asked for trash to be taken out. Had to walk down to front to make sure it got done. Trash was finally taken out Saturday. Cokes we bought from front desk were old and flat. Worst Home to Suites I have stayed in. Could not iron, had a broken board in room. Tried to iron off of bed.
Stayed 3 nights in May 2023
Response from Cheyenne Albert, General Manager on 30 May 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile.

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

10/10 Excellent

Rocky

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was superb and no issues.
Stayed 1 night in May 2023
Response from Cheyenne Albert, General Manager on 30 May 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Thomas

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got some great help from the front desk as I was traveling with my dog...helped a great deal
Stayed 1 night in Apr 2023
Response from Cheyenne Albert, General Manager on 30 May 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bad Start, but OK
We started off in a room at 11pm that was set at 80 degrees. After 1-1/2 of sweating, the room was still at 80 degree. The hotel did switch us rooms which was very nice, but we lost that sleep. Having an 18 month old made this even more difficult. They offered to credit us the room, but could not due to us booking through Hotels.com
Stayed 1 night in Apr 2023
Response from Cheyenne Albert, General Manager on 30 May 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile.