El Lago Hotels, Houston

"It was pool looked a little bit dirty but it has and was raining and winded at thet time i was there"

"Good breakfast "

"The room smelled like dog urine. And I called the front desk for pillows & they didn’t have any available. Said they were all spoken for. The fold out couch/ bed was broke. And matress was awful. AC barely worked."

"I have stayed at this property multiple times. This was probably the worst experience I’ve had so far. There were dead bugs in the bathroom of our room. That’s not such a big deal. The first night, there was a family across the hall with children running around in and out of their room. The child screamed and yelled for almost four hours. The next night there was a terrible odor in the hallways. It smelled like sewer or a broken toilet. It was a terrible smell. Also, no one checked on the room during the entire visit. There was no trash removal and only a small trash can. The kitchenette was missing essential items such as cutlery and bowls. I know we are charged a $50 deposit at check in, so I hope the staff were aware that the room was not fully stocked. Finally, they were renovating a room across the hall. I get that renovation is essential to the upkeep of the property, but it really made the stay uncomfortable with people coming and going at all hours, from early in the morning until after 6:00."

"Would recommend! Staff very friendly and helpful and facility is very clean."

"The staff at this hotel went above and beyond. The two nights I was there I was sick and there to get evaluated by MD Anderson, your lovely hostess at the front and her friend prayed for me and made me feel comfortable. The next day I happen to stop the cleaning lady to ask for a blanket because I was freezing. She came into the room could figure out why the thermostat would not go higher. She got someone else and they both came to look at it and fixed it for me and forever grateful for the kindness your staff show. "

"Great "

"Parking is made easy and covered. Staff is responsive and cordial. I stayed here twice before, and I can honestly say they have stepped up their game with the cleanliness and the nice fragrance throughout the property. I will continue to give them my family’s business. Well done!"

"The hotel was nice, the breakfast was somewhat lacking, but not bad. Food is not close, so you have to uber. It is very close to airport."