BBQ/picnic area
Check availability

Reviews of Residence Inn by Marriott Eau Claire

3 out of 5
Residence Inn by Marriott Eau Claire
4466 PRINCETON RIDGE DRIVE, Eau Claire, WI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 139 out of 158 reviews" "
Rating 8 - Good. 14 out of 158 reviews" "
Rating 6 - Okay. 2 out of 158 reviews" "
Rating 4 - Poor. 3 out of 158 reviews" "
Rating 2 - Terrible. 0 out of 158 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Marilyn

Travelled with partner
Liked: Staff & service, amenities
Separate bedroom and a kitchen.
Stayed 1 night in Apr 2024
Response from Rebecca Staats, Director of Sales on 21 Apr 2024
Marilyn, thank for choosing to stay with us and for sharing your feedback. And thank you for scoring us 4 out 5, what a compliment! We will see you next time your travels being you to our area.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rebecca Staats, Director of Sales on 18 Apr 2024
Julie, thank you for choosing to stay with us and for sharing your feedback! And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! We will see you the next time your travels bring you to the area.

10/10 Excellent

Dave

Stayed 2 nights in Apr 2024
Response from Rebecca Staats, Director of Sales on 6 May 2024
Hello Dave, thank you for choosing to stay at the Residence Inn Eau Claire and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! We will see you the next time your travels bring you to our area.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a perfect gathering spot for our family. Very quiet, modern and clean.
Stayed 2 nights in Apr 2024
Response from Rebecca Staats, Director of Sales on 15 Apr 2024
Teresa, thank you for choosing to stay with us and for sharing your positive feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! We will see you the next time your travels bring you to our area.

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a one night. Stay to spend time with family. Staff was phenomenal. Best breakfast i've had at a hotel in a long time. I feel like this is going to be our. Go to hotel moving forward.
Stayed 1 night in Apr 2024
Response from Rebecca Staats, Director of Sales on 11 Apr 2024
Kristie, thank you for choosing to stay with us at the Residence Inn and for sharing your feedback. And thank you for giving us a perfect 5 out of 5; what an extraordinary compliment! We will see you the next time your travels bring you to our area!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for pets
Stayed 1 night in Mar 2024
Response from Rebecca Staats, Director of Sales on 11 Mar 2024
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect score, 5 out of 5; what an extraordinary compliment! We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in Eau Claire
Stayed 2 nights in Mar 2024
Response from Rebecca Staats, Director of Sales on 4 Mar 2024
Thank you for choosing to stay with us at the Residence Inn Eau Claire. And thank you for sharing your feedback and giving us a perfect score of 5 out of 5; what an extraordinary compliment! We look forward to seeing you again when you travels bring you to the area.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rebecca Staats, Director of Sales on 5 Feb 2024
Kristine, thank you for choosing to stay with us at the Residence Inn Eau Claire and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you the next time your travels bring you to our area.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rebecca Staats, Director of Sales on 5 Feb 2024
Brenda, thank you for choosing to stay with us at the Residence Inn Eau Claire and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you the next time your travels bring you to our area.

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Dec 2023
Response from Rebecca Staats, Director of Sales on 18 Dec 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us high marks with a 4 out of 5; what a compliment! We hope to see you again when your travels bring you back to our area. Thank you.

4/10 Poor

Cynthia, Wheaton

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I do not recommend this hotel for the following reasons. The rooms were not very clean, the television did not work, and the hotel failed to adequately apologize for my experience. The first room the television did not work, and I was asked to come back to the front desk after unpacking to get a new room. I’m not sure why they couldn’t give me a new mobile key. When I got to the new room, I discovered the following issues: 1. There was visible dust on the nightstands, televisions, and alarm clock. 2. The alarm clock time was not set correctly, and it was dusty and dirty with spots. 3. The built-in plug on the nightstand by the bed did not work. 4. There was a dead bug in the light fixture by the closet. 5. The counter space across from the closet felt dirty/dusty upon touch. 6. The shower floor was dirty and dingy. 7. The shower head look dirty and appeared to have gunk on it. The décor in the lobby and the hotel were both aesthetically pleasing; however, cleanliness of rooms is nonnegotiable. It is never acceptable to come into a dirty and dusty room. I paid around $330 for a 2-night hotel stay and the least I should be able to expect is a room that has been thoroughly cleaned and is in good working order.
Stayed 2 nights in Nov 2023
Response from Lydia Struss on 29 Nov 2023
Dear Cynthia,I want to thank you for choosing to stay with us. We take pride in our cleanliness and guest experiences during their stay, and I sincerely apologize for falling short of your expectations. We generally have a very clean and well-maintained facility. I will be sure to share your experience with our housekeeping staff and management team to ensure this does not happen again.We have issued 25,000 points to your Marriott Bonvoy account. I apologize again for your experiences during your stay. Thank you for sharing it with us. We hope to see you again if your travels bring you our way!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rebecca Staats, Director of Sales on 18 Dec 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us such high marks with a 5 out of 5; what an extraordinary compliment! We hope to see you again when your travels bring you back to our area. Thank you.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is super nice for the price with great amenities. Our room is large and clean-a great value for the money!
Stayed 1 night in Nov 2023
Response from Rebecca Staats, Director of Sales on 27 Nov 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! We will see you the next time your travels bring you to our area.

10/10 Excellent

Beth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Suit was clean and spacious, beds were comfortable. Staff was very friendly. Breakfast attendant was very cheerful, helped my grandchildren with their food. Pool was a hit with the grandchildren but a bit too cool for me to stay in too long. Overall I recommend this hotel highly.
Stayed 1 night in Nov 2023
Response from Rebecca Staats, Director of Sales on 20 Nov 2023
Thank you for staying with us and for sharing your praise for our property and staff and for the feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you the next time your travels bring you to our area. Thank you.

8/10 Good

Monica

Stayed 1 night in Nov 2023
Response from Rebecca Staats, Director of Sales on 27 Nov 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a 4 out of 5; what a compliment! We will see you the next time your travels bring you to our area.

10/10 Excellent

Jeffery

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean and family friendly!
Stayed 1 night in Oct 2023
Response from Rebecca Staats, Director of Sales on 21 Oct 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us 5 out of 5; what an extraordinary compliment! See you then next time your travels bring you to our area!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel stay. Clean and new feel hotel.
Stayed 1 night in Oct 2023
Response from Rebecca Staats, Director of Sales on 17 Oct 2023
Thank you for choosing to stay with us at the Residence Inn and for sharing your feedback. And thank you for the kind words and scoring us 5 out of 5; what an extraordinary compliment! We look forward to seeing you again when your travels bring you to our area.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rebecca Staats, Director of Sales on 15 Oct 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us 10out of 10; what an extraordinary compliment! See you then next time you are in our area.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Rebecca Staats, Director of Sales on 20 Nov 2023
Thank you for staying with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you the next time your travels bring you to our area. Thank you.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rebecca Staats, Director of Sales on 30 Sept 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us 10 out of 10; what an extraordinary compliment! See you next time.

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific stay
Hotel is wonderful. Very clean. Rooms are spacious and have everything needed for a comfortable stay. Bathroom is nice and clean and bright. Staff is terrific too. Wish there was a restaurant closer (or bar/room service available) but that is the only slight negative. Will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Rebecca Staats, Director of Sales on 27 Sept 2023
Thank you for staying with us and for sharing your glowing review. And thank you for scoring us 10 out of 10; what an extraordinary compliment! We look forward to seeing you next time.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rebecca Staats, Director of Sales on 28 Sept 2023
Thank you for staying with us and for sharing your feedback. And thank you for scoring us 5out of 5: what an extraordinary compliment! See you next time.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fast check in and very friendly staff. Room was exceptionally clean and quiet even though the hotel was full. Very pleased with our stay!
Stayed 2 nights in Sep 2023
Response from Rebecca Staats, Director of Sales on 18 Sept 2023
Thank you for choosing to stay at the Residence Inn and for sharing your feedback. And thank you for the kind words and giving us a score of 10 out of 10; what an extraordinary compliment! See you next time.

10/10 Excellent

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and brand new! Very nice!
Stayed 1 night in Sep 2023
Response from Rebecca Staats, Director of Sales on 11 Sept 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! We will see you next time your travels bring you to our area. Thank you.

10/10 Excellent

Gustavo

Stayed 1 night in Sep 2023
Response from Rebecca Staats, Director of Sales on 30 Sept 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us 5 out of 5; what an extraordinary compliment! See you next time!

10/10 Excellent

jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rebecca Staats, Director of Sales on 31 Aug 2023
Thank you for staying with and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you next time your travels being you to our area!

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with easy access
Stayed 1 night in Jul 2023
Response from Rebecca Staats, Director of Sales on 18 Jul 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 1 night in Jul 2023
Response from Rebecca Staats, Director of Sales on 18 Jul 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time.

4/10 Poor

Lance

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff very dismissive of issues with stay,
Stayed 2 nights in Jun 2023
Response from Rebecca Staats, Director of Sales on 18 Jul 2023
Thank you for choosing to stay with us and for sharing your feedback. I am sorry to hear you that you felt as though our staff was dismissive of your issues with the stay. I assure you this is unusual and I will try to get to the bottom of it. Thank you.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rebecca Staats, Director of Sales on 7 Jun 2023
Thank you for choosing to stay with us and for sharing your positive feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you next time your travels bring you to Eau Claire.

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Rebecca Staats, Director of Sales on 31 May 2023
Thank you for choosing to stay at the Residence Inn and for sharing your positive review. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time your travels bring you to Eau Claire.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Rebecca Staats, Director of Sales on 29 May 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10, what an extraordinary compliment! See you next time.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when I visit Eau Claire. It’s clean and quiet. It’s conveniently at the intersection of 53 and North Crossing. The rooms are huge, with a kitchenette and 40”-wide bathroom doors. The beds are comfortable, and the service is friendly, kind, and generous.
Stayed 2 nights in May 2023
Response from Rebecca Staats, Director of Sales on 29 May 2023
Thank you for choosing to stay with us and for sharing your glowing review of our property. And thank you for scoring us a perfect 5 out of 5, what an extraordinary compliment! See you next time.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in very good condition, the staff was very friendly and helpful, and the room was very comfortable.
Stayed 1 night in May 2023
Response from Rebecca Staats, Director of Sales on 15 May 2023
Thank you for choosing to stay with us and for sharing your positive feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time!

8/10 Good

Andrea

Stayed 2 nights in Apr 2023
Response from Rebecca Staats, Director of Sales on 29 May 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us 4 out of 5, what a compliment! See you next time.

10/10 Excellent

David S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed. Very nice kitchenettte. Would definitely stay again.
Stayed 1 night in Apr 2023
Response from Rebecca Staats, Director of Sales on 25 Apr 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time!

10/10 Excellent

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are fantastic for one night and especially for an extended stay. Big kitchen area, sitting area with desk, king bed and very nice bathroom/shower.
Stayed 1 night in Apr 2023
Response from Rebecca Staats, Director of Sales on 19 Apr 2023
Thank you for choosing to stay with us and for sharing your feedback, we appreciate it. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time!

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Rebecca Staats, Director of Sales on 14 Apr 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 10 out 10; what an extraordinary compliment! See you next time!

10/10 Excellent

ARLYN

Stayed 1 night in Apr 2023
Response from Rebecca Staats, Director of Sales on 15 May 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Rebecca Staats, Director of Sales on 7 Apr 2023
Thank you for choosing to stay with us and thank you for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you next time!

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2023
Response from Rebecca Staats, Director of Sales on 24 Feb 2023
Thank you for choosing to stay at the Residence Inn and for your positive review. See you next time!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rebecca Staats, Director of Sales on 16 Jan 2023
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you next time.

8/10 Good

Meghan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, super clean
Stayed 1 night in Dec 2022
Response from Rebecca Staats, Director of Sales on 5 Jan 2023
Thank you for staying with us and for sharing your feedback. And thank you for scoring us 4 out of 5; what a compliment! We look forward to seeing you next time. Thank you.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Rebecca Staats, Director of Sales on 27 Dec 2022
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you next time!

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful with room selection - but a great hotel
Make sure you do not get the back side, ground floor rooms. I was room 110 for my first night. There seems to have been a big oversight by designers in regards to curtains. There is the standard light filtering privacy shade and then regular fabric curtains. There is no light blocking shade. There are 2 massive, very bright and very close flood lights for the rear parking lot. I was able to get about 3 1/2 hours sleep due to the almost daylight effect coming through the top, sides and bottoms of curtains. The early morning desk agent was apologetic, empathetic and very helpful in moving me to a 4th floor, front facing room and that made all the difference for my next 3 nights. If you have business to do or kids I would highly recommend avoiding the rear facing, ground floor rooms until the hotel can fit the missing light blocking shades. Other than that, the hotel is extremely clean and new, the rooms large and a great value. The front counter staff were all excellent and the 2 breakfast staff were extremely helpful and friendly. The breakfast was very good and had a lot of options. The pool could use a new filter and some attention and the gym was very well equipped. I would definitely stay at this hotel again and hope the curtain issue is addressed.
Stayed 3 nights in Nov 2022
Response from Rebecca Staats, Director of Sales on 5 Dec 2022
Thank you for choosing to stay with us and for sharing your feedback about the curtains, we'll be sure we alert our Engineering Department to see how they might be able to address your concerns. Thank you again and we look forward to seeing you next time!

10/10 Excellent

Allyson, Frankfort

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, modern hotel with a well laid out and comfortable suite.
Stayed 1 night in Nov 2022
Response from Rebecca Staats, Director of Sales on 21 Nov 2022
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us a perfect 5 out of 5; what an extraordinary compliment! See you next time.

8/10 Good

Shelby

Stayed 1 night in Oct 2022

8/10 Good

Nickolas

Liked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in Sep 2022
Response from Rebecca Staats, Director of Sales on 18 Oct 2022
Thank you for choosing to stay with us and for sharing your feedback. And thank you for scoring us 4 out 5; what a compliment. See you next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Rebecca Staats, Director of Sales on 14 Oct 2022
Thank you for choosing to stay at the Residence Inn Eau Claire and for sharing your feedback. And thank you for scoring us a perfect 10 out of 10; what an extraordinary compliment! See you next time.

10/10 Excellent

Sierra

Stayed 1 night in Feb 2021